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Counter-Depth 22.3-cu ft 4 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Matte Black with Brushed Stainless Handles ) ENERGY STAR Certified

Ratings & Reviews for Cafe Counter-Depth 22.3-cu ft 4 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Matte Black with Brushed Stainless Handles ) ENERGY STAR Certified

4.2
814
Review
 4.2 out of 5
814 Reviews


81% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The Cafe refrigerator offers a sleek, modern design with convenient features like auto-fill water, backlit shelves, and a versatile middle drawer. Customers appreciate the quiet operation, spacious interior, and adjustable shelves. However, some have reported issues with the ice maker and freezer, such as thawing food and noisy operation. While the majority of customers are satisfied with the product's quality and functionality, a small number have encountered reliability problems.

Customer review summary generated by AI, including incentivized reviews.
814 Customer Reviews

Love the water autofill and the wall of light!

Would Recommend

I had a refrigerator like this one at the house I sold and I missed it. I had to get a smaller one in order to have all the features I love. (I could only get counter depth to get white.) Since I’m living alone now, I reasoned that I don’t need as much space, but I sure do want the wall of light in the back of the refrigerator AND my favorite feature is the auto fill on the water dispenser. I also prefer the freezer on the bottom like this has.

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Buy if it is on sale and manage expectations

Would Not Recommend

We waited 10 years to do a kitchen renno, and I HAD to have all the bells and whistles. We bought all the cafe brand appliances - for me, they are just sooo beautiful and I loved the look. While I like the fridge, I don't love it, and it's probably my least favorite Cafe brand appliance. The shelves inside are very limiting. My old fridge had plenty of shelf room for condiments, deli, meats, fruit, veg, and other items. With the Cafe fridge, I find that I am lacking the storage drawers I want,...

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Response from GE Answers

We want to help utilize the space that your have in your new Café refrigerator. This model features a Quick Space shelf that splits in half and slide... Read More

GE AnswersSeptember 4, 2026

GE_Appliances

Still waiting on delivery

Would Not Recommend

So disappointed in this order. Was supposed to be delivered last Saturday…waited all day…. They called truck broke down 2 miles from our house. Wanted to know if we wanted to “come pick it up”!? Rescheduled for Monday….waited again all day. Saw where they rescheduled it for Saturday. Called store, said they tried to call us. We checked both phones, no call was placed to us. Said there was nothing they could do about it.

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Response from GE Answers

For assistance with questions about delivery/installation or other customer service inquiries, please call the Lowe's Customer Care team at 1-800... Read More

GE AnswersSeptember 3, 2026

GE_Appliances

Stay Away, Compressor Failure, Terrible Customer S

Would Not Recommend

Only 3.5 years old and a total compressor failure which is supposed to be covered under a 5 year warranty. However getting that warranty honored will require you to quick your job and work full time doing the run around with GE customer service. It's an essential appliance and they act as if it's an ice maker. We equipped our entire new house either GE/cafe and all but the drier have had at least on service visit, and now this Refrigerator. Try to find something else. The appearance is what drew...

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Response from Cafe Appliances

We're sorry to hear about the issue with the compressor. We'd like to review and look into your situation closer. Please send us a private me... Read More

Cafe AppliancesAugust 12, 2026

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Response from GE Answers

We're sorry to hear about the issue with compressor. We'd like to look into your situation closer. Please send us a private message via Faceb... Read More

GE AnswersAugust 12, 2026

GE_Appliances

Do not go for this Fridge

Would Not Recommend

Unfortunately this is my second review on the fridge, my first delivered fridge had uneven doors and was told it was supposed to be like that then the delivers guy some how scratched the front door so deep silver was shining through the length of the door, so I get a replacement the unleveled doors are just a manufacturing problem per the Lowe’s delivery guy because the replacement fridge doors are not level as well, okay googled how to fix it and there others out there with the same problem so ...

