Ratings & Reviews for Trex Enhance Basics 1-in x 6-in x 16-ft Medium Square Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Trex composite decking is praised for its great looks, easy installation, and low maintenance requirements compared to traditional wood decking. Customers highlight the product's durability, stain resistance, and the hidden fastener system that provides a clean, seamless appearance. However, some customers noted challenges with warped boards and slight variations in width that made achieving a perfectly aligned deck more difficult. Overall, the consensus is that the Trex decking is an excellent, high-quality product worth the investment for those looking to avoid the ongoing maintenance of a wood deck.
Customer review summary generated by AI, including incentivized reviews.Good product, not so good customer service
Would RecommendThe Trex product seems to be an excellent product, no complaints so far with that. Lowe’s customer service however, is lacking a bit. I get a text 2 days before my delivery date asking me if the delivery date is still good, and if someone will be home. It then says the night before they will send me a 4 hour delivery window. The night before, no delivery window is sent. The next day, no delivery window is sent. I wait around all morning , no contact from Lowe’s on when my delivery is coming. Now...
Boards received broken
Would RecommendThe Board is excellent but Lowes delivered many of the broken. They promised to replace them but they never did. So my advise to you if you order them, if they arrive broken, even a few, return the whole order because It is doubtful that they will replace the broken ones
From Enhance Basics 1-in x 6-in x 20-ft Dark Square Composite Deck Board Verified Purchaser
Hello, we’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers and would li... Read More
Decking for hand rail
Would RecommendFolks at Lowes was a great help.
From Enhance Basics 1-in x 6-in x 20-ft Dark Square Composite Deck Board Verified Purchaser
Hello Alan, and thank you for the five stair review! - Trex Customer Care
Hi Dick, thank you for your 5 star review! We greatly appreciate it! ~ Trex Customer Care Team
Good looking deck boards
Would RecommendJust as expected. They looked great and installed easily.
From Enhance Basics 1-in x 6-in x 16-ft Medium Square Composite Deck Board Verified Purchaser
Hello, and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hope for.... Read More
Did not recieve order
Did not receive order. Driver stated forklift is broken and leaking fluid. Waited two weeks for delivery and took a day off work. Unbelievable. Why don't they carry spill absorber on the truck? Management stated they were unaware that forklift was damaged. wow
Verified Purchaser
I am sorry for your experience.
Hello, we are incredibly grateful that you took the time to leave us this review. Our company puts customer satisfaction as top priority and we are c... Read More
Solid
Would RecommendSolid product..Easy to install for a novice DUYER
From Enhance Basics 1-in x 6-in x 20-ft Dark Square Composite Deck Board Verified Purchaser
Thank you so much for your great 5 Star review! We love to hear that you enjoy our products! ~ Trex Customer Care Team
Composite better than wood.
Would RecommendEasy to work with.
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus... Read More
Excellent product
Would RecommendFrom Enhance Basics 1-in x 6-in x 16-ft Dark Square Composite Deck Board Verified Purchaser
Hello, and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, - Trex Cus... Read More
Items were out of stock for several weeks, today they decided to say that the Item was picked up by me, which is not true, I had to call and get a refund on the items that I have been waiting on for several weeks, I have complete sections of decking missing. Very Disappointed. The Product is very good, it is just the service that was provided by Lowe's. They need to fix their system
From Enhance Basics 12-ft Beach Dune Square Composite Deck Board Verified Purchaser
Hi Gregory, we are extremely sorry to hear about this, and even more sorry to disappoint a customer. If you need assistance please reach out to our c... Read More
We are glad you love your product, and we apologize for the inconvenience.