Ratings & Reviews for Moen Arbor Matte Black Single Handle Deck-mount Voice Activated Pull-down Kitchen Faucet with Sprayer (Includes Deck Plate)

Fun to use

The houses in the newer section all have these faucets, so I thought I’d splurge since I had to replace the faucet anyway. It’s nice not having to get the faucet all gunky when your hands are dirty. I’m having trouble setting up alexa

Great product

Really like the feature that you don’t have to touch it however, a suggestion would be that the little blue light that comes on when the faucet is initiated stays on and night, it would add a nice blue hue to the water as it runs

Horrible app

Just installed and working today. App is crazy bad. Should be able to ask Alexa for my name (Waterboy) not the generalized MOEN. And then the app kept making mistakes, such as training it to pour 8 oz, mostly wouldn't do it, but when it did, it just kept the water on. Way too complicated. Should be able to ask "Alexa, Waterboy 1 cup", and so forth for whatever measure and whatever temperature. Temperature should be the only request that makes it wait for temperature then a wave. Honestly,...

Loving it so far

I just installed my kitchen faucet. This one is so much better than my last motion sensor faucet. I love being able to use my Alexa devices for control.

Dream Faucet

This is a great product. I installed it 2 weeks ago, and it works like a dream (and I installed it by myself). Features are fantastic—I love Alexa turning it on to a specific temp or amount. But the hands free, and water pressure are also great.

Water Pulses

Love this faucet except for one problem. When using the lower sensor the water pulses on and off. It's really annoying when you are trying to wash you hands or rinse dishes. It takes to long to rinse anything, we end up having to use the top sensor which just uses up more water. Hoping someone can respond... is there an adjustment? or should I return it to the store?

No hot water pressure

Can’t get any hot water pressure 123456789101112131415161718

Great faucet!

We had this installed 4 years ago and it is still in excellent condition! We love the classic look and all the features!

Very nice faucet not happy with online voice suppo

This is a very nice faucet. It works fine and the installation was easy. My only frustration is there is very little support (that I can find) for the voice control. I do have it hooked up but cannot find a list of commands or what to do if something goes wrong.

So Far So Good

Nice faucet. Installation was easy. Anywho, very nice looking, does exactly what it says it will. Connection with Alexa was tricky, but that's a nice feature. Wife is happy, so the household is calm. Seriously, so far so good. We did add the 120 volt power supply.

Worked great until it didn’t

We enjoyed this product for 5 years. However the sensor on the front stopped working, not really certain when it gave out since it wasn’t the primary on I used. Then the sensor on the top started to malfunction, but sporadically. I’m not certain when I will be able to get in touch with a helpful customer service representative or if it’s even covered under any kind of warranty anymore.

Moen App is Garbage

Absolutely refuses to allow you to connect Moen Smart Water to Google Home. Idiot Moen app claims my Moen account login/password, my Google account login/password, and my Apple account login/password are all incorrect. Returning this overpriced anti-smart faucet. Moen knows this has been a problem for years and refuses to fix it, while continuing to charge 5 times the price of a normal faucet for this piece of junk.

No Hot Water

Faucet worked well both hot and cold until I reset it to connect to my network and app. Once connected and set up, it fails the fine tune your device. Now I can’t get hot water and very little pressure (cold water is fine). A total reset of the device did not help at all. I’m not sure how to get hot water other than replacing the faucet with a different one. Very disappointing.

Unable to setup

Despite following the instructions while the technician was standing next to me, we were unable to successfully complete the installation.

Amazing Features!

Extremely easy to install. The voice command is very cool.

Enjoy the handsfree

Very happy, still need to set up the voice system but great addition to the home.

Excellent look

Love the hands free feature helps keep it very clean

Excellent Operation

I’ve had this kitchen faucet for 4 years and am delighted that it has a great sensing system. But the control unit is easily displaced from being held in place by a single, plastic clip, which can crack if you move it. This design is defective and needs to be re-engineered so that it fastens to the under-kitchen sink frame.

Faucet head has failed 3 times in last 5 years

Thank goodness for the lifetime replacement warranty from Moen or this review would be no stars! We've had to replace the wand kit twice and it recently failed again, going directly into spray mode with no way to get a regular stream of water. Now I need to get a third wand kit but have no expectation that it will last more than a year or two. Moen needs to step up and find a new supplier for this part.

I still love it after 2 1/2 years and a wifi reset

I still love it after 2.5 years. I wave across other kitchen faucets that are smart/sensors and almost get irritated, then I remember that not everyone has a faucet as cool as mine!