Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has received mixed reviews. Some customers found it functional and easy to use, but the majority reported significant issues. Key problems include poor construction, difficulty installing and adjusting the bracket, unclear instructions, and missing or damaged components. Many users found the bracket unstable and unable to properly support the weight of the air conditioner, leading to safety concerns. Overall, the quality and execution of this product appear to be poor based on customer feedback.
Customer review summary generated by AI, including incentivized reviews.Impossible to close
The product looks simple but we could not close the bracket enough unless we had pliers and hammer
From 13.25 W x 10.5-in H Window Air Conditioners Support Bracket Verified Purchaser
Poorly Designed if truly “Universal”
Would Not RecommendSeems like it will fit any window Fits in window and is simple enough to level thanks to the built in bubble measure. Biggest problems - pieces/bolts don’t easily fit into knot hrs of steel -no real support for the ac besides a single thin beam and your window to keep it from slipping. -Attempted to place ac onto it and the brace kept falling apart popping off because of the cheap plastic pin that connects the beams like a T. Returned it after getting tired of it falling apart while mounting t...
waste
Would Not Recommendterrible product. need a completely flat bottom AC in order to use this and even then, seems flimsy.
Design flaw
Would Not RecommendIt causes a gap in the window allowing dirt and other things to get inside. It was a poor design and poorly executed.
From 13.25 W x 10.5-in H Window Air Conditioners Support Bracket Verified Purchaser
How hard is it to write a manual that makes sense?
UX Design is about a designer/manufacturer understanding the starting point, and the desired ending point of their end-user or customer. When the actual "product" you are designing is just (2) pieces of metal and some screws (unassembled) - the User Manual should be considered a component or part of that product. The manual should be just as important as the screws holding it all together. Why? because TIME is a valuable thing, and all it would have taken are a few sentences at the beginning of...