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32.7-in W x 27.2-in H Uptown Brick Smart Wi-Fi Enabled Electric Fireplace Insert

Ratings & Reviews for Modern Ember 32.7-in W x 27.2-in H Uptown Brick Smart Wi-Fi Enabled Electric Fireplace Insert

4.6
107
Review
 4.6 out of 5
107 Reviews


86% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The Modern Ember Uptown Electric Fireplace Insert is praised for its great appearance, realistic flame effects, and ease of installation. Many customers are satisfied with its ability to effectively warm their living spaces. However, some were disappointed with the heating performance, noting it did not generate as much heat as expected or could not effectively heat larger rooms. Overall, the majority of reviewers are very happy with the product and would highly recommend it.

Customer review summary generated by AI, including incentivized reviews.
107 Customer Reviews

We love our fireplace. We

We love our fireplace. We put it in our bedroom in our fifth wheel camper. It's beautiful and so warm

November 15, 2025

From Electric Fireplaces Direct

You will want to get the lowest decibels rating on

Would Recommend

Only had a little bit of time but I’m very happy with the way it works.

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Love this fireplace. It is cozy and love to watch

Would Not Recommend
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Nice looking fireplace, poor heating

Would Not Recommend

Fireplace insert should also be ordered with the surround. Flame is adjustable, but only useful for viewing. This unit does not kick out much heat and certainly will not heat up to 1000 sq feet. Lucky if it heats up 300 sq feet. Not sure why it's a Bestseller. It is a huge disappointment and for over $500, plus install definitely not worth it.

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Response from hearthbrands Team

Why the Heating Might Feel Weak
BTU / Heating Capacity

According to Modern Ember’s spec sheet, the 28″ Uptown Smart Insert produces ~...
Read More

hearthbrands TeamNovember 20, 2025

hearthbrands

My Electric Fireplace Direct

I love it. It’s beautiful to look at and it warms my living and dining area well.

October 31, 2025

From Electric Fireplaces Direct

Adding picture

Would Recommend
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So far Great

Would Recommend

Did one review, doing this one to post picture and to say if mounting in wall, you do not need the $143 trim kit. I used PVC trim and left 1/4" space above heater. Trim is not getting hot at all. Only cost $12.

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Response from hearthbrands Team

Thanks Mike for the review and glad to hear you are loving your Modern Ember Uptown Smart Electric Fireplace Insert. This is one of our most highly ... Read More

hearthbrands TeamDecember 26, 2025

hearthbrands

Great so far

Would Recommend

Received fireplace on schedule after ordering online. Easy install and works and looks great so far. It actually raises the room temperature after just a few minutes, something our portable heater never did. As long as it holds up it's a five star for me.

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It hasn't been cold enough

It hasn't been cold enough to really but it's absolutely beautiful and I can feel the heat coming out so… I am very pleased.

October 12, 2025

From Electric Fireplaces Direct

Electric fireplace

When I received my fireplace I checked everything out and found that there was a mishap while putting the fireplace together and it wasn’t up to par for the money spent on it. But I am pleased with how fast and efficiently they resolved the issue.

September 1, 2025

From Electric Fireplaces Direct

The heat output is amazing.

The heat output is amazing. The lifelike appearance is comforting. This replaced a woodburning insert. I was tired of the mess,ash and soot plus getting firewood cut, stacked, stored, brought to the house, burned, cleaning up was more than I could now handle. This model stated it could/would heat 1000 square feet. I will hope it does! Also have a propane furnace to compensate if the weather becomes extreme.

August 28, 2025

From Electric Fireplaces Direct

Great replacement to a real fireplace

Would Recommend

It fits the space of the old fireplace. I like the color intensities, the heating element is pretty strong to keep a large room warm. Very realistic feel. It is light in weight and easy to install

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Love the look of it

Love the look of it

August 12, 2025

From Electric Fireplaces Direct

Unfortunately, it is summertime and

Unfortunately, it is summertime and I have not using it at this present time. It looks very nice. I tried it out to see how it operates. It works well and it looks nice.

July 8, 2025

From Electric Fireplaces Direct

Really nice fireplace and great

Really nice fireplace and great quality. Haven’t installed yet for our new build and it went on back order when we ordered so it took 2 months to get which was stressful as we had to frame in for this not knowing if it would eventually come in

May 27, 2025

From Electric Fireplaces Direct

Fit perfectly as I needed!

Fit perfectly as I needed! Great quality - it worked well with Google Home!

March 28, 2025

From Electric Fireplaces Direct