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Smart Load and Go XL Plus 5-cu ft High Efficiency Stackable Smart Front-Load Washer (Black Shadow)

Ratings & Reviews for Whirlpool Smart Load and Go XL Plus 5-cu ft High Efficiency Stackable Smart Front-Load Washer (Black Shadow)

4.0
125
Review
 4 out of 5
125 Reviews


80% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has received mixed reviews. Some customers are satisfied with its performance, features, and design, while others have experienced various issues such as frequent breakdowns, poor cleaning performance, and unreliable connectivity to the companion app. The main concerns include the need for replacement parts, premature failure of components, and overall reliability problems. However, some customers appreciate the large capacity, convenient features, and cleaning ability. The negative experiences seem to outweigh the positive ones, leading to a lack of confidence in the product's quality and reliability.

Customer review summary generated by AI, including incentivized reviews.
125 Customer Reviews

I happy I bought a whirlpool washer great product

Would Recommend

[This review was collected as part of a promotion.] I’m happy I bought a whirlpool look at several washer and this one had the best reviews it was true

October 27, 2019

From whirlpool.com

Load and go

Would Recommend

(This review was collected as part of a promotion.) Wow I love this feature no need to ad cleanning product

October 16, 2019

From whirlpool.com

Love how it senses the wash load!

Would Recommend

[This review was collected as part of a promotion.] My favorite feature is the detergent & softener dispenser....until having this I didn't know how much I wasted!

October 8, 2019

From whirlpool.com

load and go fabric softener issues

Would Recommend

I am happy with this machine but i am unable to use the load and go fabric softener dispenser as my fabric softener is 5x concentrated and there is no way to change the setting on the fabric softener like you can on the detergent dispenser. Hopefully they can fix this with an update in the future?

September 19, 2019

From whirlpool.com

Good concept, poor execution of WiFi

[This review was collected as part of a promotion.] It took hours to get one of my washers connected to WiFi. Support was awful. There’s no integration with many standards such as Alexa

September 18, 2019

From whirlpool.com

Best washing machine I’ve owned

Would Recommend

[This review was collected as part of a promotion.] This washing machine is a warhorse. The digital panel is easy and intuitive. Don’t have to spend hours reading the instruction book. It cleans clothes exceptionally well. While driving my grand daughter home from softball practice we stopped and got subs which we are in the car on the way home. Mine had all the good stuff, which proceeded to spill all over my shorts and team jersey. Disaster in the making. Got home, tossed it in the wash...

September 16, 2019

From whirlpool.com

Great features

Would Recommend

[This review was collected as part of a promotion.] We bought the washer and dryer and we are very pleased with both on how they operate

September 15, 2019

From whirlpool.com

So easy tomise

Would Recommend

[This review was collected as part of a promotion.] Jabe had this for 2 weeks. So impressed I have put in a order for matching dryer. They are on backorder butbi am sure it will be worth the wait. Touchscreen better than on laptops

September 12, 2019

From whirlpool.com

Great machine

Would Recommend

[This review was collected as part of a promotion.] Would Recommend drain hose thou was to short has to extend , but overall great machine

August 21, 2019

From whirlpool.com

User friendly

Would Recommend

[This review was collected as part of a promotion.] I am very happy with my purchase of this machine. I like that I can just load and set the cycle and the washer adds the detergent.

July 29, 2019

From whirlpool.com

Easy to use

Would Recommend

[This review was collected as part of a promotion.] We bought our washer nearly a month ago and with a large family it works great for us

July 27, 2019

From whirlpool.com

Sleek design

[This review was collected as part of a promotion.] I bought it 3 weeks ago together with the dryer. Works good, comes with a lot of options. Looks awesome in my laundry.

July 23, 2019

From whirlpool.com

Can’t get Load and Go to work. It’s been 3 weeks

We bought this washer along with the matching dryer. So far despite increasing the concentration level of detergent for the load and go, no detergent is actually getting distributed from the machine. We have checked that the machine is level, we have tried everything so far (I think). We can’t get it to work... so far the verdict is still out on whether we would recommend this item. If this doesn’t get resolved we would not recommend. I will update my review once I figure out the error...

July 21, 2019

From whirlpool.com

Response from CASOCIALCARE

Hello Dallas1975! Oh no, we are so sorry to hear that you are experiencing this issue with your washer, we understand this can be frustrating. We woul...

CASOCIALCAREJuly 23, 2019

Great Features

Would Recommend

[This review was collected as part of a promotion.] Very nice and very easy to use. It looks great in my new laundry!

July 8, 2019

From whirlpool.com

Quick & efficient

Would Recommend

(This review was collected as part of a promotion.) We waited 8months for our washer & dryer set and it was well worth the wait! I love the features! The touch screen, the text/email notifications and the auto dispenser for soap & softener- I absolutely love it. Plus it’s fast at washing and has a large drum to handle big bulky items like my king duvet with room to spare!

July 7, 2019

From whirlpool.com

Has alot of options

Would Recommend

[This review was collected as part of a promotion.] This washer I about a month ago to replace a previous whirlpool washer. Took some time getting use to the touch screen and looking and flipping thru allbthe setting options. But over all quiet (unless on super fast spin rinse cycle) and does the job. Bonus with the fan fresh option, for when you start a load of laundry and then run errands.

July 3, 2019

From whirlpool.com

Happy with this machine!

Would Recommend

(This review was collected as part of a promotion.) I’ve had this machine for about a month- it does what it says it’s going to do! My clothes come out clean (unlike my old machine)! Doing laundry is a breeze now☺️

July 2, 2019

From whirlpool.com

Only a few days and I'm in Love!

Would Recommend

My husband bought this washer to replace an old top loader! I've already done a bunch of loads .. it is quiet...it is pretty easy to use once you figure it out..

June 25, 2019

From whirlpool.com

Good Washer But Beware of the Documentation

Would Not Recommend

The washer does a great job washing, but the Use and Care Guide available as a download on the Whirlpool website is incorrect. It specifies that this washer has a specific Wash and Dry feature. However, after receiving the washer, we found that the physical Use and Care Guide that came with the washer was different than the one published on the Whirlpool website, and the washer DID NOT have a specific Wash and Dry feature. It only has the FanFresh feature. The FanFresh feature was not what w...

June 22, 2019

From whirlpool.com

Response from Social Care

Hey Tully34, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Face...

Social CareJune 24, 2019