Ratings & Reviews for STAINMASTER Best Intentions I 12-FT Chic Greige Brown 39-oz sq yard High-performance polyester Textured Indoor Carpet
Ratings may include incentivized customer reviews.
What Customers Are Saying
The carpet is described as high-quality, with customers praising its plush feel, color, and stain resistance. Many find it durable and suitable for households with pets and children. However, the installation process has been inconsistent, with some customers reporting issues like wrong color, damage, poor cleanup, and communication problems. When the installation is done properly, customers are satisfied, but issues with the process have led to dissatisfaction for some.
Customer review summary generated by AI, including incentivized reviews.Buyer beware
Would Not RecommendI was overcharged for the installation and having to fight to get my money back.
From Best Intentions III 12-FT Vintage Gray 68.3-oz sq yard High-performance polyester Textured Indoor Carpet Verified Purchaser
Don’t order carpet through Lowe
Would Not RecommendLowe’s tried but they partner with ServicePro for the install and ServicePro is plain awful. I wanted someone to come check the install after the fact, and ServicePro would mot return my calls. Lowe’s finally got them to but I was told some story that an independent stair builder told me is garbage. Also the amount of carpet needed was over measured. The ServicePro installer told me to write down the overage amount (108) that they would take it back to Lowe’s and I’d get a refund since it was su...
The installers did a great job
Did not order this color carpet
From Best Intentions III 12-FT Cobblestone Brown 68.3-oz sq yard High-performance polyester Textured Indoor Carpet Verified Purchaser
Hi Shirley - We are sorry to hear you did not receive the color you ordered. Please contact Lowe's Customer Service team at 1-800-445-6937 for as...
Quality Service
Would RecommendQuality and warranty
From Best Intentions III 12-FT Vintage Gray 68.3-oz sq yard High-performance polyester Textured Indoor Carpet Verified Purchaser
Installers destroyed base boards
Would RecommendCarpet is fine
From Best Intentions I 12-FT Lilac Gray Gray 39-oz sq yard High-performance polyester Textured Indoor Carpet Verified Purchaser
Alowishus - Though we are glad that the Best Intentions I carpet has met your expectations, we are sad to hear about your experience during installat...
Great job
Would RecommendPlush and the memory foam padding they use now is a great improvement
From Best Intentions II 12-FT Sculpture Gray 53.6-oz sq yard High-performance polyester Textured Indoor Carpet Verified Purchaser
Connie - We're delighted to hear you're enjoying the plush comfort and improved memory foam padding of our Best Intentions II carpet! Thank y...
Do not buy this carpet. Do not use Keller as insta
Would Not RecommendI purchased Stainmaster Carpet from Lowes. There were two problems: 1) There was a 15% rebate sign over the carpet samples which said the Stainmaster Carpets had a 15 % rebate. On the website there is a very detailed list of the carpets that the rebate applied to, which was not the carpet I purchased. The rebate sign was over the carpet sample and the sales person told me that the rebate applied to the carpet I was purchasing. The rebate was denied. 2) The Keller Estimator told me that the carpe...
A mistake has been made!
Would Not RecommendIt's not the color that I ordered. I ordered Urban Rustic BrownI got the wrong color of carpet installed
From Best Intentions II 12-FT Vintage Gray 53.6-oz sq yard High-performance polyester Textured Indoor Carpet Verified Purchaser
Natalie -It saddens us to hear about your installation experience. Please feel free to contact Lowe’s customer service at 1-800-445-6937 for further ...