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Bespoke Jet with All in One Clean Station Cordless Pet Stick Vacuum Cleaner (Convertible to Handheld)

Ratings & Reviews for Samsung Bespoke Jet with All in One Clean Station Cordless Pet Stick Vacuum Cleaner (Convertible to Handheld)

4.4
141
Review
 4.4 out of 5
141 Reviews


88% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The vacuum has powerful suction and is effective on both hardwood and carpets. Customers appreciate its sleek design, convenient features like the self-emptying base and adjustable wand, as well as the self-cleaning function and washable filter. However, some customers have reported issues with missing or incorrect accessories, leading to frustrating customer service experiences. There are also concerns about the battery life and durability.

Customer review summary generated by AI, including incentivized reviews.
141 Customer Reviews

Great for a year- then stops picking items up

Would Not Recommend

Vacuum worked great for a year. Now it doesn’t pick up any hair from carpeting. Just moves it around. Absolute waste of money. I knew I should have bought a Dyson and will be doing so now. Painfully expensive lesson.

December 8, 2025

From Samsung US

Response from Samsung Care

Hello Brian, We understand how disappointing it is when the vacuum stopped picking items up. We recommend contacting us via the options below to spe...

Samsung CareDecember 9, 2025

Wish I had done more research on vacuum features.

This vacuum has great syction but is missing some features that i would have liked. It doesn't have a light, isn't self-propelled, cant stand upright on its own when not in its stand, and requires disposable bags. I wish i had done more research before purchasing this product.

November 6, 2025
Verified Purchaser
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Overpriced Paperweight

Would Not Recommend

Purchased a brand new vacuum once received battery was missing. Samsung refuses to send a battery after 5 calls, emails with pictures, receipts, and shipping information to not get support. Samsung claims brand new unit was a used floor model and requires me to purchase a battery to even use the vacuum. Overpriced garbage. Last samsung product I will ever buy.

July 21, 2025
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Response from Samsung

Dear Valued Lowe's Client,

To better assist you with this matter, please contact Lowe's customer service department at P. (800) 4...

SamsungJuly 21, 2025

Samsung

Disappointed

I LOVED this vacuum for the entire year I owned it but the brush tool has stopped working and there are no replacement ones available to purchase. Such an expensive vacuum to no longer have any use for after only a year of use. This is extremely disappointing. I do not recommend purchasing this vacuum if you are looking for a long term vacuum.

April 30, 2025

From Samsung US

Response from Samsung Care

Hi Ashhhk, We understand how you feel regarding this vacuum. We are here to assist you. Please check the link below for Samsung replacement parts. ...

Samsung CareMay 1, 2025

Do not buy

Would Not Recommend

Main brush stop working after 12 months. Design flaw, plastic between belt melted and brush got struck. Waste of money.

April 27, 2025

From Samsung US

Response from Samsung Care

Hi Sam, We understand your disappointment with your vacuum that is broken. Let us help. Please feel free to reach us via the options below, as we ...

Samsung CareApril 28, 2025

Only good for hard floors; hard to push on carpets

I just got this Bespoke Jet vacuum and have to say I'm somewhat disappointed. The best feature is the cleaning feature that sucks the dirt into a bag -- it seems to work very well, and maybe that is worth the price. However, I was hoping I'd be able to get rid of my heavy, top of the line Miele canister vacuum, but, no, I'm going to have to keep it for vacuuming the rugs and carpets. The Bespoke Jet doesn't have a motorized head, meaning you have to push hard to to go over carpets. For plush...

April 7, 2025

From Samsung US

Response from Samsung Care

Hi there, We understand how you feel regarding this vacuum. We are here to help you. Please see page 16 of the user manual for steps to take when u...

Samsung CareApril 10, 2025

NO REPLACEMENT BRUSH PARTS

Would Not Recommend

I enjoyed this vacuum for a year before the connector between the jet dual brush and the stick just snapped out of nowhere. I checked their website and called their parts manufacturer and they informed me that the manufacturer no longer makes the brushes for this model! There are no alternatives to this and now I have an extremely expensive and useless vacuum.

