Real Flame 47.5-in W Chestnut Oak Free standing Fan-forced Flat Wall Electric Fireplace with Remote Control Included

I just don't think it's right

I didn't receive all of my order, it was to be mantal and heater all I got was heater, They said that I would receive the whole order on the 19th and now it's the 26th. I'm not happy. It's not my fault.

Warms my Heart

Love this Fireplace. Not only is it beautiful but it's efficient.

Worst product and service ever

Receive this fireplace as a gift from my wife in November and it only worked through the month of March. Attempted to return it to Lowe’s and they claimed we had to go through the manufacturer. It took nine months and over 12 documented phone calls with the manufacturer For us to finally get a replacement part that did not work. Lowe’s completely does not take responsibility in any way shape or form and I I would not suggest purchasing this at all. In the past, we have been Lowe’s customers for ...

Heater has only had a test but so far so good.

The mantle was splintered in 2 places, but customer service for RealFlame shipped replacement immediately. Easy assembly very nice for Apt size.

Nice Electric Fireplace

I was a little intimidated when the shippers delivered two large (heavy) boxes containing the fireplace. But the assembly went really smooth. Hats off to Real Flame for the easy to follow instructions and well marked parts. Once assembled, the fireplace really looks great, and so far it works to my satisfaction. This fireplace replaces an old gas insert fireplace and I am much happier with this electric fireplace.

A waste of time

I contacted Lowes five days after I received my fireplace for a price reduction when it went on sale for $200.00 less, I spent a long time online chat over two days only to find out they don't honor it unless it was the exact date you purchased it, so I will return it. It's really daft because they lost a $700.00 sale over a $200.00 reduction and now they need to process a return. The worst part was ALL the time I spent on chat waiting to be connected, providing giving ALL my info. then getting ...

TERRIBLE FIT AND FINISH

CALLED MANUIFACTURER ABOUT POOR FIT AND FINISH, CUSTOMER SERVICE NOT VERY HELPFUL MANUAL SAYS NOT TO RETURN PRODUCT TO STORE BUT TO CALL MANUFACTURER. THATS A JOKE

Nice fireplace

Great faux fireplace! Very easy set up, looks nice. Decent heat output. I wouldn’t get it as a main heater source, but it’s a nice perk.