Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the stacking kit's core function, reporting it securely holds the dryer atop the washer with no movement, rattling, or tipping, while preventing scratches and maintaining firm alignment. However, many express strong frustration with pricing, calling it grossly overpriced for simple brackets and screws. A substantial portion report receiving incomplete kits with missing screws or defective rubber pads, requiring multiple returns and replacements. Some note compatibility issues with specific machine models. Despite functional satisfaction, pricing concerns and fulfillment problems significantly impact overall customer experience.
Customer review summary generated by AI, including incentivized reviews.Still waiting!
Bought the front loading washer and dryer to stack and sales agent failed to sell me the stacking kit to attach. Had to order kit to be delivered but it was sent to store for me to puck up. Had to reschedule installation only to have installers claim no place to park and left. Rescheduled installation a 3rd time only to discover the screws were missing from the kit. Called Lowes to order screws, connected to customer service, connected to warehouse then told to call GE parts directly. Screws we...
Installers are a disappointment
Installers said that turning the machine on and making sure everything was connected correctly was not a part of their job. Once I used the machine it shook so much it moved about so much (the spin cycle) that I am not sure these clamps are secure anymore.
For assistance with installation, please reach out to Lowe's Customer Care at 1-800-445-6937 or send a text to 84109.
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Item received is clearly used and is also broken
Would Not RecommendItem has wear marks all over them and part of the feet for the dryer are broken
Please reach out to Lowe's Customer Care at 1-800-445-6937 or Text 84109 for further assistance.
poor fit
If you're paying $80 for 50 cents of metal and screws, you'd think they'd have better tolerances. Attach to the washer, then use pliers to bend the tabs back. This may allow you to line up the top screw. Yes, in the directions they say to keep the bottom screws lose to line up the top. It helps but you'll still need to bend the brackets.
We recommend closely following the Installation Instructions to ensure your laundry appliances are properly stacked. We also recommend ensuring the s...
Awful experience
Would Not RecommendThe Lowes delivery people messed up with it , they don’t install correctly and is shake badly, and for fixing the issue they need return the dryer and the stackable system and is take time all the process; prefer return the whole system and buy something more easily to install
We are sorry to hear of your experience with this stacking kit. We recommend contacting your retailer directly to get this shaking issue properly add...
Farmington MO Lowe's purchase experience
Stacking equipment is acceptable...Works
Headline: A decade of loyalty ruined
Would Not RecommendHeadline: A decade of loyalty ruined by a 2.5-month delivery and installation nightmare. Having purchased two previous stacked washer/dryer sets from Lowe’s over the last ten years, I didn’t hesitate to buy a third set when my original unit started leaking. Unfortunately, Lowe's third-party installation process has completely collapsed, and I will never buy an appliance here again. I ordered a new stacked set along with a side-vent kit and a door-reversal request. Over the next month and a half...
For assistance with delivery or installation, please reach out to Lowe's Customer Care at 1-800-445-6937 or send a text to 84109.
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