
Ratings & Reviews for Master Forge BG179A 47.49-in W x 28.46-in D x 48.03-in H Outdoor Kitchen Gas Grill with 5 Burners
Ratings may include incentivized customer reviews.
What Customers Are Saying
The grill has significant quality and durability issues, with many customers reporting that the components started rusting and deteriorating within a year or two of use, despite proper maintenance. The stainless steel components were described as being of poor quality. While some customers were initially satisfied with the grill's performance and features, the overwhelming sentiment is that this grill is of poor quality and does not hold up well over time, leading many to advise against purchasing it.
Customer review summary generated by AI, including incentivized reviews.Broken rotisserie burner
Would RecommendFor the price I expected all parts to function. The rotisserie does not.
Verified Purchaser
AWFUL
Do not under any circumstances buy this outdoor kitchen from Lowe's. I bought the extended warranty and still could not get any help to replace or repair this piece of junk. Rust, pitted stainless and refrigerator stopped working all within a year. Lowe's nor Master Forge would help me! EVEN WITH AN EXTENDED WARRANTY THAT I PAID FOR! I do not know who to call in order to resolve this issue. Maybe I should call the Attorney General. If I could rate it as NO STAR, I would.
worst grill ever!!!!!!
Would Not RecommendPure junk, don’t even bother buying this unit. 8 months and it is completly rotten, rusted and useless.
Dear Jmejia: We are sorry that you have had problems with your grill but your unit is under warranty and any defective components can be replaced und...

Bad quality, not reliable, no durable,not worth it
Would Not RecommendI purchased this unit because seems to be the best deal when combined with the refrigerator and the side burner and the sink unit. 8 months after the purchase I really regret it. It is all rusted, lights are broken, burners are totally rusted and not evenly distributing the heat. I keep it outdoor under a pergola roof and maintain it clean most of the time. When you call Master Forge, the always have an excuse to avoid replacing the parts and they will give you a hard time. Flame Tamers would la...
Dear Kingaldo: We are sorry to hear of your grill issues but your unit is still under warranty and replacement parts will be sent at no charge. You c...

Don't waste your money
Would Not RecommendAfter 1 1/2 years of use, being covered when not in use and under a covered patio. The grill is practically I unuseable because the “metal” heating parts have disintegrated! $3000 for all 3 pieces! The sink piece is rusting, all the wheels failed after 2 years. What a waste of money! Ignore all the folks who just purchased with 5 stars and save your $s. I loved mine too at first!
Horrible grill
Would Not RecommendAfter 3 years of use, being covered when not in use and under a covered patio. The grill is practically I unuseable because the “metal” heating parts have disintegrated! $3000 for all 3 pieces! The sink piece is rusting, all the wheels failed after 2 years. What a waste of money! Ignore all the folks who just purchased with 5 stars and save your $s. I loved mine too at first!
Dear Cc: We are sorry to hear about your grill issues. You can contact our customer service team at 1-800-242-6887 (8 am-8 pm M-F EST) for replacemen...

Okay for the price
Would Not Recommend201710 have had it for 3 yrs, replaced covers twice. faded after exposure few months in the sun. Ripped after half year. I am now also replacing the grill racks as the rods are coming apart. I use the grill once every 2 months at most. The racks are lower grade stainless steel. Definitely okay for the price, but not high quality.
Here’s what’s left of it.
Would Not RecommendI bought this with the matching flat top, sink burner piece 9/25/2012. It was okay as many of the other reviews said until about three years into ownership then it failed and failed miserably. The burners rusted. And after conversion to natural gas it really caused it to decline in function. Don’t waste the money.
Hello Doc. Sorry to hear of your burner failure. The burners on your grill are warranted for 10 years so please contact our customer service at 1-800...

Grates
Has anyone found master forge replacement grills? Or another brand that fits?
Please contact our customer service team at 1-800-963-0211 (M-F 8-8 EST) as they have an inventory of replacement grates that they will send out a se...

No Support
Would Not RecommendI purchase the entire set (grill, bar and fridge) in 2012. Its looks great but does not last or perform well. I had to replace all the grates and burners 2 years after purchasing. You can not order OEM parts and has not worked right since. Very little (no) support from Lowes. They offered to replace the burners and grates under warranty this year (2017) but that was 3 months ago and I still have not recieved. It has spoiled many family gatherings. I am going to my local hardware store to purchas...
Please contact our customer service team at 1-800-963-0211(M-F 8-8pm EST). They carry an inventory of replacement parts and can you you a set of burn...

