Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

12.9-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator Built-In ( Fingerprint Resistant Stainless Finish )

Ratings & Reviews for Whirlpool 12.9-cu ft Counter-Depth 24-in Wide Top-Freezer Refrigerator Built-In ( Fingerprint Resistant Stainless Finish )

3.1
113
Review
 3.1 out of 5
113 Reviews


50% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has significant reliability and performance issues, with frequent breakdowns, freezer problems leading to food spoilage, and leaks causing internal damage. While some positive comments mention the features and size, the overwhelming majority of reviews are negative, indicating this is an unreliable product that should be avoided.

Customer review summary generated by AI, including incentivized reviews.
113 Customer Reviews

I just got a small space refrigerator

Would Recommend

[This review was collected as part of a promotion.] I have had it for a few weeks and its doing a great job.

September 20, 2023

From whirlpool.com

Look nice

Would Not Recommend

I purchased this refrigerator a couple of months ago. So far it is working fine, but I still have to be sure to close the doors tightly, if not they pop open! The main problem is that it is noisy when it is running, it’s like a moaning, hissing sound , quite loud. It is very annoying.

September 1, 2023

From whirlpool.com

Use caution

Would Not Recommend

[This review was collected as part of a promotion.] The refrigerator is the right size for my needs, vegetables and drinks. One big problem is that the top door, freezer, pops open when you shut the refrigerator door. The freezer door seal is not good. Every time you open the refrigerator door and close it, insure you push the freezer door to close it

August 25, 2023

From whirlpool.com

Absolute Trash

Would Not Recommend

I would not recommend this fridge. Nothing put problems since I purchased it. If you need a small 24" fridge look elsewhere. The gasket around the door has never sealed properly and blocks of ice form in the freezer prevent cold air from reaching the refrigerator.

August 23, 2023

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, Laura D. It's hard for us to hear that you had a negative experience as we always try to do our best to p...

Consumer CareAugust 25, 2023

Have had an issue since purchasing

Would Not Recommend

[This review was collected as part of a promotion.] I purchased the fridge in January and I’ve already had several issues with it and now the condenser unit is out. Wasted alot of food from the freezer.

August 19, 2023

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, VPatt. It's hard for us to hear that you had a negative experience as we always try to do our best to pro...

Consumer CareAugust 24, 2023

Great capacity in a small footprint

Would Recommend

[This review was collected as part of a promotion.] My new Whirlpool 24" wide, 12.9 cu. ft. refrigerator/freezer is just what I was expecting. It occupies the same space that my previous "garage fridge" did, but due to its greater height, holds much more in both the fridge and the freezer sections. On July 14th, the delivery people removed the packing material and set it in the space we had reserved and all we had to do was plug it in. It works very well and is great for overflow food, ice an...

August 10, 2023

From whirlpool.com

Worst Refrigerator I’ve owned!

Would Not Recommend

I purchased this fridge a little over a year ago, it has given me problems since day one. The freezer control knob broke on the first day. Since then about every two month I would have to completely de-ice the condenser coils in the freezer, what a pain! Lost two fridges loads of food while owning this fridge. If that wasn’t bad enough the fridge has now started to make a humming noise at the back and will not cycle on anymore. I would not recommend this fridge to anyone! Stay away!

August 3, 2023

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, Will93. It's hard for us to hear that you had a negative experience as we always try to do our best to pr...

Consumer CareAugust 4, 2023

Not great

Would Not Recommend

(This review was collected as part of a promotion.) The doors don’t seal well and ice builds up in freezer and the fridge seal doesn’t seal right

August 1, 2023

From whirlpool.com

Response from Consumer Care

Hello! We would like to look into this for you. Kindly email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please...

Consumer CareAugust 2, 2023

Leaks water into fridge

Would Not Recommend

Like for a lot of other people, I started having problems with this fridge shortly after the one year warranty ran out. It began to leak water into the fridge and I was told by an appliance repairman that it happened due to the defrost drain being clogged and if it happened again to turn the fridge off and let it completely defrost. It began to happen with increasing frequency until now, two and a half years into owning it, where I am forced to defrost it every month and lose food in the pro...

