Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square/Scalloped Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the decking for its stunning appearance, exceptional durability, and maintenance-free qualities. Reviewers consistently highlight the beautiful colors that look even better in person, with particular enthusiasm for how the material resists scratching, weathering, and rot without requiring staining or sealing. Many appreciate the hidden fasteners for a clean aesthetic and find installation straightforward for DIYers. A few report minor issues with warped boards or sizing miscalculations, though these rarely diminish overall satisfaction. Most customers consider it a superior, long-lasting alternative to traditional wood.
Customer review summary generated by AI, including incentivized reviews.Good product, not so good customer service
Would RecommendThe Trex product seems to be an excellent product, no complaints so far with that. Lowe’s customer service however, is lacking a bit. I get a text 2 days before my delivery date asking me if the delivery date is still good, and if someone will be home. It then says the night before they will send me a 4 hour delivery window. The night before, no delivery window is sent. The next day, no delivery window is sent. I wait around all morning , no contact from Lowe’s on when my delivery is coming. Now...
From Enhance Basics 1-in x 6-in x 16-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Boards received broken
Would RecommendThe Board is excellent but Lowes delivered many of the broken. They promised to replace them but they never did. So my advise to you if you order them, if they arrive broken, even a few, return the whole order because It is doubtful that they will replace the broken ones
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...
Hello, we can’t thank you enough for your kind review! We hope you enjoy your new Trex deck for many years to come! Thanks,
- Trex Customer Car...
Decking for hand rail
Would RecommendFolks at Lowes was a great help.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Alan, and thank you for the five stair review! - Trex Customer Care
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Trex
Would RecommendGreat looking and easy to work with bought s sizes
From Enhance Basics 1-in x 6-in x 16-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hi Dick, thank you for your 5 star review! We greatly appreciate it! ~ Trex Customer Care Team
Good looking deck boards
Would RecommendJust as expected. They looked great and installed easily.
From Enhance Basics 1-in x 6-in x 16-ft Beach Dune Composite Deck board Verified Purchaser
Hello, and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hope for....
Did not recieve order
Did not receive order. Driver stated forklift is broken and leaking fluid. Waited two weeks for delivery and took a day off work. Unbelievable. Why don't they carry spill absorber on the truck? Management stated they were unaware that forklift was damaged. wow
From Enhance Basics 1-in x 6-in x 16-ft Beach Dune Composite Deck board Verified Purchaser
I am sorry for your experience.
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good materials-----very helpful staff this morning
From Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we are incredibly grateful that you took the time to leave us this review. Our company puts customer satisfaction as top priority and we are c...
Solid
Would RecommendSolid product..Easy to install for a novice DUYER
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Thank you so much for your great 5 Star review! We love to hear that you enjoy our products! ~ Trex Customer Care Team
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[Employee of lowes]
From Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser Lowe's Employee
Hello Martin! Thank you for your 5 star review. We count ourselves lucky for customers like you. We look forward to serving you again in the future! ...
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
We are glad you love your product, and we apologize for the inconvenience.
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