Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the stacking kit's core function, reporting it securely holds the dryer atop the washer with no movement, rattling, or tipping, while preventing scratches and maintaining firm alignment. However, many express strong frustration with pricing, calling it grossly overpriced for simple brackets and screws. A substantial portion report receiving incomplete kits with missing screws or defective rubber pads, requiring multiple returns and replacements. Some note compatibility issues with specific machine models. Despite functional satisfaction, pricing concerns and fulfillment problems significantly impact overall customer experience.
Customer review summary generated by AI, including incentivized reviews.your Cotati staff is very professional
simple
Not sure about the stacking unit.
It wasn't the problem's fault... the delivery guys were great, but I asked them to not stack the unit, but just leave the stacking kit for me incase we wanted to stack them, but they forgot to leave the stacking kit. They said they were going to swing it back by, but never did.
Lowe’s provide excellent service.
Would RecommendNone
wrong item
Wrong item
To best address your concern, please reach out to Lowe's Customer Care at 1-800-445-6937 or Text 84109 for further assistance. They can either ad...
Percy
Would RecommendEmployee not very up to date on the product. Didn’t offer installation, only delivery.
We understand the importance of a good installation experience. If you need any assistance with your delivery and installation, please contact Lowe&#...
Required for stacking...
Would RecommendNecessary for 'stacking' - but I really wish it tied the FRONT DOWN more, rather than just the back, and padding on the sides. It would have made moving the 'stacked unit' as one easier. $75 for 2 pads and 4 brackets is UGLY HIGH, and frankly WAY TOO MUCH, but they work. And there is no 'noise' between the units when either are running.
We're glad to hear that stacking kit is working well! Thanks for taking the time to share your feedback!
We appreciate you letting us know your experience with the delivery of you washer and dryer. We know how important it is to have the stacking kit in ...