Ratings may include incentivized customer reviews.
What Customers Are Saying
The device offers a wide variety of entertainment options and impressive picture quality, especially for 4K content. Customers are highly satisfied with its easy setup and user-friendly interface. Many reviewers highlight how the device has allowed them to cut the cord with cable TV and save on monthly entertainment costs. The device is praised for its fast performance, extensive channel selection, and seamless integration of popular streaming services. While a few reviewers note minor drawbacks, the overall consensus is that the device delivers an outstanding streaming experience.
Customer review summary generated by AI, including incentivized reviews.Roku premiere
Would Not RecommendI purchased this a little over a year ago but only started using it the end of November and it is constantly overheating and not working properly. Very disappointed since we can't get any support for it. And Roku doesn't support this model . We had an older Roku stick that lasted over 5 years.
From roku.com
beware
Would Not RecommendWe purchased 2 roku 2930x devices in 2020 and following an automatic update pushed through the manufacturer; completely rendered our devices unusable. This is a known issue - keep seeing this complaint from multiple roku purchasers online as well. In addition, it has been essentially impossible to reach a live customer support agent through their website. After this last experience, we won't be purchasing any more of their devices.
From roku.com
Hi Jessica, thanks for reaching out. Can you let us know what happened to your two devices after you received the update? Please feel free to send us ...
NO 5ghz
Would Not RecommendThis Roku 3920r will not connect to 5ghz wifi,my hdhomerun connect duo is useless without 5ghz wifi support
From roku.com
Hello, We offer a variety of streaming devices designed to meet the needs of our customers - the Roku Premiere is a streaming player that connects to ...
Good while it lasted
Would Not RecommendBought it less than a year ago. Worked like a charm until about 6 months of use. Now it wont connect to the same Wi-Fi its always been connected to and wont allow me to even connect my hotspot which was my back up when it started acting up. After multiple attempts of restarting and resetting, i tossed it where it belongs. Wont purchase or recommend again.
From roku.com
Very Disappointed
Would Not RecommendI bought this almost an month ago and I’m highly disappointed. My Roku only connects to personal hot spot and not my actual WI-FI. How dumb is that. So not only it doesn’t connect automatically to Wi-Fi, I have to restart at every use!!!!!
From roku.com
Hi Dess, help has arrived! This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wireles...
Easy set up but...
Would RecommendSo I have a Roku Express( it's great) and decided to get the premiere for another TV. Only issue I'm having is when we turn the TV back on the Roku doesn't come on? I have to unplug it every freaking time to get it on? Idk if I'm doing something wrong or what?
From roku.com
No more YouTube
Would Not RecommendOnce the best streaming device is basically now a brick for me and most Roku owners because of the separation from YouTube & YouTube TV apps. A great streaming device & the world’s most popular streaming app for independent content creators should not be separated.
From roku.com
Hi Dennis, thanks for taking a moment to share your feedback with us. We wanted to let you know that at this time, YouTube is still available for all...
Garbage
Would Not RecommendI have to restart it every day before I use it because the sound cuts out every few seconds. And sometimes there are horizontal lines flickering randomly on the TV screen after restarting the device requiring another restart. Also, the remote is IR which does not work as well as my old Roku which used RF.
From roku.com
Great For Second TV
Would RecommendI have Roku in my living room and wanted to have Roku in my bedroom. I have a Samsung TV in the bedroom and I just don't care for the user interface. This was a simple and inexpensive way for me to have Roku in my bedroom as well.
From roku.com
Bland
Would Not RecommendThis device doesn't have YouTubetv. Which is arguably one of the largest streaming services. Do better roku. Guess I'll be sending mine back.
From roku.com
Hello! At this time, users who already have the YouTube TV can continue to use it as normal, but new users are not able to download the channel. Howe...
Insufficient power message with stock power brick
Would Not RecommendHe frequently gives insufficient power messages and overheats.