March 27, 2025

From Samsung US

Response from SEA Care

Jess, we understand your frustration if you have already spoken to the parts team and the needed connector and brush for the vacuum are no longer avai...

SEA CareMarch 27, 2025

The Best!!!

Would Recommend

I have had this vacuum for a couple of years and it’s been the best vacuum that I have bought. Much better than the 2 Dyson I have owned.

February 17, 2025

From Samsung US

Works great

Would Recommend

[This review was collected as part of a promotion.] We bought this with other appliances when we moved a couple months ago. It replaced out old brandless stick vacuum. It was a big upgrade, great suction power, looks nice, and I really like the stand, I can leave it out, looks nice.

January 21, 2025

From Samsung US

Beautiful and functional.

Would Recommend

[This review was collected as part of a promotion.] Beautiful and functional design, but too bad the vacuum attachments can't be stored within the base unit. I love that it's cordless with great suction power.

January 17, 2025

From Samsung US

Nice vac

Would Recommend

[This review was collected as part of a promotion.] I love it. Cleans great and looks great. Everything you need in a vac

January 17, 2025

From Samsung US

Works but Breaks Easily (ineffective replacements)

Would Not Recommend

The vacuum worked fine until I accidentally broke the jet brush attachment. Samsung does not sell replacement jet brush attachments like the one that come with this vacuum. They sell a soft brush jet brush that does not work on carpet and does not pick up hair, it pushes piles of hair around instead of vacuuming it up. If you bump the vacuum on a piece of furniture the jet brush could easily snap open at the bend and you will be left with ineffective replacement options. Samsung needs to sell re...

January 6, 2025

From Samsung US

Response from Samsung Care

Hi Andrew Hollen, We know the importance of each component of our Samsung vacuum. Let us assist you. To help you with this, you may reach out to our...

Samsung CareJanuary 7, 2025

Great suction

Would Recommend

[This review was collected as part of a promotion.] Loved it so much bought a second one for our lake house.

January 4, 2025

From Samsung US

Top notch vacuum

Would Recommend

[This review was collected as part of a promotion.] We've had this white one for several weeks now and love it. We bought it on sale because of how well our first one worked (green model with all of the options that we've had over 1 year now). Stand out features is not just how easy it is to empty the vacuum bin but also how well it is design to disassemble allowing complete cleaning throughout the inside of the vacuum itself. These are the two big weak points of our Dysons (we have two top end ...

January 2, 2025

From Samsung US

Best value and works great

Would Recommend

[This review was collected as part of a promotion.] Happy with the purchase and performance. Really like the modes and auto clean feature

January 2, 2025

From Samsung US

Amazing Vacuum!! Also beautiful

Would Recommend

Excellent vaccum, works very well and it is light weight.

December 19, 2024

From Samsung US

Lover of clean floors

Would Recommend

I've had this vacuum in the dark green color 😍 for over a year. I've absolutely loved how well it works, until my daughter dropped it down the stairs. I'm looking at getting some replacement parts or a whole new Samsung because I love it. Way better than the big D brand everywhere. So easy to use, picks up tons of dust, dirt and the attachments actuallyget used.

December 18, 2024

From Samsung US

Would Not Recommend

I bought this vacuum assuming it would have lights to better detect dirt, unfortunately it doesn’t. The suction is decent and it looks nice. The plastic seems cheap and there is no place to store extra attachments on the stand. I switched to the shark that has the same suction if not better, has an awesome light to show all the dirt you wouldn’t normally see without a light, the quality seems better for a cheaper price.

December 4, 2024
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Response from Samsung

Hi BrookeQ,

Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to...

SamsungDecember 4, 2024

Samsung

Good deal when it on sale

Would Recommend

[This review was collected as part of a promotion.] Had a good deals, 2nd time bought this vacuum and so far so good and get the job done.

November 4, 2024

From Samsung US