
Ratings & Reviews for Whirlpool Smart Load and Go XL Plus 5-cu ft High Efficiency Stackable Smart Front-Load Washer (Black Shadow)
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has received mixed reviews. Some customers are satisfied with its performance, features, and design, while others have experienced various issues such as frequent breakdowns, poor cleaning performance, and unreliable connectivity to the companion app. The main concerns include the need for replacement parts, premature failure of components, and overall reliability problems. However, some customers appreciate the large capacity, convenient features, and cleaning ability. The negative experiences seem to outweigh the positive ones, leading to a lack of confidence in the product's quality and reliability.
Customer review summary generated by AI, including incentivized reviews.Great Feature
Would Recommend[This review was collected as part of a promotion.] Absolutely thrilled with the automatic soap dispenser! Love that I don't have to decide how much to put in!
From whirlpool.com
Overall great machine!
Would Recommend[This review was collected as part of a promotion.] Happy that I purchased this, the wifi is great along with the cycles and load and go features, yes clothes are clean!
From whirlpool.com
My New Whirlpool Front Load Washer is Fantastic
Would Recommend(This review was collected as part of a promotion.) I bought my my New Whirlpool Front Load Washer it's truly Fantastic!!!
From whirlpool.com
Horrible wouldn't recommend
Would Not RecommendWe got this sent to us as a replacement for our other Whirlpool Washer that broke down in under a year. Now this ones touch screen has stopped working after 4.5 months. been trying to set up a service appointment with Whirlpool but their Schedule Service link on here is down and we can't get through via phone. We have 2 young children under 6 so you can only imagine the inconvenience this is causing us. As of right now I wouldn't recommend this product to anyone. Who would have thought putting a...
From whirlpool.com
Great desifn
Would Recommend[This review was collected as part of a promotion.] Bought floor model. Notice with washer indicates automatic soap dispenser requires a fix by Whirlpool and owner to be notified. We have not been notified yet.
From whirlpool.com
THE GREATEST WASHER EVER
Would Recommend[This review was collected as part of a promotion.] EXPENSIVE BUT WORTH EVERY PENNY. LARGE FAMILIES PERFECT.
From whirlpool.com
Features to Thrill
Would Recommend[This review was collected as part of a promotion.] I am happy that i selected the right product from the house of Whirlpool.It has all the features one can look for.
From whirlpool.com
Not a smart device in my opinion
Would RecommendI bought this Washer WFW9620HC figuring that it was a "Smart Appliance" It does work with the whirlpool App but It does not work with Alexa in CANADA. However It does work with Alexa in USA. Having this feature enabled and having Alexa tell you the washer and or Dryer is completed Cycle would make this a true smart device i feel. Wish Whirlpool would work on the software update for this and truly make this machine amazing!!!!
From whirlpool.com
Great features
Would Recommend[This review was collected as part of a promotion.] I am very happy with my new washer, every time I use it I find a new setting to fine tune the laundry. I love the steam wash feature, cleaned towels, and dish towels and it got the dinghy ground in soil out.
From whirlpool.com
Not impressed
Would Not Recommend(This review was collected as part of a promotion.) I am disappointed that Whirlpool has neglected to fix my washer. I have been in touch with them without results.
From whirlpool.com
Nice!
[This review was collected as part of a promotion.] Good capacity - very quiet - good value! Love the ability to use with an app!
From whirlpool.com
In The End, It's Awesome
Would RecommendI bought this washer and dryer set on June 28th. At the time, the machines were in stock but the pedestals weren't. Whirlpool was not willing to send the machines separately so I had to wait until the 3rd week in September to receive my order. It was pretty painful living without a dryer in the house and that's why I'm rating 4 stars instead of five. Now that they are here, I must say, they are beautiful machines that work flawlessly. The load and go feature works well and both machines are...
From whirlpool.com
Best washing machine ever
Would Recommend(This review was collected as part of a promotion.) Efficient cleaning with lots of cycles, love the load and go soap feature
From whirlpool.com
Where are the lights ?
Would Not RecommendPurchased two months ago can not figure out why there are no lights or if somehow they were never installed on both washer and dryer ?
From whirlpool.com
Great features
Would Recommend[This review was collected as part of a promotion.] Very happy I have no hesitation to recommand it...
From whirlpool.com
Absolutely perfect.
Would Recommend[This review was collected as part of a promotion.] I washed every comforter in the house . My 4 children and 2 grandchildren are telling me what a difference our wash is, spot less ,Quiet, not to much soap. I am very happy.
From whirlpool.com
?
Would Not RecommendWHy are so many of these positive reviews from a promotions ? Why cant we just get an honesr review from the consumer i just bought a brand new DUET WASHER TOPLOADER and its the Most horrible appliance ever made
Hey ldmccoy76, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via F...

washer
Would Recommend[This review was collected as part of a promotion.] great washer easy setup and use, does large loads lets me know when to get off my butt to move to dryer
From whirlpool.com
Love the Bells & Whistles
Would Recommend[This review was collected as part of a promotion.] Our laundry room is on a different floor than our main living area, so having the machine send you a push alert when the cycle is finished is a HUGE plus for us
From whirlpool.com
Simple to use and great capacity
Would Recommend[This review was collected as part of a promotion.] Loving this so far, very easy to use, awesome features, and a large capacity. Very quiet too!
From whirlpool.com
Hello, AdamC: We are so very sorry to hear about the unfortunate experience you have had with your Whirlpool washer. Thank you for taking the time ...