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Caserta White Elongated Chair height 12-in Rough-In WaterSense 1.6 GPF Dual Flush Soft Close 2-piece Toilet

Ratings & Reviews for Project Source Caserta White Elongated Chair height 12-in Rough-In WaterSense 1.6 GPF Dual Flush Soft Close 2-piece Toilet

4.1
126
Review
 4.1 out of 5
127 Reviews


69% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The product has a generally positive reception, with users highlighting its sleek design, easy cleaning, and effective flushing. The elongated bowl and chair-height seat are noted as appealing features. However, many customers report difficulties with the installation process, citing challenges in aligning and tightening the toilet due to the hidden bolt holes and tight spaces. While the product seems to perform well, the installation challenges appear to be a common concern.

Customer review summary generated by AI, including incentivized reviews.
127 Customer Reviews

Worst toilet ever

Would Not Recommend

Installing was a pain. 2 days after the water level was too low. The wax ring was bad. Then, it started leaking to the wall & into the basement. Doesn't flush right, too slow. Now, doesn't flush at all. Have to add water to flush it but not too fast or then there will be no water left. Now we have to buy another toilet that we can't afford.

August 29, 2026
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Would Not Recommend

Difficulty installing, seats are constantly loose. Trouble getting parts. Send parts and no directions included

August 17, 2026
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Save your money

Would Not Recommend

This toilet is terrible. First MAJOR issue is trying to attach the toilet seat. It is nearly impossible to reach up under the back to attach the seat. Must have long arms and fingers especially if the space is small. Secondly, sorry this part is gross. #2’s don’t flush well, just sits/smears on the bottom of the bowl takes multiple flushes to clear. Wish I would have listened to my husband and went a regular toilet, would have saved so much trouble and about $100.

July 18, 2026
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Response from MGF Sanitary Ware

Thank you for your feedback. We’re sorry to hear that your experience with our toilet didn’t meet your expectations. Your satisfaction is very import...

MGF Sanitary WareJuly 21, 2026

wanted easy clean and switched the push button

Would Recommend

So far it woks well, wanted to be able to clean it easily, main reason I got this one. I did switch the push button to match my decor.

November 27, 2025
Verified Purchaser
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareDecember 11, 2025

Great ADA skirted side toilet!

Would Recommend

I am very happy with this toilet!!! It is taller than a standard toilet so easier to use as we get older. The skirted sides are great and will be so much easier to keep clean! It is a compact toilet with an elongated bowel and i was really glad that it didnt take up any more space than my old standard round bowel toilet. It was fairly easy to install and came with the wax ring and soft-close seat.

November 22, 2025
Verified Purchaser
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareDecember 11, 2025

It’s a good looking toilet.

Would Recommend

I like the self closing lid and also the sides of it are smooth.

November 20, 2025
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareDecember 11, 2025

part was broken in box (would rate 0 stars)

Would Not Recommend

so, purchased the toilet on August 16th and noticed that a part (the tank) had been broken upon opening the box containing it. Notified customer service who said that a part should be shipped out in 2 weeks. It's been 2+ months still haven't received the part. Would highly recommend another company

October 30, 2025
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Response from MGF Sanitary Ware

We are sorry to hear you are having an unpleasant experience with this item. Your satisfaction is very important to us and we would like the opportun...

MGF Sanitary WareNovember 3, 2025

So close to being a great toilet

Would Not Recommend

This toilet looks nice, is easy to clean, has the dual flush, and comes with a soft closing lid. These are all great things. However, there are a few things about the design that need to be improved before I can recommend it to anyone. First, the holes on the base that the tee bolts go through are extremely small. There is no wiggle room at all, so you have to line them up perfectly in order to install it. That's a huge pain especially in a smaller bathroom. Second, the skirt has holes for ac...

October 25, 2025
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareNovember 3, 2025

Easier to clean

Would Recommend

This is the first toilet my husband and I ever installed. Sure it might have been easier with the bolts being able to be seen while placing it but the frustration was well worth it. I enjoy the height and easy clean The toilet seats that close slow sound impressive but just know they are made of plastic. You trade one feature for a cheaper and inferior material. It is comfortable to sit on just not sure of longevity. No problems yet roughly six months later. Not sure if any toilet still comes w...

October 11, 2025
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareNovember 3, 2025

We may have been the only ones this happened to.

Would Recommend

It was missing a seat and hardware for the seat, even though it was listed on the box.

October 9, 2025
Verified Purchaser
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Response from MGF Sanitary Ware

Thank you for your feedback. We’re sorry to hear that your experience with our toilet didn’t meet your expectations. Your satisfaction is very import...

MGF Sanitary WareNovember 3, 2025

I Was a little pooped after I installed it.

Would Recommend
September 30, 2025
Verified Purchaser
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareOctober 6, 2025

Sharp Looking Toilet

Would Recommend

This is a sharp, modern-looking toilet. The installation is fairly straight- forward. The only issue (at least for me) was lining-up the mounting screws to fit through the openings in the toilet. If you're installing the toilet alone (like I did), it's going to be somewhat frustrating to line-up the screws and openings since the openings are at the base (and inside) the toilet (unlike a traditional toilet). Even with two people (enlisted the help of my wife), it was still difficult to line th...

September 14, 2025
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareOctober 6, 2025

Looks and works amazing

Would Recommend

Bought 2 of these for my recent home purchase and they were easy to install and look AMAZING! I LOVE the how tall it is and the longer than usual toilet seat.

August 11, 2025
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Response from MGF Sanitary Ware

Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...

MGF Sanitary WareAugust 18, 2025

Toilet sits too close to the wall

Would Not Recommend

Not sure if it’s the Caserta’s fault, but I had two installed as replacement toilets during a home renovation. In both bathrooms, the toilet is too close to the wall once installed. There’s not even room to slide a paper towel between it and the wall. The two “notches” on the lid let moisture escape and now I have mold growing in both bathrooms behind the toilets. My contractor said it’s a design flaw and if I buy a different toilet, he’ll install it.

August 9, 2025
Verified Purchaser
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Response from MGF Sanitary Ware

Thank you for your feedback. We’re sorry to hear that your experience with our toilet didn’t meet your expectations. Your satisfaction is very import...

MGF Sanitary WareAugust 18, 2025