From roku.com
Hi there, thanks for reaching out! It's possible that there may be an issue with either the cable or the adapter. You can try using an alternate cable...
Roku over any other stream device...
Would RecommendHello all... Let start with I personally never have had an issue with an Roku device... I currently have at least 1 of every model device Rpku had ever made starting with Roku1... Setup is super easy and quality is great, including 4K movies... I see some reviews of 1or2 stars and can only think "operator malfunction" ...let's face it...some people may don't understand some technology... And others don't understand the term "free movies & tv"... Roku devices are the most solid of all the strea...
From roku.com
Had one for a while got another one about a month ago it was working great then about two weeks ago they both stop connecting to the WiFi the other 3 TVs that has Roku built in is working
From roku.com
Hi Belinda, help has arrived! This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wire...
No 5GHz in 2021?
Would Not RecommendWatching a movie the other night the stream quit working multiple times to where we finally gave up. Looking into it this device doesn’t connect to 5GHz. The 2.4GHz WiFi band has interferences from all kinds of devices. Why would you make a 4K streaming device that doesn’t connect to the 5GHz band WiFi when its been out for over 10 years. Needless to say I’ll be replacing it with a different brand that actually works with 5GHz so you can actually watch 4K video without buffering issues.
From roku.com
Hi there, thanks so much for your feedback! We proudly offer a variety of streaming devices designed to meet the needs of our customers - the Roku Pre...
Not Impressed
Would Not RecommendI bought this today & was excited to start watching my channels I like. WRONG!! most of the channels I want require a monthly subscription. I will be returning it to the store & buying a streaming device that has the channels I want
From roku.com
Hi Bernie, while some channels must be purchased or require a paid subscription, many others allow you to watch movies and TV shows for free! You can ...
I bought Two of the Premieres, started out good but after a while they started loosing signal, (excellent signa)l, tried to get a range extender like ROKU suggested, but every time I put the serial number in it says its no good bad number, what a hassle.
From roku.com
Hi Allen, help has arrived! This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wirele...
Waste of money in 2021
Bought this to get off of our LG Smart TV with the integrated WebOS because this advertised support for 4K streaming. Works about 50% of the time, the rest of the time, it has a lot off trouble loading 4k videos on Netflix, amazon prime and sling that the LG Smart TV had no trouble with it at all. The lack of a 5ghz wireless connection and only wireless B/G/N support is ancient in terms of wireless technology by at least a decade. Even with 500/100 internet, this thing can still only manage abou...
From roku.com
Hi there, thanks so much for sharing your feedback with us. We offer a variety of streaming devices designed to meet the needs of our customers - the ...
Simple but flawed
Would RecommendI bought this back in November. I liked the fact that it’s a cheaper Roku option that comes with all the apps still. My two biggest complaints are 1) the Roku will randomly disconnect from my internet and 2) the remote kills the batteries about every 1-2 weeks. I have a Roku TV, and I’ve never had problems like this before with my TV. The device will randomly disconnect from my internet, and I have to turn it off, wait, and turn it back on again. Or reboot my whole WiFi. Also, the batteries ...
From roku.com
Hi there, help has arrived! This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wirele...
Overheating
Would Not RecommendI had this streaming player about a year or two and it has constant over heating issues . I repeat the steps of unplugging at least 10 mins but still over heats? I am disappointed as I switched from the fire stick to Roku after hearing such great things and cutting the cord. If roku doesnt improve it will loose valuable customers so improved.
From roku.com
ello, thanks for your feedback. To resolve your error message, we invite you to visit: go.roku.com/tempcheck. You may want to try finding a cooler l...
won't connect to 5g wireless
Would Not Recommendvery disappointed in the product. it connects to the 2g wireless but not 5g
From roku.com
Hi Kevin! We offer a variety of streaming devices designed to meet the needs of our customers—the Roku Premiere is a streaming player that connects to...

Hello there! Thank you for sharing your thoughts with us. We are keen to provide assistance and gain further insight into this matter. In the meantime...