Ratings & Reviews for Trex Transcend 1-in x 6-in x 20-ft Havana Gold Grooved/Solid Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Trex composite decking is praised for its attractive appearance and ease of installation. Customers highlight the hidden fasteners as a desirable feature that creates a polished finish. However, some have experienced issues with inconsistent board widths, damaged boards upon delivery, and delays in receiving replacement parts. While the product is considered high-quality, customers should be aware of potential quality control and delivery problems, as well as the significant investment required.
Customer review summary generated by AI, including incentivized reviews.Check your boards, do not believe date estimate
There were numerous notches in the delivered product. Additionally, lowes kept pushing the delivery date back with zero explanation. This had set back the project delivery date significantly.
From Transcend 1-in x 6-in x 20-ft Spiced Rum Square_SLASH_Solid Composite Deck Board Verified Purchaser
Hello,
I see your concerns with the condition of the boards and the delivery delays. That experience would certainly impact your project timelin...
Thank you so much for the kind review, Happy Holidays! - Cami, Customer Care Team.
Hello James and thank you for your fantastic 5-star review! We are incredibly grateful that you took the time to share your feedback with Trex. Than...
Great service
Would RecommendEasygoing
From Transcend 1-in x 6-in x 12-ft Lava Rock Grooved_SLASH_Solid Composite Deck Board Verified Purchaser
Hello Bill and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your b...
Wrong Trex Board Shipped
Would RecommendOrdered a 16' Trex Tiki Torch board, but the wrong color was shipped with the rest of my order. Somehow received a 16' Trex Lava Rock board, vice what was actually ordered. Not sure how this happens.
From Transcend 1-in x 6-in x 16-ft Tiki Torch Grooved_SLASH_Solid Composite Deck Board
Hello Kevan. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have face...
Hello, and thank you for sharing your experience with us. At Trex, we strive for 100% customer satisfaction, and we are happy we did just that. We ho...
We're so sorry to hear the experience you've had! Please reach out to us at 1-800-289-8739 so that we may further assist. -Trex Customer Care...
good stuff
Would RecommendFrom Transcend 1-in x 6-in x 12-ft Spiced Rum Grooved_SLASH_Solid Composite Deck Board Verified Purchaser
Hello, We can’t thank you enough for your kind, 5-star review!
Hello Moore, sorry to hear that. If you would like to discuss the situation further, please give us a call at 1.800.289.8739. Thank you, - Trex Custo...
Tiki Torch bringing the quality 🔥 Smooth install and a standout look… love it 💚 Brandi -Trex Customer Care
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