July 31, 2023

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, Lo0066. It's hard for us to hear that you had a negative experience as we always try to do our best to pr...

Consumer CareAugust 1, 2023

Broke within a year

Would Not Recommend

I am so dissapointed, I thought going with a name like Whirlpool would be a smart bet. This product gave us problems within the first couple months, and now, it's not even a year out and the fridge stopped cooling. The freezer is still operating but not the fridge. Now I have to buy a new one somehow and I have no income over summer. It is seemingly impossible to try and get in touch with anyone to honor any warranty or try to get it replaced. So dissapointing.

July 28, 2023

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, Jessica. It's hard for us to hear that you had a negative experience as we always try to do our best to p...

Consumer CareJuly 31, 2023

Great buy!

Would Recommend

Takes getting used to the see-through shelves but these are incredible! Lots of room for such a smaller unit. PLUS PLUS: TWO crisper bins, one very very large for the big veggies and one smaller for smaller veg like carrots or celery. Just above that, the special Cold spot for those items that really need to stay chilled like butter etc. Killer sized freezer as well.

Was this Review Helpful ?

Ridiculously noisy

Would Not Recommend

Compressor shuts on and off too frequently Freezer vent control knob not installed properly Freezer fan is ridiculously noisy How did this refrigerator make it past QC?

May 28, 2023

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, Brian. It's hard for us to hear that you had a negative experience, as we always try to do our best to pr...

Consumer CareJune 1, 2023

The worst fridge ever

Would Not Recommend

[This review was collected as part of a promotion.] Make yourself a favor and choose a different brand. This is the second fridge that we have and is leaking again. In less than a year stops working, so they gave us the same one. The new one is leaking also.

May 27, 2023

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, NoWhirpoolagain. It's hard for us to hear that you had a negative experience, as we always try to do our ...

Consumer CareJune 1, 2023

Noisy

Would Not Recommend

[This review was collected as part of a promotion.] Fridge temp doesn't get below 40 F and cycles on and off constantly. Freezer fan control knob doesn't work and defrost fans are extremely noisy. Wouldn't buy again or recommend to anyone.

May 24, 2023

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, Brian44. It's hard for us to hear that you had a negative experience, as we always try to do our best to ...

Consumer CareMay 26, 2023

This company is the DEVIL

Would Not Recommend

Bought this fridge a luttle over a year ago, compressor broke twice, they're going to install a third compressor that's surely going to fail again but this time it may just push it out of warranty, then they'll leave me with a broken fridge to deal with. DO NOT BUY, DO NOT WORK WITH WHIRLPOOL. THIS IS WHY THEIR STOCK HAS BEEN FAILING FOR THE PAST 5 YEARS. HORRIBLE PEOPLE

April 3, 2023

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, Call me when you care. It's hard for us to hear that you had a negative experience, as we always try to d...

Consumer CareApril 4, 2023

It's in my cabin now and it's not working

Would Recommend

[This review was collected as part of a promotion.] I love the design, the size is perfect, but it doesn't work, the unfortunate thing is that since the cabin is not in a big city, Whirlpool is trying to locate a city near enough to the cabin to send a repair man. All the food I had in it has spoiled, and I have to wait an additional week before someone calls me. I think a better solution would have been you come and get it and you bring a new one.

March 18, 2023

From whirlpool.com

Response from Consumer Care

Thank you for sharing your insights with us, Jimmy. It's hard for us to hear that you had a negative experience, as we always try to do our best to pr...

Consumer CareMarch 20, 2023

Nice compact design

Would Recommend

[This review was collected as part of a promotion.] I needed a smaller refrigerator that would have an ice maker, and the whirlpool fridge was the best choice

January 28, 2023

From whirlpool.com

so far so good

Would Recommend

[This review was collected as part of a promotion.] The reviews I have read are mixed. Some people had bad experiences like break downs after a period of time. One good thing is that this refrigerator uses quite a bit less energy than my old refrigerator and it has reflected on my energy bill. I like the finishes on the unit and I apply a special hi tech wax to the surfaces for improved up keep. It's really easy to get the inside dirty and it happens very slowly one drip at a time and before ...

December 23, 2022

From whirlpool.com