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Ratings & Reviews for Seventh Generation undefined

4.0
137
Review
 4 out of 5
137 Reviews


51% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product is generally well-received for its environmental friendliness, being made from 100% recycled materials. Many find it to be a quality, eco-conscious option. However, a significant number of customers have expressed disappointment with recent changes, finding the new version to be much thinner and rougher in texture compared to the previous formulation. While the product remains an affordable and convenient choice for eco-conscious consumers, the company may need to address concerns about the recent reduction in softness and thickness to retain its customer base.

Customer review summary generated by AI, including incentivized reviews.
137 Customer Reviews

I picked this up not expecting it to bee good, but boy, was I wrong! This bath tissue is a good price, environmentally friendly, and does not let you down when you need it most...if you catch my drift! ;)

April 15, 2019

From influenster.com

Nah... so thin and doesnt make you feel clean after. Tears easily and you have to use more than normal brands to get the job done. I wouldnt buy it again. Its expensive for toilet paper that kinda stinks!

April 13, 2019

From influenster.com

Response from Customer Care

Hi there, thank you for reviewing our bath tissue. Sorry to hear that this wasn't a match for you! If you have any other feedback or details you'd lik...

Customer CareApril 24, 2019

Not much you can say about toilet paper but I am very satisfied. Some recycled paper tends to be very linty and melts when wet but this product is very agreeable from all corners and makes you feel better about helping the environment every step of the way

April 7, 2019

From influenster.com

Extremely soft!!!

Would Recommend

I just recently got my first pack of Seventh Generation toilet tissue from Grove Collective. I am so pleased with the quality of the product. Not only is it soft and strong but I know that I'm not contributing to the deforestation of this planet.

February 7, 2019

From seventhgeneration.com

Does the job

Would Recommend

a. Environmentally friendly b. Made in US c. Not overpriced a + b + c = No brainer to buy

January 27, 2019

From seventhgeneration.com

WHY PLASTIC WRAP????

Would Not Recommend

I have been a customer of Seventh Generation products for over 10 years due to the environmental consciousness of the company and products. However, I am completely dismayed at the recent change for cases of toilet paper to be provided in PLASTIC WRAP. I am sure this is to reduce costs, but especially in this day and age when plastic waste is so clearly a major environmental problem, I can't believe SG has stooped to single use, non recyclable plastic, that most assuredly will end up in land fil...

January 14, 2019

From seventhgeneration.com

Response from Customer Care

Hi there, thanks for this review. All of our single roll bath tissue will still come in paper wrapping. Unfortunately, we do need to wrap the multi-...

Customer CareFebruary 13, 2019

Good for the Earth, good for me

Would Recommend

We switched to 7th Generation to support a better product for the environment. There are a lot of complaints about comfort and other luxury qualities. Bottom line, this paper works well, it's comfy to use, and it's environmentally responsible. I'd recommend this to anyone who wants to help reduce plastic waste or to make a more conscious effort to care for our planet.

January 4, 2019

From seventhgeneration.com

Switching brads after several years

Would Not Recommend

The "upgrades" clearly had negative results in the quality, you can see that based on other reviews. Disappointed that I will have to switch products. Please bring back the old manufacturer & I will come back. Thanks!

October 12, 2018

From seventhgeneration.com

Ugh

It really does pain me to give any seventh generation product a bad review because I am a die heart user of almost all their products but I’m in the group of really disappointed customers after the changes they’ve made to the paper. Here’s to hoping it changes back..

April 18, 2018

From seventhgeneration.com

Smaller rolls

Would Not Recommend

Disappointed with the smaller rolls. My household went through nearly one roll per day with this change. I've bought seventh generation tp for 25 years, mail ordered at first and again in recent years when my local stores don't stock it. Sorry to say I am now looking for another brand.

March 26, 2018

From seventhgeneration.com

Response from Customer Care

Sorry to hear that our recent changes are not working well for your family. We wanted to make the paper a little stronger and softer. Rather than rais...

Customer CareApril 12, 2018

The change in this TP must be a Cost-Down

Would Not Recommend

I’ve been using this TP for years, willing to pay a little more for the healthier alternative. (I even liked it so much that when my local stores stopped carrying the larger quantity packages I started ordering them online.) I just received my new order and there’s much more than the packaging that has changed. The paper feels and looks much thinner. It looks and feels like the paper has been rolled much more loosely to give the appearance of having the same diameter as the old rolls. I am incl...

