Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

20.5-cu ft Standard-Depth 33-in Wide Top-Freezer Refrigerator ( White )

Ratings & Reviews for Whirlpool 20.5-cu ft Standard-Depth 33-in Wide Top-Freezer Refrigerator ( White )

4.2
16525
Review
 4.2 out of 5
16525 Reviews


82% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This refrigerator has received mixed reviews. Many customers are satisfied with its performance, describing it as spacious and efficient. However, some have experienced issues such as problems with the freezer, loud noise, and quality concerns. While the majority of reviews are positive, the negative experiences suggest potential reliability issues with this model.

Customer review summary generated by AI, including incentivized reviews.
16525 Customer Reviews

Refrigerator

I have condensation on the inside of my refrigerator I called whirlpool for a service guy to come out and was told there are no service techs in my area. I then tried to email them and that went nowhere either. I can not say it is a good product with good service but what I can say from my experience their help with their product and their warranty you would be better off finding a different item from a different company, because as it stands I would have to say their product is. Not reliable.

September 2, 2026

From whirlpool.com

Response from Consumer Care

We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool...

Consumer CareSeptember 3, 2026

Might want to skip

Would Not Recommend

SHelves are one piece, NOT split for easy adjustment. Fridge 2 yrs & 4 weeks and appears not really "frost free" have mini icecyles hanging from entryway door frome. Crap already.

Was this Review Helpful ?
Response from WhirlpoolTeam

We sincerely apologize for the disappointment you are experiencing with your Whirlpool refrigerator's shelf design and the frost accumulation iss...

WhirlpoolTeamSeptember 2, 2026

WhirlpoolBrand

Couples Perfection

Would Recommend

[This review was collected as part of a promotion.] This model is perfect for myself and my Husband. Th price was just right too.

August 23, 2026

From whirlpool.com

Love My Fridge!

[This review was collected as part of a promotion.] Love my new "fridge". So spacious! Keeps frozen foods/ice cream at a perfect consistency. Refrigerated items keep their freshness and fresh texture. AND, my milk stays REALLY cold, just like I like it!

August 22, 2026

From whirlpool.com

Do not purchase appliances from Lowes

Would Not Recommend

We purchased this product two years ago and it’s broken twice already. We paid extra for protection plus for 3 years and they’ve been useless. Protection plan is 3rd party and completely AI and/or strictly online. The first time it broke was 5 months ago and it took two weeks to have a repair person come look at it and another two and half weeks to have the compressor replaced. The fridge started losing temp two weeks ago, I filed a claim and again it took over two weeks for the repair company t...

August 20, 2026
Was this Review Helpful ?
Response from WhirlpoolTeam

Thank you for submitting your review. We sincerely regret any concerns you are experiencing with your appliance.

Please be advised that th...

WhirlpoolTeamAugust 25, 2026

WhirlpoolBrand

Noisy and cheaply made and bad customer service.

Would Not Recommend

This refrigerator sounds like a moose during mating season. The glass shelves are loose fitting and the crisper drawers have no seals. Space is extremely limited. There is no light in the freezer. Mine arrived with a dent from being dropped and no vent cover at the base. I was told it would be replaced, but I never heard from them again. This was a huge waste of hard-earned money.

August 20, 2026
Verified Purchaser
Was this Review Helpful ?
Response from WhirlpoolTeam

We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help trouble...

WhirlpoolTeamAugust 20, 2026

WhirlpoolBrand

Very Cold

Would Recommend

[This review was collected as part of a promotion.] It's just right to replace our garage fridge. We have to watch it because it tends to get too cold.

August 20, 2026

From whirlpool.com

For a certain person.

I have left a negative review from MY purchase. They had advertised my older model which was also bigger. My review you will see with photos. The only time I'd recommend is for a single person. Someone who doesn't need a full fridge. It's just not the one. Also make sure it's not dented.

August 4, 2026

From whirlpool.com

NO WARRANTY!

Would Not Recommend

[This review was collected as part of a promotion.] Humidity, coldness - Refrigerator DOES NOT WORK! I have tried scheduling a service for a month and a half now! I have called over 10 times, "scheduled" over 4 times and NOTHING! 'warranty' - yes, if you cold get someone to come service it!

August 3, 2026

From whirlpool.com

Response from Consumer Care

We sincerely appreciate you sharing your feedback with us. We genuinely value your time and truly regret the frustration and inconvenience you have ex...

Consumer CareAugust 5, 2026

Freezer

[This review was collected as part of a promotion.] There is no light in the freezer to see your food.

August 3, 2026

From whirlpool.com

Good basic fridge

Would Recommend

[This review was collected as part of a promotion.] Good basic fridge. Adjustable shelves are a plus. Just wish they hadn’t stuck the Whirlpool logo in the middle of the freezer door. A decorative cover would have been nice on the bottom like the one my old Whirlpool had.

August 3, 2026

From whirlpool.com

Would Recommend

[This review was collected as part of a promotion.]

August 3, 2026

From whirlpool.com

Best Purchase EVER!!!

Would Recommend

[This review was collected as part of a promotion.] I am thrilled with my refrigerator purchase. It has ample space and many helpful compartments and shelves. I recommend it highly.

August 2, 2026

From whirlpool.com

Bad ice maker

Would Not Recommend

[This review was collected as part of a promotion.] The refrigerator works well and the interior is well thought out and allows for flexibility and better storage. The ice maker on the other hand is a piece of junk. The manual says to make sure the refrigerator is level and the ice maker itself is level. The ice cube tray overflows and I have to shut it off and break up the iceberg with a hammer. If not for that I would give this unit 5 stars.

August 2, 2026

From whirlpool.com

Very happy with purchase

Would Recommend

[This review was collected as part of a promotion.] Lots of space, good cooling in both compartments, relatively quiet, nice finish. Very pleased so far!

August 2, 2026

From whirlpool.com

Would Recommend

[This review was collected as part of a promotion.]

August 2, 2026

From whirlpool.com

Love the glass shelves and in-door storage!

Would Recommend

[This review was collected as part of a promotion.] I bought this to replace a similarly configured Maytag fridge that lasted 12 years. It has several new or upgraded features. The glass shelves, sliding meat drawer and clear in-door shelves are great. It also has a much better air flow system that provides even temperatures throughout. Very pleased.

August 2, 2026

From whirlpool.com

New garage fridge

Would Recommend

[This review was collected as part of a promotion.] Features and performance good so far. Sufficient capacity for plenty of storage. Ice maker quick and reliable. No issues thus far. Have had for 2 + mos. No complaints.

August 2, 2026

From whirlpool.com

[This review was collected as part of a promotion.]

July 26, 2026

From whirlpool.com

Happy with Our Purchase

Would Recommend

[This review was collected as part of a promotion.] The shelving is flexible in layout and offers good visibility of food storage. Temperature control, however still remains a bit of a mystery. Often food at the bottom is frozen. Humidity control is good even on humid days. The refrigerator's capacity is better than our old one, and good for our needs. Accessibility is what I would expect, certainly better than some we have owner in the past. Overall, we are happy with our purchase and would bu...

July 26, 2026

From whirlpool.com