Ratings & Reviews for Generac Next Generation 24000 -Watt Dual Fuel (Liquid Propane/Natural Gas) 200-Amp Home Standby Generator Automatic Transfer Switch Included

Horrible Product, poor customer service

I bought a 24kw product 2 years ago and had it professionally installed and maintained. Also bought the extended warranty making it covered completely for 10 years. Starting with my 2 year maintenance call, it has been nothing but problems. The local company who is supposedly repairing it has no idea what is wrong and begun changing out parts with no success. I would give it less stars if possible. have over 13k in this product that does not work.

Paperweight at Best

Just purchased the 18kw cellular 15 October 2025 by a Generac dealer. Unfortunately my Propane company couldn't set the tanks until the next morning. The Generac dealer hooked up a 20lb tank to run me through the functionality of the generator. After the Propane company hooked up the tanks to the supply line to the generator, I performed a power outage to ensure there were no issues. The unit lost wifi connectivity. I attempted to reset, but it wouldn't connect. I contacted the dealer/install...

kw rating based on lp not natural gas

just bought,happy with purchase to soon to rate item performance

Guardian 24kw duel fuel generator

We have not installed yet. Came with a 200amp transfer switch. Wish we could have had a choice of transfer switch size. We needed a 150 amp. Delivery was super quick.

worst installation in my life!

Ordered and paid in July after getting a proposal from Lowe's. initial install attempted in November 4 months later! Could not finish because power shutoff not scheduled! Plumbing work not done until December! in January they came back to finish install and powered was off so it could be finished. But no inspection was ordered! I had to ask why and was told someone else does that. Now ii am waiting for county inspection and start up person to come. only go to Lowe's if you are will to wait 7 to...

Generac 24kw generator

So far so good, order placed and delivery came as promised. Unit to be installed by my electrician and gas supplied by my gas company. So far a great experience

Dead on Arrival

Doesnt work

Just get one it’s awesome for your sense security

Excellent help and delivery of the product

generac

I ordered the wrong size and the shipping company returned it. I called Lowes and they verified it was returned. I chatted with someone on the app 10 days later and they could not find where it was returned. I offered to forward the email from the shipping company and they declined. Now, almost 2 weeks later, still nothing. If you have to return this item, beware. Evidently it's returned but then no one can find it and you're stuck paying for an item you don't have for the next 7 years.

Great product delivered fast

Nothing

Generator parts failure

We have this generator, bought from Lowe’s and installed 1.5 years ago- only 11 hours total run time and it failed 3 hours into a natural disaster. Licensed repair guy said many of these units have had faulty brushes and he’s seeing tons of failures. Genuinely feel like there was no point in making this investment now since we cannot depend on it.

Not going to recommend Generac

We purchased our 24kW Generac back in '21. It was delivered to the house a week after we purchased. Got it installed, and things were ok for almost 3 years. Going into this year, there was maybe 45 hours of run time total on the generator. Oil was changed out each year. Almost 2 months ago I called to have someone come service it. The next day, a strong storm came through and knocked our power out for around 18 hours. About 12 hours into the outage, the generator shutdown due to a 1902, low outp...

the delivery scheduling was horrible

The product is fine