Ratings may include incentivized customer reviews.
What Customers Are Saying
The room sensors are generally viewed as a valuable addition to the smart thermostat system, allowing for improved temperature monitoring and balancing across different rooms. Many find the sensors easy to set up and integrate well with the system. However, some users have experienced issues with unreliable performance, connectivity problems, and false occupancy detection. There are also complaints about the high individual cost of the sensors. Overall, the sensors are considered a useful enhancement that improves the thermostat's functionality, but there is room for improvement in terms of reliability and cost-effectiveness.
Customer review summary generated by AI, including incentivized reviews.They don't work!
Would Not RecommendWe have had them send out THREE replacements and no matter what we do, we can't get these to sync with our ecobee, we finally just had to give up on two of the three new ones that we bought.....and the ones that do sync, have completely wrong Temps. We're sweating profusely in our home, yet the sensors say our home is at 68°. It's like a sauna. We're so disappointed in Ecobee products.
From Ecobee
Sensors work, but not in the best way.
Would Not RecommendSo I got a two pack of ecobee sensors yesterday, it is a good idea but don't work the best as it averages out the temperatures and prioritizes the room you are in. So as I was downstairs it was warmer and the heat did not kick in making the temperatures upstairs drop slightly but more in my room as no heat was running. I usually keep my heat at 21.5 but the temperature in my room was 20, so when occupied the furnace had to run long and hard to get it up to 21.5. As I prioritize that room it...
From Ecobee
Lacks of an adequate wall mount
Would Not RecommendProduct will not mount on the wall using the supplied wall mount. This failure turns a great idea into a waste of money
From Ecobee
Sensors
Would Not RecommendWay ways to expensive and not worth buying. The technology is old and should be using mmave at this point!!!!!
From Ecobee
good
Would RecommendI've bought two thermostats; they work well. My parents like that
From Ecobee
Amazing Thermostat. They thought of it all!
Would RecommendI switched to Ecobee from another popular smart thermostat brand because there was a lot of things that really bugged me about that thermostat. The Ecobee 3 Lite blew me away. The advanced features it gives you for those of us that understand what these extra settings are for, are just amazing. I was surprised at how well engineered the Ecobee thermostat is, the thought that went into the design, settings and functions. It literally does everything I could want and things I didn't even know ...
From Ecobee
How can I use Smart Thermostat
Would RecommendEcobee's SmartSensor is simply perfect! It is actually one of the secret ingredients to making your home feel just right. It’s designed to pick up both temperature and motion, so your thermostat knows not just how warm or cool a room is, but whether someone’s actually there. You can place it in rooms where you spend the most time—like your bedroom or home office—and it’ll help your thermostat balance comfort in those areas, rather than just where the thermostat is installed. It’s like giving ...
From Ecobee
Didn’t work
Would Not RecommendIt literally was a dud for me. I followed all the onboarding and troubleshooting steps and it never registered on my Ecobee. For reference, I’m the CTO of my company so it’s not for lack of understanding how to set these things up. It just simply was a dud. Still waiting for a refund but we’ll see.
From Ecobee
Waste of Money and experience
Would Not RecommendI bought these smart sensors thinking they would help determine hot and cold spots throughout my house and they never work. They say a room is occupied when no one is even in there. It just tells you what the room temp is. I had this mounted on my wall in the living room with my alarm system set. At 1:30 am it detected motion when nothing was in my room at 1:30 am and 10 min later the cops are banging on my door because of these sensor that went off saying my living room was occupied at 1:30 whi...
From Ecobee
Unreliable
Would Not RecommendI’ve got five of these through the house, now two years old. One has completely stopped working and another drops in and out. Replaced the batteries to no avail l.
From Ecobee
Amazing difference to our home climate
Would RecommendThese satellite sensors have completely changed the climate dynamics of our home. Let me explain. We live in a 100+ yo brownstone with small rooms and several floors. Up until we bought our Ecobee thermostat & sensors 5 months ago, we had no real way to calibrating room temps. Sometimes I would fiddle with the register grates, but then rooms that had been cold were now hot and vice versa. Impossible to find middle ground. Once we installed the Ecobee T stat & sensors, it has all been calibrated ...
From Ecobee
Awful Product
Would Not RecommendDefinitely would not recommend these room sensors. They do not work and are a waste of money. It adjusts the temperature 5-10* colder in my 3 year olds room so during the night it drops into the 50’s. You would think the room sensor would not let that happen.
From Ecobee
Temperature Averaging - No Humidity Sensors
Would Not RecommendWorks perfectly fine for temperature monitoring, but for the price should also measure humidity. there are parts of the world where humidity control is a concern, and being able to monitor it in different parts of the house would be extremely useful, as the thermostat is able to turn on the ac to lower the humidity.
From Ecobee
So glad and saving money since I had this put in!
Would RecommendI am a renter and have seen my electric bill jump so much in the last 2 yrs. I saw on my bill that they had a program that they would come out and access ways you can save money free of charge. My landlord was 100% behind this! Well they came and installed an ecobee thermostat! The one we had here was very old ! Now I can program what temp I want during the day for ac/heat as well as my night temps! I saw a change in my savings the first month ! I continue to see savings 6 months later. The re...
From Ecobee
They don't work
Would Not RecommendI have one for each room and though it is nice to get an idea of which room tends to run hot to be honest unless your house is on an automatic zone setting then your AC will run and run and run and one part of your house will be freezing while the other part is ok.. I ended up removing all of them and now the main thermostat controls everything and so far so good.
From Ecobee
ecobee SmartSensor works by measuring the temperature and occupancy in the rooms that matter most to you. You can customize the sensor participation i...
Sensor eretic behavior
Would Not RecommendNot up to expectations. Had to replace from 2 property. It gets minds of it own amd start AC in middle.of winter...
From Ecobee
That doesn't sound right. Please reach out to our Customer Support team for troubleshooting assistance at ecobee.com/get-help.
Worked fine for awhile
Would Not RecommendAfter latest software upgrade the thermostat does not work properly. Temperature drops significantly and heater just won’t turn on. I do not recommend this product.
From Ecobee
That's not the experience we want you to have. Please contact our Customer Support team for troubleshooting assistance. You can reach them at ecobee.c...
This is the main flaw
Would Not RecommendI’ve always been using the solution. I believe the main flaw is on the temp sensors not being smart enough. I say this based on all tests and tweaks I’ve made with it over the course of using it. Temperature detection is spot ON but occupancy detection does not. The main flaw is the refresh rate for occupancy detection. It can’t be changed and takes more than 20 minutes to refresh which does not help when doing follow mode. If they can add the option to adjust the refresh rate for occupancy feat...
From Ecobee
My Ecobee
Would Not RecommendThis unit has been a pain and aggravation since I purchased my home and it’s only been a year
From Ecobee
Sorry to hear you are having problems with your ecobee sensors. Please reach out to our Customer Support team with your ecobee serial number and a det...
Never Available
Would Not RecommendThe thermostat always reads warmer than what it really is in the house, even with the extra sensor which has now died and is useless so it's either really cold in the house during winter and I have to turn the threshold up or it's really warm during summer and the a/c will constantly running. The extra sensors are never in stock and you can't get them anywhere else. Kinda useless to have an accessory for a main product that is never available.
From Ecobee
Thanks for reaching out! It sounds like we need to take a closer look at your ecobee settings together. Please reach us directly, here: https://www.ec...

We’re sorry to hear it isn’t meeting your expectations. That’s definitely not the experience we aim to deliver. Our support team would be happy to hel...