Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square/Scalloped Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the decking for its beautiful, elegant appearance and natural wood-like finish that requires no painting or staining. Most highlight how easy the boards are to cut and install, particularly with hidden fastener systems for a seamless look. Reviewers consistently emphasize exceptional durability, scratch resistance, and worry-free maintenance, with many describing it as a lifetime investment. A few note the boards are 5.5 inches wide rather than six inches, and some mention minor fastener seating issues. Overall, customers strongly recommend the product for its stunning appearance and long-term value.
Customer review summary generated by AI, including incentivized reviews.Good product, not so good customer service
Would RecommendThe Trex product seems to be an excellent product, no complaints so far with that. Lowe’s customer service however, is lacking a bit. I get a text 2 days before my delivery date asking me if the delivery date is still good, and if someone will be home. It then says the night before they will send me a 4 hour delivery window. The night before, no delivery window is sent. The next day, no delivery window is sent. I wait around all morning , no contact from Lowe’s on when my delivery is coming. Now...
From Enhance Basics 1-in x 6-in x 16-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Boards received broken
Would RecommendThe Board is excellent but Lowes delivered many of the broken. They promised to replace them but they never did. So my advise to you if you order them, if they arrive broken, even a few, return the whole order because It is doubtful that they will replace the broken ones
From Enhance Basics 1-in x 6-in x 20-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li...
N/A
Would RecommendThere was some oil drippings on some of the boards
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello.Foremost we’d like to apologize for your negative experience with your Trex material. In addition, we’d like to learn more about your situation...
I love the color. It was easy to install. would buy again
From Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we can’t thank you enough for your kind review! We hope you enjoy your new Trex deck for many years to come! Thanks,
- Trex Customer Car...
Hello Alan, and thank you for the five stair review! - Trex Customer Care
Read More
Trex #1
Would RecommendI have been recomended this product but wasnt available in store. I first ordered the sample to make sure color Clam Shell was my matching color and was! I highly recomend Clam Shell. On the down side I had to order the 20ft length as was only option. so there product came in much earlier then the date provided so with the help of brother we were cutting the boards in the parking lot down to 6ft 8in to fit in my vehicle..LOL I really wonder what the employees were thinking!!
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...
Trex
Would RecommendGreat looking and easy to work with bought s sizes
From Enhance Basics 1-in x 6-in x 16-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hi Dick, thank you for your 5 star review! We greatly appreciate it! ~ Trex Customer Care Team
Good looking deck boards
Would RecommendJust as expected. They looked great and installed easily.
From Enhance Basics 1-in x 6-in x 16-ft Beach Dune Composite Deck board Verified Purchaser
Hello, and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hope for....
Did not recieve order
Did not receive order. Driver stated forklift is broken and leaking fluid. Waited two weeks for delivery and took a day off work. Unbelievable. Why don't they carry spill absorber on the truck? Management stated they were unaware that forklift was damaged. wow
From Enhance Basics 1-in x 6-in x 16-ft Beach Dune Composite Deck board Verified Purchaser
I am sorry for your experience.
Read More
good materials-----very helpful staff this morning
From Enhance Basics 1-in x 6-in x 16-ft Clam Shell Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, we are incredibly grateful that you took the time to leave us this review. Our company puts customer satisfaction as top priority and we are c...
We are glad you love your product, and we apologize for the inconvenience.
Read More