Ratings & Reviews for Samsung Bespoke AI Standard-Depth with FlexZone Drawer 28-cu ft 4 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Fingerprint Resistant Stainless Steel ) ENERGY STAR Certified
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers praise the refrigerator's spacious interior, flexible storage with adjustable shelves and multi-temperature drawers, and sleek black stainless steel finish. The SmartThings app integration and fingerprint-resistant surface are frequently highlighted as convenient features. However, many report persistent ice maker failures—including leaks and freezing issues—requiring multiple replacements even under warranty. Some also mention water dispenser leaks. Despite the modern design and storage appeal, reliability concerns with these components lead several reviewers to express hesitation about repurchasing.
Customer review summary generated by AI, including incentivized reviews.Truck 11
Would RecommendWhile I did not catch their names, I know they drove truck 11. They truly made this experience memorable. I was excited to get a new fridge and so many things went wrong. The drivers of truck 11 came to install the fridge after it was initially delivered and could not be installed. They were kind, courteous and extremely helpful. They truly made this experience. We appreciate their professionalism and how informational they were. They are some of the best in the business! Cannot say enough about...
Efficiency
Verified Purchaser
Love the extra drawer!
Would RecommendI love the added space and flexibility of shelves. The refrigerated drawer is a timesaver as well as easier for my grands to get to their treats. I love it!
Verified Purchaser
This is my dream fridge! Could not be happier with this purchase!
Verified Purchaser
Ice maker issues
Would RecommendWe absolutely love our new refrigerator. Only complaint is we’ve had to reset the ice machine several times in like 3 weeks. It’s easy to do but shouldn’t have to do it every few days.
From Samsung US
Very happy with the refrigerator it self. I don’t like that it scratches easily when I put magnets on it.
Verified Purchaser
Great features
Would RecommendWe bought this refrigerator a couple weeks ago and are very happy with its performance, efficiency and especially love the " extra drawer"!
Verified Purchaser
Great Fridge for the family!
Would RecommendThe fridge is sleek in its design and very well laid out for organization. We are enjoying all of its features. Everything has worked since day one and there are zero complains or concerns.
Verified Purchaser
We like everything about this refrigerator
Verified Purchaser
Great fridge ease of use fantastic ice make everything and food kept perfect
Verified Purchaser
Not Impressed
Not very impressed seems this refrigerator struggles to make items cold. I’ll be purchasing a thermometer to verify temperature settings.
Verified Purchaser
Hello there,
We appreciate you sharing your observations about your refrigerator's temperature with us. We'd like to share a resou... Read More
Perfect for your enemies
Would Not RecommendI should start by first saying this would make a great wedding gift. If said gift recipient is someone that you hold a deep-seated hatred that smolders silently and you’ve been waiting for a long time to somehow bring them their due. Well, this refrigerator is the perfect gift. At first, it seems fine and you’ll be off the hook. However, give it a few months maybe even weeks. The ice maker will start freezing up. Your enemy will unfreeze it just to turn around and do it again. After about the 5t...
Hi Laura, we value the details you've shared about your refrigerator's performance and service experience. We'd appreciate the opportunit... Read More
Hearing that you're loving your new Samsung refrigerator makes the feedback even more meaningful, KimV. While the ice maker's Test/Reset button can he... Read More