Ratings & Reviews for Project Source Palazzo White Elongated Chair height 12-in Rough-In WaterSense 1.6 GPF Dual Flush Soft Close 2-piece Toilet
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this toilet for its powerful, efficient flushing and water-saving dual-flush design that reduces consumption without sacrificing performance. The chair-height design and elongated bowl appeal especially to taller users and those with mobility concerns. Most appreciate the sleek, modern aesthetic and straightforward installation with all necessary hardware included. Some report occasional bowl cleaning challenges and note the plastic seat feels uncomfortable, with a few mentioning the water level cannot be adjusted. Overall, reviewers consider it an excellent value combining style, efficiency, and comfort.
Customer review summary generated by AI, including incentivized reviews.Drivers can’t help at all
Damaged
Verified Purchaser
Extremely poor service.
Paid for installation. We were given three dates and the installation was cancelled for each date and now they just refunded our money and said sorry we can't help. Will not buy from Lowes again.
Verified Purchaser
Hi gordon, We are sorry to hear about your installation experience. Your satisfaction is very important to us. If you have problems in the future, pl...
Quick, frugal flush. Comfortable height
Would RecommendEasy, straightforward installation.
Verified Purchaser
Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...
Open box and check to make sure everything is ther
Would RecommendMissing parts
Verified Purchaser
Hi Duan, We are sorry for the inconvenience this may have caused. Your satisfaction is very important to us and we would like the opportunity to mak...
Toilet
Toilet is good toilet seat was kinda crappy
Verified Purchaser
Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...
Not A Good Toilet
Would Not RecommendBowl water level is too low, and cannot be adjusted. If you press and release either of the flush options, the bowl is not completely cleared. You have to hold the flush button down to completely clear the bowl, which defeats the water saving feature. Any spatter at rear of bowl is not washed away during flushing which requires more frequent bowl cleaning. The toilet seat is uncomfortable. No user manual or service information included. If it wasn’t so labor intensive to replace, I’d return this...
Verified Purchaser
Hi Alan - Thank you for your feedback. We’re sorry to hear that your experience with our toilet didn’t meet your expectations. Your satisfaction is v...
A fair purchase for a good toilet
Would RecommendI bought this for my guest bathroom and I am fairly happy with it. One thing you need to be careful of is not really the toilet itself. They are packaged poorly and a broken base is not uncommon. Have them open and check before you leave the store. I unpacked the whole thing and the base is the last piece out. If it is broken, you have to pack everything back in the box to return it and then buy another that- once again- could be broken. Make sure to check, and if you do get a broken one, be ver...
Verified Purchaser
Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...
Doesn't clean properly
Would RecommendThe only problem that I have with the toilet is if there is any waste in the bowl above the water in the bottom, it won't clean itself. Would be nice if water came down all the way around the upper inside edge of the bowl. Other than that, it flushes great.
Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...
Installation was easy
Would RecommendVerified Purchaser
Thank you for taking the time to leave us a review. We’re delighted to hear that you’re pleased with your toilet. It’s great to know that it met your...
Toliets
We liked the toliets when we checked out at the customer service register, I told her that I needed the install plumber to pick the toliets up. My install was delayed because she did mark that the plumber needed to pick up. I was not happy. They didn't ask like they even cared. We're sorry is all I got. 😡
Verified Purchaser
Thank you for taking the time to leave us a review. We are sorry to hear about your issues in store, but are delighted to hear that you’re pleased wi...
It's too low for me, and slants backwards a little
Would Not RecommendI like the way it flushes. I don't like that it is not very comfortable.
Verified Purchaser
Thank you for your feedback. We’re sorry to hear that your experience with our toilet didn’t meet your expectations. Your satisfaction is very import...
Hi, We are sorry to hear about your delivery experience. Your satisfaction is very important to us. If you have problems in the future, please call L...