
Ratings & Reviews for First Alert BRK Hardwired (with Battery Back-Up) Photoelectric Smoke detector
Ratings may include incentivized customer reviews.
What Customers Are Saying
The smoke detectors were generally effective at detecting smoke and considered easy to install by most customers. Many reported reliable performance with no false alarms. However, some customers experienced issues like random beeping, malfunctions, and problems with the warranty process. The mixed reviews suggest potential quality control and customer service concerns with the product.
Customer review summary generated by AI, including incentivized reviews.Installed Easily
Would RecommendThe installation was quite easy and the communication connection seems standard. I hope these don't start beeping when they expire like my former smoke alarms.
Verified Purchaser
Horrible Product
Would Not RecommendWouldn't recommend to my worst enemy. I followed their useless steps to try and stop the chirping after putting in FRESH batteries (I tried multiple different batteries just to be safe) and still it's chirping. I'm in tears from the pain, I can't get this horrible thing to stop, and their support is closed until tomorrow morning. I'm ready to rip this thing out of the wall. I am absolutely furious.
Works great, easy to install
Would RecommendVery easy to install to replace older non-functioning unit. Looks nice, low profile, doesn't beep with cooking or wood stove fumes.
Verified Purchaser
Bad GP batteries pre installed in detectors
Would RecommendIt took too long to receive my mail order so I found a Lowes store that had it in stock. Only a week later the four detectors went off so I called the fire department. Fireman found the cause of the alarm an unheard of brand GP power cell battery that was almost out of date inserted in each of the four detectors! Fireman told me always make sure a more expensive battery like energizer is put in the new detectors to avoid false alarms!
Verified Purchaser
Thank you for your feedback. We apologize for any inconvenience. We’re here to help. We would like to talk to you further to better understand your e...

5 out of 6 malfunctioned within 2 years
Would Not RecommendWithin 2 years, 5 out of the 6 detectors started making 3 chirps at random times. I called First Alert 3 separate times about the issue and was told that the chirps indicate malfunction, but unless they heard the chirps while on the phone with me they could not replace the units under warranty. I asked how it would be possible for them to hear the chirps that happen completely randomly while on the phone and they had no answer. It wasn't until I put my foot down and said it was unacceptable to h...
From BRK Hardwired (with Battery Back-Up) Photoelectric Smoke detector 6 -Pack
Thank you for your question. We apologize for the inconvenience. Thank you for the opportunity to replace your units. If you have any additional conc...

Never picked up items,but they charged my credit card anyway
Verified Purchaser
Thank you for your feedback, John. We apologize for any inconvenience. We’re here to help. We would like to talk to you further to better understand ...

Beep beep beep no more
Would RecommendPlug it in, connect the battery, and hope you never need it
Verified PurchaserVerified Pro
I never used them
Would RecommendI actually intend on returning because I thought they were the battery operated not the hard wired. I’m sure they will work great for someone that wants the wired. I hope they work great anyway.
Verified Purchaser
Location of aisle
Would RecommendThe folks were extremely helpful. Other than the initial contact on arrival gave wrong info
Verified Purchaser
very reliable
something I have been looking for for some time now
Verified Purchaser
Prod. can use same ceiling plate for easy install.
Would RecommendProduct matches OEM First Alert equipment specifications.
Verified Purchaser
Upgrade from contractor grade
Would Recommendeasy change out, large enough base to avoid painting, extra sensing
Verified Purchaser
Thank you for your feedback. We apologize for any inconvenience. We’re here to help. We would like to talk to you about the issues you are experienci...