Ratings & Reviews for Masterbuilt Digital 40-inch 970-Sq. in Black Electric Smoker

Lousy product- Especially lousy customer service

This product lasted less than 2 years and the door hinge rusted and fell off. To fix it, the door needs to replaced which can't be purchased so it is worthless piece of junk. This unit was used 1-2 times a month and when not in use was protected by Masterbuilt branded cover. There is no reason other than sub-standard quality and engineering this part should have failed. As for CS, there is no way to talk to someone on the phone. You have to send in a form, I got back a standard email sayin...

Not durable

I got this smoker for Christmas in 2024. After the first couple of uses the grates started to rust, shortly later the welds broke on the chip loader. This spring the door fell off, because the bottom rusted out. The smoker is shedded even when I use it. Now heating element is out.

I love it

[This review was collected as part of a promotion.] It’s so awesome because you put on low and slow as said I love it

Great smoker with a little footprint!

I'm a few cooks in now and loving it! It works great and is dependable and the wood chips add a very nice layer of smoke that out does some bigger smokers I've used in the past. The only thing I'd like to see is it to go up in temp just a scotch, maybe 325-350. But all in all it's a great unit!

Love!

[This review was collected as part of a promotion.] I bought this item for my husband for Father's Day and he just loves it! The only thing I would have different is something so that when you pull the rack out to check things it didn't drip on the ground some sort of a catch other than that we love it oh one more thing would be cool since it's electric to have temperatures

Feeding the family

[This review was collected as part of a promotion.] I bought this smoker several years ago. I have cooked a little bit of everything in it. Love the flavors it adds to my food.

[This review was collected as part of a promotion.]

Buy the bigger model!

[This review was collected as part of a promotion.] Had this about one month. Works wonderfully...lots of fun to experiment with...great smoke flavor imparted.

My gifted Smoker

[This review was collected as part of a promotion.] I was gifted this smoker and I am so blessed. I have smoked everything from brisket to grapes. It is such a wonderful addition to my backyard tools I couldn’t be happier.

It doesn't get any easier (or better) than this!

[This review was collected as part of a promotion.] I love my Masterbuilt Smoker! Smoking wonderful meat - beef, pork, chicken - couldn't be easier. I always receive compliments on the food I make in this smoker. You always hear that the problem with smoking meat is temperature regulation. Not a problem with this smoker. I have purchased three of these and given them as gifts to family also.

Try it as soon as you get it, it might be a dud.

I work for a company that gives points for safety and other good reasons. I saved up my points to get a new smoker, and I chose this one. I'm thinking cool. I already had one before and loved it. I wanna get a bigger one, and I had had it in my garage, ready to use when I got the chance. When finally got the chance to use it, it did not work. it's brand spanking, new, just horrible, all the food i had prepped may be wasted. I will never buy masterbuilt ever again.

Warning! Can arrive broken!

This was given to me as a Christmas gift. This meant I didn't get to use it for several months when the weather got better. One the very first attempt to fire this up, it did not heat. At all. The temperature control panel worked fine and showed that the smoker never got above 75 degrees. Even after several hours of "heating". When I opened to check, the heating element was cool to the touch. I filed a complaint, hoping I could get help on this. There was no phone number to reach and talk to so...

DO! NOT! BUY! JUNK!

DO! NOT! BUY! JUNK! JUNK! JUNK! I buy the 40 inch digital smoker on April 20th, 2026, from a big box store. I assembled it following the instructions to the letter. I used it three times, once in May, twice in June. I planned to use it on the Fourth of July. I plugged it in and immediately recognized the digital control was not functioning. The temperature and timer both would not “set.” I turned it off, the unplugged the cooker, waited five minutes, plugged it back in and tried again. On the s...

Not like my old Masterbuilt. Cheaper for sure.

Very disappointed in this smoker. I had another Masterbuilt electric for years; with Bluetooth and internal thermometer. I assumed (bad to do) that this one would be equipped the same way, but no. But more importantly, the ambient temp in the smoker gets no higher than 235 F when the smoker temp setting is maxed out at 275. This on a 75 degree day. Granted, there is a breeze, but I like to smoke in January when the temps can be zero. So i'm guessing there is no way i'll be able to get thi...

Doesn't work.

I bought this in April. Used it once. Next time I went to use it, it won't heat up. Extremely disappointed, and will be returning to the store.

Great Smoker

[This review was collected as part of a promotion.] I’ve had this smoker for about six months. I am a beginner at smoking food and this unit works great for me. I set the thermostat and timer, and some water and wood chips and letter go. I do use a digital meat thermometer probe. I love this smoker for the ease of use and relatively small footprint. Food comes out great!

Great smoker

[This review was collected as part of a promotion.] I got this for Father's Day and use it often. It's great for chicken, pork, crab legs, and chex mix, among other things. I strongly recommend this smoker to anyone who is interested in an easy way to smoke various foods. Just set the temp and timer and add chips and recommended intervals.

The secondhand smoker

[This review was collected as part of a promotion.] I was offered a used smoker and I grabbed it not knowing the brand name, but I am very impressed and it actually works, and The food is delicious. It saves you time from washing dishes and pots and pans. I’m telling you now my next smoker Brand New will be from masterbruilt so win-win.

Amazing smoky flavor

[This review was collected as part of a promotion.] I have used pellet grills in the past and got good smoked flavor, but tried this and the flavor profile went way up. Easy to use and clean and the things I have cooked have come out perfect.