
Ratings & Reviews for Southwire Smart box 1 -Gang Polycarbonate Old work Round Electrical Box
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers are divided on this product. Most praise its innovative design and reliable installation once a hole is made—the wings snap open securely and the box grips drywall effectively. However, many report the cutting mechanism fails consistently, with teeth melting, wearing down, or shredding before completing cuts through standard drywall. Reviewers describe the cutting feature as unreliable and feel the product is overpriced compared to separate hole saws. While the post-cut installation is intuitive and quick, the core cutting function's poor performance undermines overall value. Despite strong conceptual appeal, significant functional flaws leave many customers disappointed.
Customer review summary generated by AI, including incentivized reviews.Very convenient and quick
Would RecommendThis is nice in theory and actually worked pretty good. The plastic teeth cut nicely through most of the drywall but left some tearout on the rear, hence 4 stars. For the extra price, it was convenient to not have to cut my own hole or buy an expensive hole saw.
Verified Purchaser
it is designed for residential use w 7/16" Sheetrock. A 3.5" hole saw was needed for thicker commercial sheetrock (5/8" thick)
Verified Purchaser
Easy installation
Would RecommendEasy installation, worked exactly as expected.
Verified Purchaser
Works just like it should
Would RecommendEasy installation
Verified Purchaser
Works great.
Would RecommendIt would be nice if they listed the size of the nut driver that you need for your drill. All of mine were too small. Once I got it in, it worked great. I ended up drilling it in by hand with a racheting socket set. I didn't feel like making an extra trip to the store.
Verified Purchaser
Great Concept, Poor Execution!
Would Not RecommendGreat concept, but poor execution! Self-cutting design with integral locking mechanism looked like an elegant answer to a common wiring issue. However, the teeth quickly wore down to nubs after barely penetrating the paint on my sheetrock. Also, the pointed hole starting nib is much longer than the distance between sheetrock surfaces on standard 2x4 framing and likely to penetrate the opposing wall surface. Finally, the hexagonal drive receiver inside the box appears ready to accept a drill-driv...
Verified Purchaser
Southwire does it again!
Would RecommendLove everything Southwire makes and this product is no different. It makes for a really installation with those teeth but doesn’t tear things up. The plastic is durable, not brittle at all like some products.
worked once, second time not so much
Would RecommendI used this box to add a ceiling fixture in a bedroom. Worked great, it saved me from buying a hole cutter. Bought a second to use in another room, but the teeth wore down before I got 1/8 inch into the sheet rock. I had to finish the hole with a saw.
Thank you for leaving your review. We're sorry to hear about your experience with our product, and this isn't what we would expect to hear. S...
fast and easy! worth the few extra dollars,
Great idea -- needs improvement
Would Not RecommendSouthwire has come up with a great innovation for installing a round box in existing drywall -- a box with teeth. The idea is to use the box to drill through the drywall since it has detachable cutting teeth. Once the hole is drilled, discard the teeth and wings on the box flip out to grip the drywall. That part works excellent. However, even following the instructions to angle the box during cutting, if you go slow, the teeth "melt" or wear away before cutting all the way through. So a fiv...
Verified Purchaser
Hello, and thank you for your review. Your feedback is very important to us, and we will be sure to share your comments with our team for future impr...
It will not cut through a lightly textured ceiling
Would Not RecommendThe teeth burnt off before I went through the drywal. I had to cut it with a hand saw anyway.
Verified Purchaser
Thank you for leaving your review. We're sorry to hear about your experience with our product, and this isn't what we would expect to hear. S...
Hold-Screws Not Included
Would RecommendThe device hold screws weren't included. Spend $10 on this thing, and they won't even through in the screws. The smoke detector came with screws but they didn't fit. BTW, it takes 4mm x 10mm screws.
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Marks but doesn't cut.
Would Not RecommendDid not last long enough to go through drywall. The marked area wasn't big enough for the outlet after I cut it with another saw.
Verified Purchaser
This isn't what we would expect to hear about any of our products, and we want to see how we can make this right. Please reach out to us at consu...
This is a fantastic product and saved $$ by not having to purchase a hole saw. Worked perfectly in cutting through the sheet rock and solidly secured it to the wall.
made install easy!
Would Not RecommendInstalled two in about 5 minutes. super easy. use a drill on low speed, driver was too powerful. Will definitely use again.
Smart design
Would RecommendVery good design for old work.
Verified Purchaser
This isn't what we would expect to hear about any of our products, and we want to see how we can make this right. Please reach out to us at consu...