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Smart Load and Go XL Plus 5-cu ft High Efficiency Stackable Smart Front-Load Washer (Black Shadow)

Ratings & Reviews for Whirlpool Smart Load and Go XL Plus 5-cu ft High Efficiency Stackable Smart Front-Load Washer (Black Shadow)

4.0
125
Review
 4 out of 5
125 Reviews


80% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has received mixed reviews. Some customers are satisfied with its performance, features, and design, while others have experienced various issues such as frequent breakdowns, poor cleaning performance, and unreliable connectivity to the companion app. The main concerns include the need for replacement parts, premature failure of components, and overall reliability problems. However, some customers appreciate the large capacity, convenient features, and cleaning ability. The negative experiences seem to outweigh the positive ones, leading to a lack of confidence in the product's quality and reliability.

Customer review summary generated by AI, including incentivized reviews.
125 Customer Reviews

Great Feature

Would Recommend

[This review was collected as part of a promotion.] Absolutely thrilled with the automatic soap dispenser! Love that I don't have to decide how much to put in!

July 24, 2021

From whirlpool.com

Overall great machine!

Would Recommend

[This review was collected as part of a promotion.] Happy that I purchased this, the wifi is great along with the cycles and load and go features, yes clothes are clean!

July 7, 2021

From whirlpool.com

My New Whirlpool Front Load Washer is Fantastic

Would Recommend

(This review was collected as part of a promotion.) I bought my my New Whirlpool Front Load Washer it's truly Fantastic!!!

May 4, 2021

From whirlpool.com

Horrible wouldn't recommend

Would Not Recommend

We got this sent to us as a replacement for our other Whirlpool Washer that broke down in under a year. Now this ones touch screen has stopped working after 4.5 months. been trying to set up a service appointment with Whirlpool but their Schedule Service link on here is down and we can't get through via phone. We have 2 young children under 6 so you can only imagine the inconvenience this is causing us. As of right now I wouldn't recommend this product to anyone. Who would have thought putting a...

March 29, 2021

From whirlpool.com

Response from CA SOCIAL CARE

Hello, AdamC: We are so very sorry to hear about the unfortunate experience you have had with your Whirlpool washer. Thank you for taking the time ...

CA SOCIAL CARE April 7, 2021

Great desifn

Would Recommend

[This review was collected as part of a promotion.] Bought floor model. Notice with washer indicates automatic soap dispenser requires a fix by Whirlpool and owner to be notified. We have not been notified yet.

January 14, 2021

From whirlpool.com

THE GREATEST WASHER EVER

Would Recommend

[This review was collected as part of a promotion.] EXPENSIVE BUT WORTH EVERY PENNY. LARGE FAMILIES PERFECT.

December 27, 2020

From whirlpool.com

Features to Thrill

Would Recommend

[This review was collected as part of a promotion.] I am happy that i selected the right product from the house of Whirlpool.It has all the features one can look for.

December 20, 2020

From whirlpool.com

Not a smart device in my opinion

Would Recommend

I bought this Washer WFW9620HC figuring that it was a "Smart Appliance" It does work with the whirlpool App but It does not work with Alexa in CANADA. However It does work with Alexa in USA. Having this feature enabled and having Alexa tell you the washer and or Dryer is completed Cycle would make this a true smart device i feel. Wish Whirlpool would work on the software update for this and truly make this machine amazing!!!!

November 13, 2020

From whirlpool.com

Great features

Would Recommend

[This review was collected as part of a promotion.] I am very happy with my new washer, every time I use it I find a new setting to fine tune the laundry. I love the steam wash feature, cleaned towels, and dish towels and it got the dinghy ground in soil out.

November 5, 2020

From whirlpool.com

Not impressed

Would Not Recommend

(This review was collected as part of a promotion.) I am disappointed that Whirlpool has neglected to fix my washer. I have been in touch with them without results.

October 12, 2020

From whirlpool.com

Nice!

[This review was collected as part of a promotion.] Good capacity - very quiet - good value! Love the ability to use with an app!

October 3, 2020

From whirlpool.com

In The End, It's Awesome

Would Recommend

I bought this washer and dryer set on June 28th. At the time, the machines were in stock but the pedestals weren't. Whirlpool was not willing to send the machines separately so I had to wait until the 3rd week in September to receive my order. It was pretty painful living without a dryer in the house and that's why I'm rating 4 stars instead of five. Now that they are here, I must say, they are beautiful machines that work flawlessly. The load and go feature works well and both machines are...

September 30, 2020

From whirlpool.com

Best washing machine ever

Would Recommend

(This review was collected as part of a promotion.) Efficient cleaning with lots of cycles, love the load and go soap feature

September 23, 2020

From whirlpool.com

Where are the lights ?

Would Not Recommend

Purchased two months ago can not figure out why there are no lights or if somehow they were never installed on both washer and dryer ?

August 27, 2020

From whirlpool.com

Great features

Would Recommend

[This review was collected as part of a promotion.] Very happy I have no hesitation to recommand it...

August 21, 2020

From whirlpool.com

Absolutely perfect.

Would Recommend

[This review was collected as part of a promotion.] I washed every comforter in the house . My 4 children and 2 grandchildren are telling me what a difference our wash is, spot less ,Quiet, not to much soap. I am very happy.

August 18, 2020

From whirlpool.com

?

Would Not Recommend

WHy are so many of these positive reviews from a promotions ? Why cant we just get an honesr review from the consumer i just bought a brand new DUET WASHER TOPLOADER and its the Most horrible appliance ever made

July 30, 2020
Was this Review Helpful ?
Response from WhirlpoolTeam

Hey ldmccoy76, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via F...

WhirlpoolTeamAugust 7, 2020

WhirlpoolBrand

washer

Would Recommend

[This review was collected as part of a promotion.] great washer easy setup and use, does large loads lets me know when to get off my butt to move to dryer

July 21, 2020

From whirlpool.com

Love the Bells & Whistles

Would Recommend

[This review was collected as part of a promotion.] Our laundry room is on a different floor than our main living area, so having the machine send you a push alert when the cycle is finished is a HUGE plus for us

May 28, 2020

From whirlpool.com

Simple to use and great capacity

Would Recommend

[This review was collected as part of a promotion.] Loving this so far, very easy to use, awesome features, and a large capacity. Very quiet too!

April 16, 2020

From whirlpool.com