Ratings may include incentivized customer reviews.
What Customers Are Saying
This gas cooktop offers powerful performance and functional features, including a strong center burner and the ability to simmer at low temperatures. Many users find it easy to use and well-suited to their kitchen. However, a significant number of customers have reported issues with gas leaks, faulty ignition, and poor durability of some components. The manufacturer's customer service has also been criticized for not adequately addressing these problems. Potential buyers should carefully consider the balance of positive and negative feedback before making a purchase decision.
Customer review summary generated by AI, including incentivized reviews.Never received it
Would RecommendWish I knew. Never received it
Verified Purchaser
Delivery can’t be trusted
Complete mix up on your end for delivery date. I didn’t receive a call or text that my delivery date was changed to the following day. I sat around for hours waiting for the delivery! Then the delivery person kept trying to give me a gas connection that I didn’t order.
Verified Purchaser
Beautiful Style
I bought this gas stovetop and it exceeds my expectations. I really am enjoying it and the look.
From lg.com
Not as described in QA.
Per the Q&A: "A: This cooktop with front controls includes white illuminated knobs for precise temperature control. ~Tanisha" This isn't true, and I wouldn't have bought the thing if I knew it wasn't true. The knobs are also plastic.
From lg.com
Hi Glen. We understand the significance of meeting expectations and fulfilling them. Please send us a private message with your phone, model, & serial...
Great Cooktop for Big Cookers
The cooktop has been wonderful. It is a great size with 5 burners that fit all of our cooking needs with enough space for multiple items on the cooktop at once. Looks stylish and fits in with the kitchen aesthetics . The delivery was delayed multiple times due to weather and availability of drivers, but that was via RXO. RXO was helpful in rescheduling but kept delaying delivery.
From lg.com
Stylish and functional
Would RecommendStylish and functional. I love it!
Verified Purchaser
Delivery and update not happening.
Would Not RecommendI would review this item, if ever received. Purchased on December 16. Still no word on status. Cannot get update or estimated arrival at store for installation. Promised to get back, but follow through is not happening. I will be cancelling this order if there are no developments by January 7.
Verified Purchaser
Hi, there. We regret to learn that our product, the LG Gas Cooktop (CBGJ3023S) model, did not fully meet your expectations. We are committed to provi...
LG 30" gas cooktop
[This review was collected as part of a promotion.] We have had this for 2 months and are very excited about it. The larger 20,000 btu burner, heats everything quickly. Plus it is also great to have 5 burners. This LG 30" cooktop is perfect for our needs. Would recommend it to anyone.
From lg.com
Easy clean-up
[This review was collected as part of a promotion.] After two weeks, so far so good. I like the easy clean up.
From lg.com
Dissatisfied & Disappointed
The cook top very low quality and ver disappointing of the low quality burners and grills only have a month and is already discoloration and stains all over.
From lg.com
Hello. Have you tried industrial cleaners? That might get those stains out. Please reach out to us @LGUSSUPPORT. We can assist you with that. Thank yo...
Dissatisfied & Disappointed
The cook top seems low quality the burners and grill very bad quality other than that is ok. But the grill and burners I’m disappointed 😔
From lg.com
Hello. We understand the need for a quality product from start to finish. The grill and burners can be helped when cleaned with the right oven/stove t...
Have to be sure granite countertop is correct size
Would RecommendThe clean modern appearance on our kitchen island .
good look
Would RecommendIt is very fancy looking and works great as expected.
Grate too high
[This review was collected as part of a promotion.] The grate on which the pans sit while cooking is too high; therefore, it takes longer to heat a pan. I did not notice this when shopping.
From lg.com
Great Cooktop
We have been very.happy with our purchase. Cooktop was a great purchase and very happy with all of our LG appliances.
From lg.com
Very happy with my cooktop
Love our new cooktop but I need a stove guard for under the grills
From lg.com
Thank you for your 5-star review of the LG CBGJ3023S gas cooktop! We're delighted to hear that you are very happy with your new cooktop. Your satisfac...
Hi, there. Thank you for sharing your feedback on the LG Cooktop (CBGJ3023S) model. We're sorry to hear that you never received your order. We ai...