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Response from GE Answers

We want to help with some information on how to adjust the allignment on your refrigerator. If the doors are uneven on your french-door, bottom-freez... Read More

GE AnswersAugust 5, 2026

GE_Appliances

Problems after two months with product and service

Would Not Recommend

The freezer and beverage drawer have stopped maintaining temperature and everything is melting. Bodewell, the GE service provider, has outsourced to a company for this area. They haven't returned our service call after two days, so not only is GE's product useless so is their service. If you buy this fridge makes sure you buy a second one that is not GE so you have one that works when this one fails.

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Response from Cafe Appliances

We would like to assist you with this refrigerator and gather some additional information from you. Please send us a private message via Facebook, In... Read More

Cafe AppliancesAugust 3, 2026

cafe_appliances

Disappointed

Would Not Recommend

Like another reviewer stated below for 5,000 bucks you’d think this fridge would be white all the way around lol yes I should have realized this while online shopping however I was focused on the front and the black back is so ugly ugggg so for those who don’t do research like me beware the fridge is white and pretty in the front with a black box back which is my fault, so I have it delivered so it will be in perfect condition welllllllllllll that didn’t happen first thing I notice one door high...

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Response from GE Answers

We'd be happy to help with your refrigerator. Based on your description, it sounds like the refrigerator and its doors may need to be leveled. Tu... Read More

GE AnswersJuly 17, 2026

GE_Appliances

The two guys were great and a perfect job

Would Recommend

Both guys were very professional unloaded the refrigerator actually let me look at it and approve professionally bought it into the house without damage set up cleaned it up. Tell me about the refrigerator and what I needed to do and wish me a happy safe Fourth of July.

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It looks good!Annzay

Would Recommend

I can move easier in my kitchen

June 6, 2026
From Verified Purchaser
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DOA Refrigerator

Would Not Recommend

Lowe's delivered this refrigerator with the incorrect handles and didn't ensure it was working before leaving. I now have a refrigerator installed with no handles and a does nothing but light up. It was dead on arrival with no quality control prior to delivery. Lowe's suggested that we schedule a GE technician to repair the fridge. Today, the GE technician confirmed that it is not repairable due to a dead condenser. Replacement refrigerator is an additional special order and scheduled out f...

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Response from Cafe Appliances

For assistance with delivery or installation, please reach out to Lowe's Customer Care at 1-800-445-6937 or send a text to 84109.

Cafe AppliancesJune 3, 2026

cafe_appliances

Quiet operation, nice looking

Would Recommend

Visually pleasing, love the look of the interior. Quiet. We're pleased with the purchase.

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Best refrigerator!

Amazing capacity, beautiful inside and out!

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Left Door Will Not Stay Open

Would Not Recommend

This refrigerator was delivered and installed but the left side door will not stay open on its own from the very beginning. We finally got around to calling Lowes installation team to fix it and they would not come out because we didn't call them within 30 days (we have been managing a renovation so we are just now resolving these minor issues).

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Response from GE Answers

We’d like to address the issue you’re having with the door not staying open. The doors are designed to stay open when they’re in a fully-opened posit... Read More

GE AnswersApril 14, 2026

GE_Appliances

Response from Cafe Appliances

We’d like to address the issue you’re having with the door not staying open. The doors are designed to stay open when they’re in a fully-opened posit... Read More

Cafe AppliancesApril 14, 2026

cafe_appliances

Really nice fridge

Would Recommend

This fridge is amazing, and looks great. Fits the space perfectly, and huge interior. The middle refrigerated drawer is so convenient. I really like the water pitcher dispenser and auto-refill. We didn't put any magnets on because it looks so nice.

April 1, 2026
From Verified Purchaser
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Love the inside color!

Would Recommend

Very excited about the sleek look of this fridge! Wish the ice maker worked faster, but overall happy with the fridge!

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Response from Cafe Appliances

The icemaker will produce seven cubes per cycle approximately 100–130 cubes in a 24-hour period. If this is not what you're experiencing, please ... Read More

Cafe AppliancesMarch 6, 2026

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