Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers are divided on these window shades. Many praise the sleek, modern aesthetic and smart features like app control and scheduling, noting they effectively filter light and reduce glare while maintaining privacy. However, a substantial group reports serious durability issues—brackets slip, chains break, and motorized components fail within months, sometimes across multiple units. Several customers describe installation as confusing with inadequate instructions and difficult mounting. Despite the attractive design and convenient technology that some customers love, widespread complaints about poor construction and early failure create significant frustration. Overall, the product appeals visually and functionally for some, but reliability concerns deter many from recommending it.
Customer review summary generated by AI, including incentivized reviews.Excellent design.
Product has met my expectations and has added more comfort to my room.
Verified Purchaser
Design fault
Bought 8 no-drill motorized shades a month ago. One tension rod mechanism broke and needed to be replaced. None of the two sided adhesive tape works. They rolled up and slipped when removing the shade. The design of un-installed the shades is no good. Difficult to in-install without messing up the tension rod position.
Verified Purchaser
I'm sorry to hear of the difficulty with the installation. thank you for taking the time to provide us with feedback on the product. If you would...
Never delivernever receivednever got it-no to fedx
Would Not Recommendafter many phone calls and assurances it was out for delivery, it never arrived, no more fedex for me
I'm sorry to hear that you have yet to receive your shades. Thank you for bringing this to our attention. Please reach out to us at 1-800-538-656...
Excellent Blind Product
Would RecommendWe bought full house "Solar Shades" by Levolor and did the measuring and install ourselves. Very pleased with the overall clean look and the bronze color went very well with our stained Alder trimmed windows. Wow...the packing was outstanding for the shipment to our home! Our blinds are the 10% which blocks the UV but allows you to still see the views. It also keeps our home cooler during the high temps. We only had one issue with one blind and we did the shade adjustment multiple ties which he...
Verified Purchaser
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When we custom ordered the blinds the person did not tell us that the brackets would stick out so the measurements we had don’t work. $600 on blinds that don’t fit. 😡😡😡
Verified Purchaser
I'm sorry to hear that the blinds did not fit well. Thank you for taking the time to provide us with feedback on the product. If you would like t...
I bought it a month ago maybe more and just got blinds and now waiting for them to be installed. The pulley string looks very cheap and one of the little balls on it has already fallen off and it's not even installed yet
Verified Purchaser
Thank you so much for the review. We really appreciate you taking the time out to share your experience with us. Your feedback helps us to improve se...
I love love love my new blind, but don’t depend on Lowe’s to come and measure for installation, they continued to sit my date forward just to measure, who knows how long it would take to install! Get someone else to measure and install.
Verified Purchaser
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Very satisfied from the store customer service, the measurements, the installation and timely communication along the way.
Verified Purchaser
Thank you so much for your comment. We really appreciate you taking the time out to share your experience with us. Your feedback helps us to improve ...
Customer Beware of terrible service
Would Not RecommendAs a Lowe's Pro customer, I ordered four custom Levolor roller shades for a client project. At the time of purchase, the estimated delivery date provided by Lowe's and Levolor was 6/9/26. However, the shades did not actually ship until 6/9/26, and the delivery date was then pushed to 6/15/26. As of 6/16/26, the order still had not been delivered and had only reached the shipping hub. To make matters worse, the order was shipped through Maersk rather than a standard parcel carrier, requiring a s...
Verified Pro
I'm sorry to hear of your experience with the shipping dates. Thank you for taking the time to provide us with feedback on how we can improve by ...
Thank you so much for your comment. We really appreciate you taking the time out to share your experience with us. Your feedback helps us to improve ...