Ratings may include incentivized customer reviews.
What Customers Are Saying
This gas cooktop offers powerful performance and functional features, including a strong center burner and the ability to simmer at low temperatures. Many users find it easy to use and well-suited to their kitchen. However, a significant number of customers have reported issues with gas leaks, faulty ignition, and poor durability of some components. The manufacturer's customer service has also been criticized for not adequately addressing these problems. Potential buyers should carefully consider the balance of positive and negative feedback before making a purchase decision.
Customer review summary generated by AI, including incentivized reviews.Easy: delivery, installation, and use.
Would RecommendEasy installation and use.
Verified Purchaser
It is awesome and looks great
I love it
Verified Purchaser
Poor quality
If I could rate 0 stars I would!! After 3 years only 2 out of 5 of the knobs are functional meaning I can only safely use two burners. Poor design, cheaply made! The cost of replacement knobs is so high that it is more cost efficient to buy a new range, which is what I will be doing. You can be sure it will not be an LG!!!!!
From lg.com
Great appliance
Great machine. Very heavy duty and looks great. Water boils so much faster.
From lg.com
Hi Diggity, we understand how much you’re enjoying your LG CBGJ3023D Gas Cooktop, and we appreciate you sharing your experience. It’s great hearing th...
Great range top
[This review was collected as part of a promotion.] Absolutely love it great looking and works great!!
From lg.com
Hi Santa Steve, thanks for sharing your experience. We’re glad your 30" Gas Cooktop with UltraHeat 20K BTU Burner model CBGJ3023S has been such a grea...
Do Not Buy - Gas Leak
Would Not RecommendWe purchased this product in May. Nice looking cooktop. We never used the burners on the front of the stove due to child safety precautions. Over the past three months there was a buildup of gas leaking from one of the valves in the manifold, and one day caused an explosion that blew our cabinet doors open. We contacted the gas company and one of their technicians discovered where the leak was coming from and told use to stop using it immediately. Not comfortable with using this product so we...
Verified Pro
Hi, there. Thank you for sharing your experience with the LG Cooktop (CBGJ3023S) model. We understand how concerning and dangerous a gas leak can be....

cooktop
my new cooktop was installed June 10th. I really like it....it does cook hotter than my previous one, but it was 26 yrs. old.
From lg.com
BAD QUALITY, LOOKS BAD AFTER YOU START USING IT.
Would Not RecommendI bought this cooktop a month ago Because it looks great when it's unused in the store display. But you will regret it after you start using it. It's not possible to clean the cooktop using the recommended method from LG. also tried different cooktop cleaners. nothing works and it looks bad after a month. LG Customer Care refused to replace the burner caps, head, and griddle because the stains are NOT covered under warranty.
Hi, Mike. We appreciate you leaving us a review on your LG Cooktop (CBGJ3023S) model. We understand the importance of a functional and aesthetically ...

CookTop
I've only had it for 2 weeks....so far it's been great!
From lg.com
Updated: Lighter keeps turning ON (Resolved)
Would RecommendUpdate : I contacted LG and they immediately responded with a service technician the next day itself. The connection in the electrical point was reversed and it caused the lighting. Once I fixed it as they recommended, the lighting stopped. I am changing the rating as result of it. I was also very happy with the speedy response from LG. The lighter keeps lighting very 2 secs. This is super frustrating. After the initial lighting, once you turn past “lite” to Hi or medium or low, the lighter ...
Verified Purchaser
Great cooktop!
Would RecommendGreat cooktop! Like the layout of the burners and controls. The 20,000 BTU center burner works well and the ability to turn the burners down to a very low simmer is handy. The only reason I didn't give it five stars is that there's no "burner on" indicator light. Other gas cooktops we've had featured them and it was helpful to know, at a glance, whether a burner had inadvertently been left on. That being said, just check the burners and knob positions before leaving the kitchen.
Verified Purchaser
Poor service
It’s not the product it’s the service. Item ordered on May 20. Told it would be in on May 29. On May 31 went to the store and spoke to the manager, Jerry. He said Jacob would call me Monday morning, June 3. Didn’t hear from him. Went to the store today, Tuesday, June 4 and spoke to Ni, she said she would reach out to LG to get an eta on the delivery. As of 5 pm I haven’t heard anything. Please advise before I cancel my order and installation.
Verified Purchaser
Hi, there. It seems that our product, the LG Cooktop (CBGJ3023S) model, did not meet your overall needs. We strive to provide exceptional service and...


Hey! Thanks for sharing your honest feedback with us. We get how crucial it is for your cooktop to work perfectly. We're really keen on helping you ge...