Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved/Scalloped Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this composite decking for its stunning, consistent appearance, exceptional durability, and straightforward installation. Most highlight the rich color options and modern aesthetic that enhance outdoor spaces. Reviewers consistently note the material resists rot, warping, and fading far better than traditional wood, with many citing long-term value and low maintenance as major advantages. The boards are easy to cut and fasten, especially with hidden fastener systems that create seamless finishes. A small number mention the surface becomes very hot in direct sunlight, but overall, most customers consider this product a worthwhile investment.
Customer review summary generated by AI, including incentivized reviews.Use the hidden fastener system
Would RecommendEasy to work with. Very hard material is hard on saw blades.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Can’t get square edges on 12’boards! ????
Would RecommendMaterial was fine only gave 4 stars because I couldn’t get the square edge in 12’. Caused me to have to redesign the layout to hide the grooves with 8’ square edges. Turned out nice though.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Love it
Would RecommendLove the finished look, but it does get very hot in the direct sun
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Thank you for your review. Darker colors tend to retain more heat, so we recommend choosing a lighter shade for warmer climates. To help address this...
Customer service line is terrible. No help!
Would Not RecommendOrdered 20 ft Trex boards, two types, one came damaged and one was missing a board. Now my whole project gets held up 2 weeks!!! Customer service did not care or can do anything. Horrible service. Our deck furniture and pergola are now being ordered elsewhere. You lost the rest of my house renovation business.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Dave. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have faced...
One came damaged and 1 was missing.
Would Not RecommendYour customer service line is terrible one board came damaged that I've been waiting for forever and one was missing it will take 2 weeks to replace these boards holding up my whole project.
From Enhance Basics 1-in x 6-in x 20-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Dave, Thank you for reaching out and sharing your experience. We sincerely apologize for the challenges you've encountered—this is not the ...
Pre drill for screws, and slow 4 hide aways.
Would RecommendI like this product a lot.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello TJ, thank you so much for your 5-star review! We greatly appreciate it! Thank you, Trex Customer Care Team.
Not the right color, and damaged
Did not use the product.
From Enhance Basics 1-in x 6-in x 12-ft Saddle Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Lewis. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have face...
Beautiful and easy to install
Would RecommendThis product was great and looks beautiful, it requires the use of special screws but it was worth it.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for sharing your experience with us. At Trex we strive for 100% customer satisfaction, and we are happy we did just that. We hop...
Good product, not so good customer service
Would RecommendThe Trex product seems to be an excellent product, no complaints so far with that. Lowe’s customer service however, is lacking a bit. I get a text 2 days before my delivery date asking me if the delivery date is still good, and if someone will be home. It then says the night before they will send me a 4 hour delivery window. The night before, no delivery window is sent. The next day, no delivery window is sent. I wait around all morning , no contact from Lowe’s on when my delivery is coming. Now...
From Enhance Basics 1-in x 6-in x 16-ft Saddle Square_SLASH_Scalloped Composite Deck Board Verified Purchaser
We are glad you love your product, and we apologize for the inconvenience.
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should last forever
Would RecommendGreat stuff, looks great, installation was not that difficult.
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello Skippy and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hop...
Delivery was fast and driver efficient
Price was great product was as expected
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus...
N/A
Would RecommendThere was some oil drippings on some of the boards
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello.Foremost we’d like to apologize for your negative experience with your Trex material. In addition, we’d like to learn more about your situation...
On line order might not get you good product
5 of the planks delivered were damaged or a different color
From Enhance Basics 1-in x 6-in x 12-ft Clam Shell Grooved_SLASH_Scalloped Composite Deck Board Verified Purchaser
Hello, thank you for your review. We are sorry to hear of your experience and appreciate your feedback. Please feel free to give us a call at 1-800-2...
Beware measurements not accurate!
Would Not RecommendThese planks are 5.5 wide, not 6", as stated everywhere, including in the paperwork when you place the order. You have to go under specification to see them listed, and they are listed in two ways in two locations.. Common Measurement (T x W)1-in x 6-in Actual Width (Inches) 5.5 I paid for the delivery of these boards and then was one short, and now HD wants to charge me $79 to deliver one board. I will have to get it delivered to pickup and then find someone with a truck to help me pick it u...
Hello, we sincerely apologize for your negative experience. However, we would like to mention that decking/lumber materials will usually have nominal...
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand...