Ratings & Reviews for Samsung Bespoke Standard-Depth 30.1-cu ft 3.0 -Door 36-in Wide French Door Refrigerator with Dual Ice Maker ( White Glass ) ENERGY STAR Certified

Amazing, easy to clean and so much space

its sleek, easy to clean and works amazing, we love the beverage pitcher inside too

So much space

I love no handles to keep the fingerprints to a minimum. So much room inside. Love the water pitcher on the inside of door and the cool ice bin in freezer.

Roomy

It is roomy and stylish.

Looked nice but only lasted 2.5 years

Overall while we had this fridge we loved it- the space was great and we liked the look especially with matte black panels. However after owning it only 2.5 years it had a sealed system failure (cooling system). Since we bought from an out of box appliance store the warranty wasn’t good, even after calling service line 3 x and using the online chat. Just replaced today with a different brand. Samsung looks good but doesn’t hold up.

Careful with serial breakdowns

[This review was collected as part of a promotion.] Worked for the first 1.5 years great and then stopped cooling. Had to throw away all items fromt he freezer. Samsung service took a few days to send the technician and then it broke again within 2 months.

WARNING! Avoid this refrigerator!

After our last Samsung fridge had the ice maker break 3 times in 4 years, Samsung gave us a $500 credit to just get a new fridge. Now, just 18 months later, the water filter assembly on this new fridge is broken, and Samsung has no ETA on when parts will be available. Samsung' office of the CEO says we need to contact the Extended Warranty Manufacturer. The Extended Warranty Manufacturer says there's nothing they can do until Samsung produces the part. Meanwhile, we now have a fridge that's ...

Compressor and Condenser failure within one month?

So excited to buy this refrigerator and I was planning to also purchase a new Samsung stove UNTIL a catastrophic failure within one month of ownership. I'll even forgive RXO for scratching the door. Samsung gave us a small rebate for that. But when I woke up exactly 7 days ago to a warm refrigerator and freezer it became a week long nightmare of bad customer service, living out of a cooler and throwing away spoiled food, and spending $100 in ice. Luckily my meat and fish found a home in a neighb...

Not reliable

I've had to replace 2 in the last 4 years. After I bought it I probably had 10 people tell me to never buy a Samsung appliance. I finally bought a different brand.

Cooling failure after 2.5 years; good support

We really like the look of this fridge and the integrated water pitcher and quick access door. Its got great storage (its massive). No issues the first 2 and 1/2 years but then started having cooling problems in the freezer. Soft ice cream, no ice being made. We initially attributed the problem to perhaps someone leaving the freezer door ajar. Eventually determined fridge and freezer was not cooling properly. Samsung sent out a tech right away and he determined there was an internal coolan...

very spacious

love the water pitcher and dispenser inside the fridge so no water mess, just make sure the pitcher is pushed in all the way before shutting door. much room in the deep freezer part as well we have the stainless steel

Didnt last 3 years, Terrible Customer Service

We purchased our fridge in 2022. March 2025, it stops freezing & cooling. it took over a month & 3 different samsung technicians to fix the issue. it worked fine until now, May 2025. we contacted samsung again & have to wait 2 bus. days for a tech to call to schedule an appt. ridiculous

Stay away from Samsung at all costs

This one outright broke at 1 year. Independent rep came out and determined freon leak and compressor would need to be replaced $1400 fix. Calling Samsung just after the one year mark, it is outside of warranty. Try to get it fixed? You get 1 star yelp Service Quick CSP who charges you $140 to make an appointment, $60 fee additional minimum labor and from all the reviews, comes out late and says your refrigerator can't be fixed.

Great Capacity

[This review was collected as part of a promotion.] Great fridge, Pros: We really like the ice bins and liked the water container more than we thought we would. Cons: Left top door was finicky with leveling the fridge to get it to stay open when opened like the right door. Searching online seems to be a common issue, I found opening the top left hinge cover and unwind/playing with the water line seemed to help and get it to a point where once the door is fully open the door stays open now.

Very little instructions on operation.

I had to make adjustments to my kitchen to accommodate the size. There were no instructions on how to operate. I had to call to find out hw to get the water dispenser working.

Be aware of the return policy

When I purchased the range and refrigerator, I explained to them that I had not closed on my house yet. He told me there was a 30 day return policy from the time of delivery. The sellers wanted the appliances in before closing, so they were delivered April

I love my Bespoke

It's been the BEST PURCHASE EVER!! I baby wait to change the panels

Love!