February 13, 2018

From seventhgeneration.com

Response from SeventhGeneration's Consumer Services

We're so sorry to hear you had this experience with our 100% Recycled Bathroom Tissue. The quality of our products are very important to us, and we'd ...

SeventhGeneration's Consumer ServicesJanuary 3, 2024
Response from Customer Care

Hi, We did change the paper. We added more wood fibers per inch to help increase the strength and softness. I'm sorry that this did not feel like an i...

Customer CareFebruary 14, 2018

Disappointed with new TP

Would Not Recommend

We love this brand and the toilet paper has always been our favorite. Until now. The redesign is terrible- much thinner and rougher. Unfortunately we will be switching after all this time.

January 29, 2018

From seventhgeneration.com

Response from Customer Care

Hi KRAQ, I'm sorry to hear that this recent change is not working well for you. We added some paper to this new design to make it stronger and softer,...

Customer CareFebruary 7, 2018

New paper is rougher

Would Not Recommend

As an environmentally conscious consumer, I'm a big fan of Seventh Generation products. This redesign is a little difficult to take; the paper is significantly rougher.

January 25, 2018

From seventhgeneration.com

Horrible

Would Not Recommend

I've bought this for years and this new redesign stinks!!! Very rough and thin! Very disappointed, will be looking for new tp paper!

January 11, 2018

From seventhgeneration.com

Response from Customer Care

Thank you for reviewing our Bathroom Tissue. I am sorry to hear about your disappointment with Seventh Generation and the changes we have made to our ...

Customer CareFebruary 2, 2018

After 15-years we're changing our TP

Would Not Recommend

The recent change in Seventh Gen TP are hideous. Rougher, thinner, and fewer sheets per roll. Marketing team needs to use product because package claims are out and out false. The same is true with the natural paper towels. Worthless.

January 6, 2018

From seventhgeneration.com

Response from Customer Care

Hi Mary, sorry to hear that the new version of our bath tissue isn't working well for you. We have recently made slight changes to the manufacturing o...

Customer CareFebruary 2, 2018

too thin

Would Not Recommend

I have been buying your toilet paper for my office building for the past 10 years. The new batch is so thin and rough, that I will be buying a new brand of recycled paper.

December 12, 2017

From seventhgeneration.com

Response from Customer Care

Hi there! Thank you for your review. I am sorry to hear that you have a batch of paper that is thin and rough. We'd love to get some details from y...

Customer CareDecember 20, 2017

Redesign is rough . . .

Would Not Recommend

I agree with the other recent reviewers the redesign of the product is disappointing. I was quite happy with the product up until now. It was soft enough while also being environmentally friendly! The recent redesign resulted in the paper being rougher, enough so that I will likely switch toilet paper after years of using Seventh Generation. That means a lot because I am an extremely brand loyal person. It takes a lot to make me switch brands - typically, if the store was out of this brand, ...

November 28, 2017

From seventhgeneration.com

Response from Customer Care

Hi there, thank you for your review and your feedback. We are so sorry to hear that the new upgrades to our bathroom tissue aren't working well for y...

Customer CareDecember 20, 2017

Quality: Decreased Softness

I have been using this toilet paper for the past year or more, and after trying almost every other brand on the market, this was the best product for my sensitive skin. However, after I recently purchased a new package I noticed that the toilet paper has lost the quality balance between durability and softness. The softness has decreased and the printed floral pattern is rough to the touch. You claim in response to other reviews that you have increased softness by 25%, but that does not seem to ...

November 11, 2017

From seventhgeneration.com

Response from Customer Care

Hi there. Thank you so much for your review. I am sorry to hear this updated version is not working well for you. We'd love to hear more feedback! ...

Customer CareDecember 12, 2017

Quality has Decreased

Would Not Recommend

I have been using seventh generation for years. I have extremely sensitive skin and issues with every other Toilet paper I have used except this one, that was until the product revamp. The new paper is very thin and extremely rough. I had to stop using it because it caused so much irritation to my most sensitive skin. I am still searching for a replacement.

October 30, 2017

From seventhgeneration.com

Response from Customer Care

Hi Nicole, thanks for your review. That is very unusual, because the "revamp" we did actually increased the base weight of our bath tissue from 9 lbs...

Customer CareNovember 3, 2017