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Caserta White Elongated Chair height 12-in Rough-In WaterSense 1.6 GPF Dual Flush Soft Close 2-piece Toilet

Ratings & Reviews for Project Source Caserta White Elongated Chair height 12-in Rough-In WaterSense 1.6 GPF Dual Flush Soft Close 2-piece Toilet

4.1
126
Review
 4.1 out of 5
127 Reviews


69% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has a generally positive reception, with users highlighting its sleek design, easy cleaning, and effective flushing. The elongated bowl and chair-height seat are noted as appealing features. However, many customers report difficulties with the installation process, citing challenges in aligning and tightening the toilet due to the hidden bolt holes and tight spaces. While the product seems to perform well, the installation challenges appear to be a common concern.

Customer review summary generated by AI, including incentivized reviews.
127 Customer Reviews

Installation is a nighmare

Would Not Recommend

Not sure how it compares to other toilets, but i struggle to imagine that it is so exceptional that its performance makes up for a nightmare installation. The bolts that come up through the floor have to be fitted into holes that are hidden by the toilet wall, instead of being on the outside. This makes the process super difficult and it's hard to fit your hands through the available holes to tighten the bolts. Do yourself a favor and just buy another toilet that is attached to the floor by bolt...

August 7, 2025
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Response from MGF Sanitary Ware

We are sorry to hear you are having an unpleasant experience with this item. Your satisfaction is very important to us and we would like the opportun...

MGF Sanitary WareAugust 8, 2025

Great looking and good foush

Would Recommend

Easy installation and good flush. Just make sure you install toilet seat before setting in place.

August 5, 2025
Verified Purchaser
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareAugust 8, 2025

Great toilet especially for the money.

Would Recommend

Great toilet, quality is right on par with other major brands. My only reason for giving it 4 stars is that the install instructions are tough to read and leave a lot to be desired. There was also parts referenced in the install instructions that simply weren't in the hardware package and not sure what they would even be for. One little tip, do not follow the assembly sequence for the toilet seat. Install the seat before you actually install the toilet itself. Once the toilet is installed you ar...

August 3, 2025
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareAugust 4, 2025

Great toilet

Would Recommend

Everything is great with this toilet except the seat will not stay tighten.

August 2, 2025
Verified Purchaser
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareAugust 4, 2025

Great skirted design

Would Recommend

I like the skirted design, elongated but only 27" from wall deep, worked well in my small bathroom, was able to use Hulife Bidet seat as there is access underneath to the seat bolts from the back side, though not easy to reach, Fluidmaster parts means easy to find parts if needed, and yes you'll need patience to install because limited access to put everything together is the only negative, flushes decent and bowl washdown is good, I recommend.

July 21, 2025
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareJuly 23, 2025

Mine has a crack and would like to replace the item

July 10, 2025
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Response from MGF Sanitary Ware

Thank you for your feedback. We’re sorry to hear that your experience with our toilet didn’t meet your expectations. Your satisfaction is very import...

MGF Sanitary WareJuly 11, 2025

Nightmare

Would Not Recommend

Should've read the reviews first... install terrible. Holes on the side are way to small for most hands. No room even in the back side to try to tighten bolt. Adding the seat wasnt that easy as well. But... got it all together and got it filled up and there's a freakin crack in the tank. Not happy whats so ever!! We will be calling first thing in the morning!

July 7, 2025
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Response from MGF Sanitary Ware

Thank you for your feedback. We’re sorry to hear that your experience with our toilet didn’t meet your expectations. Your satisfaction is very import...

MGF Sanitary WareJuly 11, 2025

Its nice

Would Recommend

Good

July 6, 2025
Verified Purchaser
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareJuly 7, 2025

Exceeded expectations.

Would Recommend

Dual flush. Easy to clean.

June 25, 2025
Verified Purchaser
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Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareJune 30, 2025

Toilet

Would Recommend

We love it

June 5, 2025
Verified Purchaser
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareJune 9, 2025

Broken tank

Bought this and got home to find out tank was totally smashed. Box says not to return to store but call for replacement which I did. Big mistake. Replacement will take 10 days “if I get it as estimated”. Should have returned it to the store up front instead of waiting. Was told I would get it in 3-5 days.

May 23, 2025
Verified Purchaser
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Response from MGF Sanitary Ware

Thank you for your feedback. We’re sorry to hear that your experience with our toilet didn’t meet your expectations. Your satisfaction is very import...

MGF Sanitary WareMay 27, 2025

Toilet appears to be rusting

Would Not Recommend

There are brownish red spots on this toiled that do not scrub off. They appear to be rust stains. ive used cleaners and these spots do not budge I have emailed Project Source for assistance an no response. Lowes won't allow a return because it's been used - I am within the 60 day return period. Maybe someone will see this review and contact me? I tried to call the only number we could fid 866-389-8822 but it's disconnected.

May 1, 2025
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Response from MGF Sanitary Ware

Thank you for your feedback. We’re sorry to hear that your experience with our toilet didn’t meet your expectations. Your satisfaction is very import...

MGF Sanitary WareMay 5, 2025

Hard to plunge and not great suction

Would Not Recommend

Wish I would’ve seen the review regarding the flushing issues and the plunger problems. Had mine installed 1 day and couldn’t suck down #2…. Then couldn’t plunge it either … came here to check reviews and advice. The main reason I purchased this was the size for a small bathroom and ONLY toilet! Wanted to make sure I used the correct flush button and I did… ugh now to have to pay someone and buy another toilet I should have kept my American standard.

April 30, 2025
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Response from MGF Sanitary Ware

Thank you for your feedback. We’re sorry to hear that your experience with our toilet is not meeting your expectations. Your satisfaction is very imp...

MGF Sanitary WareMay 5, 2025