Ratings & Reviews for Diamond Express Jamestown 33-in W x 34.5-in H x 24-in D White Partial Overlay Painted Sink Base Fully Assembled Plywood Cabinet Recessed Panel Shaker
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the cabinets' sturdy construction, smooth finish, and durable hardware when received intact, with many describing them as premium and worth the investment. However, a substantial portion report severe fulfillment failures including incorrect delivery dates, weeks without updates, backorders, and drivers refusing to unload. Many also cite ordering errors with wrong cabinet sizes, inaccurate order status tracking, and poor resolution support. Despite strong product quality, widespread delivery and service breakdowns leave many customers frustrated and unlikely to return.
Customer review summary generated by AI, including incentivized reviews.do not recommend cabinet dept or contractor
Would RecommendAfter YOU pay in full, THEY aren't as interested in you. My install was Feb 2024- April 2025. I know install mistakes happen, but the store employees were overtasked and reorders often delayed. My concerns and pics of the 1/2" caulk line on ceiling trim at final install were dismissed by all.
Thank you for notifying us about your concern. We apologize for the inconvenience you experienced with your cabinet order. You may contact us directl...
Poor customer service
Would Not RecommendItem was listed as in stock when ordered, now that they have my money, it's on backorder and nobody knows when it will arrive. Don't believe what the employees tell you.
Thank you for notifying us about your concern. We apologize for the inconvenience you experienced with your cabinet order. You may contact us directl...
As Expected
Would RecommendThe cabinet was just delivered yesterday morning. The cabinet was what we expected. Only wish the toe stop area was finished in case you didn't want to cover it. Other than that it came with 5 adjustable shelves. We found it on sale so the price was good $93.60. Other colors were 3 times as much. The delivery was pretty good. The date they give you when you check out is not accurate. However, they will call you and text you to establish a delivery date. The personnel who delivered were excel...
Thank you for taking the time to review our cabinet. We appreciate the five star rating. Thank you and have a great day!From Jamestown 36-in W x 34.5-in H x 24-in D Regatta Blue Painted Sink Base Fully Assembled Plywood Cabinet Recessed Panel Shaker Verified PurchaserVerified Pro
Thank you for notifying us about your concern. We apologize for the inconvenience you experienced with your cabinet order. Your concerns have been fo...
Not going to last
Would Not RecommendThese cabinets ding so easily. I was just getting a plate out of the cabinet and it just bumped the cabinet door and that left an indent on the door. They already got so many marks on them from the install. You can see glue at the seams inside the cabinet. I bought a few intermediate ones and they came in worse shape than the express. The white colors do match though between the different lines. I wanted the tilt out tray and was sent a kit with this base, but the top door is screwed in and the ...
Jeanine,
Thank you for your review. We are very sorry to learn that you had such a negative experience with the overall quality of the cabinetry...
Nice color but poor quality and QA
Would Not RecommendOrdered Diamond kitchen cabinets through Lowe’s and have been without a functioning kitchen for almost 2 months. Poor QA led to delivery of manufacturing flaws like chipping paint/glue issues that delayed installation by 3-4 weeks. Particle board quality.
BrianM,
Thank you for your review. We are very sorry to learn that you had such a negative experience with the overall quality of the cabinetry....
well made
Would Recommendgreat quality
From Jamestown 30-in W x 24-in H x 12-in D White Painted Wall Fully Assembled Plywood Cabinet Recessed Panel Shaker Verified Purchaser
MPF GM,
It is so nice to hear from our satisfied customers. We hope that you enjoy your new cabinets for years to come. Thank you for the great ...
nicely made
Would Recommendgreat quality
From Jamestown 30-in W x 34.5-in H x 24-in D White Painted Drawer Base Fully Assembled Plywood Cabinet Recessed Panel Shaker Verified Purchaser
MPF GM,
Thank you for taking the time to write this review. We appreciate your comments and the five star rating. Thank you and have a great da...
they bring me the wrong side cabinet when I called lowes she did the return but she never apologize for the inconvenience and don't help buy the cabinet again
From Jamestown 24-in W x 30-in H x 24-in D White Painted Diagonal Corner Wall Fully Assembled Plywood Cabinet Cut for Glass Shaker
Edwin Henrriquez,
Thanks for taking the time to leave a review. We apologize for your experience with your cabinet purchase. We will share wit...
Ronald,
Thanks for taking the time to leave a review. The toe kick platform is shipped loose, so the cabinet can be stood up in the room. It w...
Jaci,
Thank you for taking the time to write this review. We appreciate your comments and the five star rating. Thank you and have a great day!...
missing parts
Would Not Recommendno shelve holder prongs
Thanks for taking the time to leave a review. We apologize the shelf clips are missing. Please contact our team at consumercaremb@masterbrand.c...
Not Great Enough to Make Up for the Shipping
Would RecommendThe cabinet itself, once it finally got here, was sturdy and I enjoy the soft close doors. HOWEVER The process of getting it here was NOT worth the purchase. If they didn't keep stringing me along, there were at least two times I almost cancelled the order entirely. Just be aware when ordering, the third-party delivery service they use doesn't use tracking numbers, and can't even tell Lowes customer service when they will arrive. I was originally told they would arrive 3 weeks after placing m...
From Jamestown 30-in W x 90-in H x 24-in D White Painted Pantry Fully Assembled Plywood Cabinet Recessed Panel Shaker
DallasMom, Thank you for your feedback. We apologize for the delay with the delivery. This isn't the kind of experience we want our customers to ...
Not right size
Would RecommendNot the right measurement they mesure it corner to corner not the front face plate
From Jamestown 36-in W x 34.5-in H x 24-in D White Painted Blind Corner Base Fully Assembled Plywood Cabinet Recessed Panel Shaker Verified Purchaser
Thanks for taking the time to leave a review. We apologize for the confusion with this cabinet. The 36" measurement is the distance from the co...
Great cabinet
Would RecommendSeems like it will hold a good amout really heavy duty great product for the price
From Jamestown 30-in W x 30-in H x 12-in D White Painted Wall Fully Assembled Plywood Cabinet Recessed Panel Shaker Verified Purchaser
Bberryman,
Thank you for taking the time to write this review. We appreciate your comments and the five star rating. Thank you and have a great...
Great cabinets
Would RecommendI love how they are made really heavy duty seems like they will last along time.
Bberryman,
Thank you for taking the time to review our cabinet. We appreciate the five star rating. Thank you and have a great day! ~ Sherri
Defective cabinet/ cabinets
Would Not RecommendThis is the second cabinet we had to order because the first one was badly defective. The rest of cabinets lack described quality as well but were usable and we did not want to prolong works on our kitchen longer than necessary. It caused us to push all of our remodelling and instalation plans back for more than two weeks including installation of our new flooring. I hope the replacement cabinet will be of expected or as described in catalogue quality and we can use it to finish the project.
Betty,
Thank you for your review. We are very sorry to learn that you had such a negative experience with the overall quality of the cabinetry. ...
Thank you for your review. We are very sorry to learn that you had such a negative experience with the condition that you received your cabinetry. Pl...