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Silver Sliding Patio Door Mortise lock

Ratings & Reviews for Prime-Line Silver Sliding Patio Door Mortise lock

4.2
188
Review
 4.2 out of 5
188 Reviews


86% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The sliding glass door mortise lock is generally a reliable and functional product, with customers reporting it is easy to install and effectively secures the door. However, some users experienced quality and durability issues, with the lock breaking or failing within a short time. While most found it a convenient and affordable replacement, a few had difficulty getting it to fit their specific door, requiring additional modifications. Overall, the lock appears to be a serviceable option, but customers should carefully measure their door and consider potential fit issues before purchasing.

Customer review summary generated by AI, including incentivized reviews.
188 Customer Reviews

Door lock

Would Recommend

Ours broke and I was worried I needed to call a locksmith. I tried to do this myself and it was a breeze. S

December 4, 2017
Verified PurchaserVerified Pro
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Seems to be a great product it fit perfect

Would Recommend

Fit in place just like the original part Seemed to be exactly like the original part

November 17, 2017
Verified Purchaser
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Poorly built

Like the other reviews of folks who use their door & lock often... ours breaks often also. No stars for the product quality 2 stars cuz Lowe's carries it & it fits.

September 28, 2017
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Works like a champ

Would Recommend

Item was available in store. Easy to install. Works great!

August 21, 2017
Verified Purchaser
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Good replacement Lock

Would Recommend

It works as advertised. But, the only problem that I had with it, is that the latch throw is a tad shorter than the orginal and forced me to adjust that catch on the door jam. Otherwise, works pretty well.

July 6, 2017
Verified Purchaser
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Perfect fit and easy to replace

Would Recommend

Took 5 minutes and works perfectly. So glad I didn't call a locksmith.

January 20, 2017
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Loose screws

Would Recommend

Be careful that the two mounting screws included aren't left inside the mechanism. I used the ones from the old mortise lock that failed after 17 years so I didn't need these. But I was having trouble with the replacement until I realized that there were two screws that had fallen into the mechanism. I was able to get them out and everything is working great.

June 6, 2016
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sliding glass door mortise lock

Would Recommend

I was not sure if this lock would fit my door but by talking on-line with a Lowes representative, I thought this might work. It fits to a tee and I am grateful for the assistance of the on-line representative. Product arrived quickly.

March 17, 2016
Verified Purchaser
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Be prepared to replace this item approx every 6 mo

Would Not Recommend

This is the third one I have replaced in the last year and a half and it is all because of a small spring that breaks after approximately every 6 months.This sliding door is used several times a day and it is locked again after each use. it generally works just fine but then it breaks. I would like to find out if this happens to others that purchase this product and is there a recall from the manufacturer or is there a warranty that would replace it or better yet rebuild or redesign it to functi...

March 11, 2016
Verified Purchaser
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Mortise lock

Would Recommend

Bought this mortise door lock as a replacement for one that failed after 30 years of use. I took the old one in to make sure I purchased the right replacement as there are 45 and 90 degree models. Easy install and works well. I hope it lasts 30 years also.

January 1, 2016
Verified Purchaser
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Would Recommend

Easy to replace. Found "how to on google". Seems to secure the door tighter then the original lock.

October 30, 2015
Verified Purchaser
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Simple to replace - Watch Attached Video

Would Recommend

The DIY replacement process was pretty easy. The biggest problem was finding the right replacement part. The video helped do that. Make sure you follow the suggestion in the video to use a pencil to prevent the latch from falling inside your sliding door frame. Good Luck http://www.primeline.net/home4.wcs?nMenuid=470&cProd=E&cSProd=005&cItem=E+2014

October 25, 2015
Verified Purchaser
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So far so good

Would Recommend

It's only been in a week or so, but it functions just like the lock it replaced. Easy to install, fit my existing handle and door, hopefully this one will last another 10 years or so. It's a pretty basic sliding glass door lock, nothing too special about it.

February 2, 2015
Verified Purchaser
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Mortise Lock

Would Recommend

Our latch broke and we needed one right away, went online and foundit, picked it up in store it's fixed now.

November 11, 2014
Verified Purchaser
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missing flat and split washers. no lever supplied.

Would Not Recommend

Continues to have to be held in by r or l thumb while turning downward hoping latch doesn' t fall into open position (LOCKED) position while closing sliding door.

October 24, 2014
Verified Purchaser
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Response from Gate House Team

Sorry to hear you had trouble with this mortise lock... you may have received a defective one as these are spring-loaded latches which would prevent ...

Gate House TeamOctober 31, 2014

PrimeLine-Gatehouse

Not made to last

Would Not Recommend

Unfortunately, this product is the only replacement device we can find for our sliding door. This is at least the 4 one we have purchased (of this same product) in less than 4 years. The original latch that came with the door lasted over ten years. Obviously quality is a thing of the past for this particular product.

September 17, 2013
Verified Purchaser
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