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BRK Hardwired (with Battery Back-Up) Photoelectric Smoke detector

Ratings & Reviews for First Alert BRK Hardwired (with Battery Back-Up) Photoelectric Smoke detector

4.5
226
Review
 4.5 out of 5
226 Reviews


89% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The smoke detectors were generally effective at detecting smoke and considered easy to install by most customers. Many reported reliable performance with no false alarms. However, some customers experienced issues like random beeping, malfunctions, and problems with the warranty process. The mixed reviews suggest potential quality control and customer service concerns with the product.

Customer review summary generated by AI, including incentivized reviews.
226 Customer Reviews

Installed Easily

Would Recommend

The installation was quite easy and the communication connection seems standard. I hope these don't start beeping when they expire like my former smoke alarms.

June 5, 2023
Verified Purchaser
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Horrible Product

Would Not Recommend

Wouldn't recommend to my worst enemy. I followed their useless steps to try and stop the chirping after putting in FRESH batteries (I tried multiple different batteries just to be safe) and still it's chirping. I'm in tears from the pain, I can't get this horrible thing to stop, and their support is closed until tomorrow morning. I'm ready to rip this thing out of the wall. I am absolutely furious.

April 15, 2023
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Response from FirstAlertProductExpert

Thank you for your feedback. We apologize for any inconvenience. We’re here to help. We would like to talk to you about the issues you are experienci...

FirstAlertProductExpertApril 17, 2023

FirstAlert

Works great, easy to install

Would Recommend

Very easy to install to replace older non-functioning unit. Looks nice, low profile, doesn't beep with cooking or wood stove fumes.

April 9, 2023
Verified Purchaser
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Bad GP batteries pre installed in detectors

Would Recommend

It took too long to receive my mail order so I found a Lowes store that had it in stock. Only a week later the four detectors went off so I called the fire department. Fireman found the cause of the alarm an unheard of brand GP power cell battery that was almost out of date inserted in each of the four detectors! Fireman told me always make sure a more expensive battery like energizer is put in the new detectors to avoid false alarms!

March 7, 2023
Verified Purchaser
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Response from FirstAlertProductExpert

Thank you for your feedback. We apologize for any inconvenience. We’re here to help. We would like to talk to you further to better understand your e...

FirstAlertProductExpertMarch 10, 2023

FirstAlert

5 out of 6 malfunctioned within 2 years

Would Not Recommend

Within 2 years, 5 out of the 6 detectors started making 3 chirps at random times. I called First Alert 3 separate times about the issue and was told that the chirps indicate malfunction, but unless they heard the chirps while on the phone with me they could not replace the units under warranty. I asked how it would be possible for them to hear the chirps that happen completely randomly while on the phone and they had no answer. It wasn't until I put my foot down and said it was unacceptable to h...

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Response from FirstAlertProductExpert

Thank you for your question. We apologize for the inconvenience. Thank you for the opportunity to replace your units. If you have any additional conc...

FirstAlertProductExpertFebruary 17, 2023

FirstAlert

Would Not Recommend

Never picked up items,but they charged my credit card anyway

December 27, 2022
Verified Purchaser
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Response from FirstAlertProductExpert

Thank you for your feedback, John. We apologize for any inconvenience. We’re here to help. We would like to talk to you further to better understand ...

FirstAlertProductExpertDecember 28, 2022

FirstAlert

Beep beep beep no more

Would Recommend

Plug it in, connect the battery, and hope you never need it

December 21, 2022
Verified PurchaserVerified Pro
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I never used them

Would Recommend

I actually intend on returning because I thought they were the battery operated not the hard wired. I’m sure they will work great for someone that wants the wired. I hope they work great anyway.

December 7, 2022
Verified Purchaser
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Location of aisle

Would Recommend

The folks were extremely helpful. Other than the initial contact on arrival gave wrong info

November 10, 2022
Verified Purchaser
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very reliable

something I have been looking for for some time now

October 28, 2022
Verified Purchaser
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Prod. can use same ceiling plate for easy install.

Would Recommend

Product matches OEM First Alert equipment specifications.

October 26, 2022
Verified Purchaser
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Upgrade from contractor grade

Would Recommend

easy change out, large enough base to avoid painting, extra sensing

October 19, 2022
Verified Purchaser
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