Ratings & Reviews for Samsung Bespoke Standard-Depth Beverage Center 29-cu ft 4 -Door 36-in Wide with Dual Ice Maker and Door within Door ( Fingerprint Resistant Stainless Steel ) ENERGY STAR Certified

Worst appliance I’ve purchased along with the dw

The front lower part of the fridge (frame surrounding the 2 compartments) is so hot that you can’t touch it longer than 1-2 seconds for fear of burns. I’ve never experienced this before and consider it a safety hazard, particularly, with my younger grandchildren. It also impacts the ability of the freezer side to produce ice. I have to keep a cooler in the kitchen just to have any ice. Other dw I had kept breaking and I had to always wait on parts. Only 3 years old. I got rid of it and purchased...

DO NOT BUY

DO NOT BUY. This poorly made fridge lasted 14 months. It has been an AWFUL experience with Samsung to get it replaced. You can’t get in touch with anyone and then you’re on hold for 30 mins when you do. I will never buy a Samsung appliance again.

Do not recommend

I’m confirming the other reviews talking about the ice maker going out. About 7 months after owning it, one of the section stopped freezing all together. Now 12 months into owning it the ice maker stopped making ice, the came out to fix and 3 days later the entire unite stopped working. Everything had to be thrown out.

Great for the 2 years it worked

There are so many things we really like about this fridge. We love the beverage center and the built in water pitcher for filtered water. We love that the 4th compartment can be used for fruits and vegetables since we don't need a large freezer but do need more refrigerator space. HOWEVER, the mini ice cube maker in our fridge never worked - it caused the freezer to ice over every time we turned it on, so we leave it off (not a big deal for us). Then, 2 1/2 years after purchase, there was ic...

Be very cautious!

Be very careful - Samsung knows there are issues with this product and the ice maker. Purchased and ice maker froze and poured water ruining hardwood floor. Owned for just over a year. Called Samsung and they claimed it’s not their issue. Had to file homeowners claim- and after reading online this is a well known issue. Confirmed by multiple repair companies who have worked on our fridge. This should be illegal- will not purchase Samsung again!!

Terrible product

Ice maker has had to be replaced TWICE. Purchased fridge in 2023

Horrible Customer Service

I don’t know how often someone buys a brand new, out of the box refrigerator and it DOES NOT WORK! Samsung absolutely does not have the slightest clue about the meaning of customer support. I waited over three hours. After the long wait, a recording informed me that they were very busy and they would call me back and the call dropped. In their defense, after 13 hours, I received a message at almost TWO IN THE MORNING!!! asking me if I still needed assistance. I said yes, but they never called me...

Damaged

Not working because delivery guys damaged the unit.

Delivery crew damaged my walls and the unit.

Delivery crew damaged the unit so it doesn't work. Repair company sucked at attempting to repair it. They are poor communicators with scheduling. It's been a month without a refrigerator! That is tough to live on without a refrigerator.

Ice Everywhere!!!!

Bought this 4 door flex unit and have had nothing but issues with the ice maker. Constantly have to clean out lower drawer that gets ice all inside of it. It continually builds a wall of ice in the rear corner of the ice tray preventing any new ice from back filling what we use. We essentially have to yank the drawer out to shift any ice from the rear to the front and chop out any formed ice wall in the back. For such an expensive fridge, this ice maker is horrible!

Hopefully company

If i could give a zero stats i would. Super late on product delivery and 100 percent horrible customer service. I am done with Lowe's. I will RECOMMEND AGAINST shopping at Lowe's to all of my friends and family members

Samsung Bespoke broke after 2 years

My samsung bespoke refrigerator broke only after 2 years of usage. Diagnosis says compressor kit and main board needs replacement. These are the heart of the refrigerator. I heard the compressor is in back order so no chance this will be fixed anytime soon. The inverter compressor is in 10 year warranty so I hope you give me the attention i need. This is so frustrating , I had so much hope on this ref.

Sucks

If you like pop cans and defective ice makers then this is the fridge to buy

Ice Bites and Cubes are not worth it

Love the design and layout of unit. The ice makers however are awful. The constantly dispense broken ice, cubes and bites - we have removed, defrosted, cleaned and reset multiple times. Issue keeps occurring. The water tubes to the trays are not iced over and are clear - water sometimes spills out of trays and then ices up the drawer and trays. Super frustrating design and to deal with.

A good buy

Doesnt stick out into the kitchen like our old 36 inch fridge. Uses much less electricity

I Didn't Think It Would Happen To Us, But It Did

Apparently, Samsung appliances from Lowes is known to be a problem. I've purchased other Samsung products (TVs & mobile phones) and found them to be of high quality. The problem is their high rate of refrigerator failure. And Samsung's repair company Service Quick (anything but quick) is untenable

2-1/2 years-has not held up!

We bought this refrigerator in Oct 2022 for $2500. The water dispenser and pitcher have just stopped working. A plumber confirmed it’s something wrong with the refrigerator and tried all troubleshooting but still it does not work. I called Samsung and because it’s out of warranty I have to pay $140 service charge just to have someone look at it. Since owning the refrigerator it has 2 dents from being made with cheap materials and a piece of the door just broke off while cleaning. It’s disappoi...

The ice has two different sizes

there seems to more room than the conventional side by side