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V20 20-volt max 13.0-in Straight Shaft Battery String Trimmer Edger Conversion Capable 4 Ah (Battery Included) (Charger Included)

Ratings & Reviews for CRAFTSMAN V20 20-volt max 13.0-in Straight Shaft Battery String Trimmer Edger Conversion Capable 4 Ah (Battery Included) (Charger Included)

3.9
887
Review
 3.9 out of 5
887 Reviews


70% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers praise the trimmer's strong cutting performance, lightweight design, and impressive battery life, with most noting it handles thick weeds and edging tasks effectively. The 4Ah battery frequently completes full yard jobs on a single charge, even for larger properties. Users appreciate the ergonomic build, swivel head, and telescoping handle for reduced fatigue. However, a notable group reports persistent line feed mechanism issues requiring manual line pulling or replacement. Despite these frustrations, most customers still rate it positively, viewing feed problems as isolated defects rather than design flaws.

Customer review summary generated by AI, including incentivized reviews.
887 Customer Reviews

Doesn't Feed

Would Not Recommend

Bought this in the spring of 2019, a year after getting my home. The first spool of string lasted the entire summer but ran out after the first few uses in 2020. Manually fed it since up until last year when miraculously it fed for the first time with a new spool about 70% of the time. Unfortunately this summer after that spool ran out, it once again stopped feeding the string. I did recommend this to a friend, while it was still feeding initially and like me loves this trimmer, but like me, aft...

August 29, 2023
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Response from Craftsman

Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #CMCST910M1) and I'm sorry to hear about the b...

CraftsmanSeptember 1, 2023

Craftsman

Money Pit

Would Not Recommend

I purchased this in 2019. The auto feed stopped working after the first spool of line ran out. I bought the 3-pack of replacements (at $25) and - of course - the auto feed didn't work for any of them, so I started to re-wind them with my own line at a much less cost. Since the auto feed didn't work, I became an expert in flipping the head up, popping the cap off, pulling enough line out to continue every time I needed new line over the next 3 years. This year, the end cap exploded, and that's a ...

August 21, 2023
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Response from Craftsman

Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #CMCST910M1) and I'm sorry to hear about the b...

CraftsmanAugust 23, 2023

Craftsman

doesn't last

Would Not Recommend

crapped out after 3 months.

August 6, 2023
Verified Purchaser
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Response from Craftsman

Hello. Thank you for your feedback regarding CMCST910M1. I am sorry to hear you are unhappy with this product and would be more than happy to assist ...

CraftsmanAugust 18, 2023

Craftsman

Line feeds nicely.

Would Recommend

Works well. Battery sufficient for my suburban yard.

August 4, 2023
Verified Purchaser
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Lots of power!

Would Recommend

My second one. First one lasted 7 years until the spool mechanism failed.

August 2, 2023
Verified Purchaser
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trimmer string doesn't feed out

Got this trimmer recently and the spool refuses to feed the trimmer string. You can press the feed button all day long and nothing will come out... The trimmer is good otherwise but sucks in that it won't feed.

August 1, 2023

From craftsman.com

Response from Mike

Hello armscout. I appreciate your feedback on the V20* WEEDWACKER® 13 in Cordless String Trimmer and Edger With Push Button Feed Kit (4.0Ah) CMCST910M...

MikeAugust 1, 2023

Do not buy it just to try it

Would Not Recommend

I purchased this for $150 (including taxes) so I could help my mother cut down a ton of overgrown weeds. I'm used to gas powered trimmers, like the Echo, which can easily run through thick weeds and brush. I figured this might not be that powerful, but it could probably go through 1/4" stems growing out of concrete at least. I was wrong, and after two minutes of using it, I realized it wouldn't be helpful at all. Unfortunately, Lowe's wouldn't take it back. I didn't realize that you can't retur...

July 24, 2023
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Response from Craftsman

Hello. Thank you for your feedback regarding CMCST910M1. I am sorry to hear you are unhappy with this product and would be more than happy to assist ...

CraftsmanAugust 18, 2023

Craftsman

Know What To Expect

Would Not Recommend

I'm sure this thing is okay if you're intending to use it for grass and light weeds. It's made mostly of plastic. Very light. I used it for a minute or two before deciding to return it, so I can't say how long it'll last. It's not going to cut through brush or weed stems that are 1/4" thick. It might be for somebody, so I'm not going to bomb the rating, but when I'm looking for a weed wacker, I'm hoping it'll take care of a little more than some grass and dandelions.

July 24, 2023
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Response from Craftsman

Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #CMCST910M1) and I'm sorry to hear about the b...

CraftsmanSeptember 6, 2023

Craftsman

Does the job well

Would Recommend

Battery last for my entire property on high with not even a slow down, including edging, it is auto feed, so everytime you depress the trigger, it feeds line, the feed button, (I've learned) is more for the edging, you go through more line edging than trimming, which is normal for any trimmer, this allows you to feed the line on a long edging run, I have an average quarter acre property with average bedding (deck, flower beds, trees etc.) and it does the job no problem, super light weight and du...

July 2, 2023
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String does not feed

Would Not Recommend

The string on my weed eater does not advance. I have to stop take apart and manually advance. I notice this is a major issue with this tool based on all the reviews. It would be good customer service to let people know how this can be fixed or how the problem can be resolved via feedback on these reviews rather than forcing everyone to write it up. You could provide a video on how to fix it! Thank you!

June 26, 2023

From craftsman.com

Response from Customer Service

Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #CMCST910M1) and I'm sorry to hear about the bad pe...

Customer ServiceJune 27, 2023

Workhorse

Would Recommend

This thing is a hoss, glad I got it for Christmas.

June 25, 2023
Verified Purchaser
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Beware ordering online

Would Recommend

This items works as expected once I receive one that wasn't previously owned. I won't be ordering online again for in-store pick up as I believe I originally received an item that was returned broken and resold.

June 19, 2023
Verified Purchaser
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All the problems

Would Not Recommend

I am finding that I am experiencing many of the problems noted below. I have to manually feed the string, I can't find a replacement spool, and the battery life has not been great. I live in a remote community in Northern Canada so it is hard to get equipment or parts if I can't order on line.

June 19, 2023

From craftsman.com

Response from CS

Hello. We appreciate your feedback on the (CMCST910M1 and we are sorry to hear about the issues that you are having with your unit. Your satisfactio...

CSJune 20, 2023

Little option to control line length

Would Recommend

I bought this weed eater because it shows to have a button that allows ME to extend the line. It is true that it has a button, but the line extends at will and the weed eater will actually stop working because the line it self-extended is too long. So, I have to stop, rewind the line, and then continue. This is NOT what was advertised. Had I known it would self-extend the line, I would not have purchased this item.

June 18, 2023
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Response from Craftsman

Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #CMCST910M1) and I'm sorry to hear about the b...

CraftsmanSeptember 6, 2023

Craftsman