Looks great
Would RecommendI was worried about purchasing this item as it has mixed reviews. We do have it under a roofed pergola but it looks good and cooks great. So far so good.
Verified Purchaser
Why is lowes not doing anything about this..
Would Not RecommendJust like other disappointed owners, I have this price for 2 years and all is rusting and desirigrating, but more importantly, there are no parts available!! It is truly disappointing!!
Have you contacted our customer service team at 1-800963-0211 as they carry many replacement parts? Proper maintenance of a grill will extend the lif...

Leave it
Would Not RecommendWe purchased this grill thinking it looked nice we could add on and avoid a built in situation. We should have stuck to our original plans - this grill has rusted terribly - the grates are falling through less than a year after purchase, inside and bottom have also rusted.
Please contact our customer service team at 1-800-963-0211 and they can send you out replacement grates at no charge. We have changed our grate const...

Poor customer service from Master Forge
Purchased a similar model after 1 1/2 years the plate below the burners has holes. Called customer service to order a replacement, guy was rude and not remotely interested in his job. Advised the entire grill box would need to be replaced as they do not sell the tray itself for $239. When I expressed my concern regarding the poor craftsmanship of this expensive grill, I was advised to consider buying another grill. I keep this grill covered so there has been no rain damage, just poor work at a h...
We are sorry about your bad experience with our customer service team. All incoming calls are recorded and kept on file. If would please contact them...

Replacement parts Difficult
Would Not RecommendHad the grill about 2 years and already 2 burners are out, and the other 2 are wearing down. Lowes does not sell the parts and I could not find them online, however I did call the 800 # and they are sending me 2 free burners as long as I purchased it within 5 years, as it has a 5 year warranty. For the cost paid I would think a burner should last 5 years.
Buyer Beware!
Would Not RecommendI bought the complete kitchen Nov of 2015 as incentive for my husband to build a new deck in 2016. He started the deck in the Fall of 2016 and completed our extravagant three tiered deck May 2, 2017. Our outdoor kitchen remained housed in original packaging in garage until this date. Within 6 weeks the shiny BBQ lid finish was deteriorating to a dull finish with water lines that cannot be removed. I have been trying to buy a Master Forge Rotisserie for this BBQ but Lowes is unable to help me and...
Have you checked with our customer service team for replacement parts as they carry a complete inventory. You can reach them at 1-800-963-0211. For t...

Short Life
Would Not RecommendI bought the previous iteration of this set 6 years ago. Two fridge units, the sink unit and the grill. They are all in a covered pavilion. The fridges gave out at the 6 month mark when the warranty expired. Tossed those and put a couple $60 units from Target in the frame. They are still working. However, the frames that hold of all these units up are corroding away even though they are in a covered area on concrete. The interior of the grill and base where the propane bottle sits is now ...
It sounds like your system may have had the ventilation areas cut off. If these vents are blocked or if the units do not have the minimum 24" of clea...

Terrible quality- literally falling apart
Would Not RecommendI do NOT recommend this product!!! The whole thing is rusting out! The bottom and the drawers are full of rust! This was covered every winter! The granite trim peices are literally falling apart- F.Y.I.- the granite isn't the thickness it appears- there is a second peice of granite on the edges glue underneath to make it look like the granite is thicker. The burners were replaced once (after 2 seasons) and now a year later, 2 won't light. I contacted customer service who said they would relay th...
We are sorry to hear of the issues that you have had with your grill. Our customer service team does carry replacement parts and you can reach them a...

3 Years and very unhappy - this is junk
Would Not RecommendOver priced and cannot find ANY parts like the heat tents that are so rusted they should not be used. Other parts have stopped working after 1 - 2 years but they are fluff. You do not need knobs that light up or lights in the grill. Grilling with rusty parts is not healthy as your food does get the rust in it. I so hate this grill and ticked off I spent so much money. On top of that Lowes delivered with 2 employees who could not bring it to my back patio without ruining the wheels and then place...
Customer service can be reached at 1-800-963-0211 has an inventory of replacement parts including replacement casters, heat tents, cooking grates, bu...

Grill
Would Not RecommendI purchased last year and already the black paint is now a gray from the sun and the rotissiere still does not work after calling both Master Forge and Lowes. Very frustrating for the money this has cost. The covers for all 3 pieces look horrible and did not make it through our winter in NY. The warranty is only 1 year.
While the grill has a UV resistant powder coat applied if the unit is in heavy sunlight fading can occur. If the rotisserie burner will not light the...

Bruce, sorry about your issues. The customer service team at 1-800-963-0211 should be able to help you. Their hours are 8am-8pm M-F EST.
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