
Ratings & Reviews for KitchenAid Counter-Depth 20-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Stainless Steel ) ENERGY STAR Certified
Ratings may include incentivized customer reviews.
What Customers Are Saying
The refrigerator is generally well-received, with customers praising its stylish design, spacious interior, and convenient features like the internal water dispenser. It is described as quiet, efficient, and good at keeping food fresh. Many customers are satisfied with the overall performance and quality, and appreciate the adjustable shelves, wine rack, and humidity controls. However, some have reported issues with the freezer size, water dispenser, and durability of certain components. Overall, it is a good quality, well-designed refrigerator that meets the needs of most customers.
Customer review summary generated by AI, including incentivized reviews.Compressor died at 4 Years
Would Not RecommendOur 4-year-old fridge still looks brand new. Unfortunately, the compressor went out, so it no longer cools. I gave it a couple of stars for being good looking, but a major appliance should last longer than this.
It’s ok
Would Recommend[This review was collected as part of a promotion.] Bought on sale, last year‘s model. Replaced 24-year-old still working Amama. Watch the front doors. You have to open both just to use one of the two bottom drawers.
From kitchenaid.com
[This review was collected as part of a promotion.]
From kitchenaid.com
Junk
Would Not Recommendwe have owned this for a little over a year and the Refridgerator freezes food we havetriedall the reccomendations to fix it and nothing worked. kitchenaid wants $500 to repair it.
Verified Purchaser
We appreciate your feedback and sincerely apologize for any negative experience; we are committed to providing our customers with the best support.

Love my Kitchenaid appliances.
Would Recommend(This review was collected as part of a promotion.) This is a great refridgerator, solid constuction, and the drawer ice maker is fantastic. we've become kitchenaid customers for all our major kitchen appliances. The handle styling in particular is very high end and functional. It ended up inspiring our cabinet pulls.
From kitchenaid.com
Very nice fridge
Would RecommendI love the refrigerator it’s very room . The only draw back is the size of the freezer. It’s not that roomy as the refrigerator.
Verified Purchaser
Difficult features
(This review was collected as part of a promotion.) This new fridge was in our show home when we bought it. The shelves have a space at the back and things fall back if you are not careful. The interior water dispenser is awkward to use where it’s located. The seal on the fridge sweats alot not sure how great the seal is. Otherwise the space in the fridge and lower drawer is good.
From kitchenaid.com
Hello Lynn25. We are sorry for the trouble you are experiencing. If this is something we could assist you with, please email us at canadasocial@whirlp...
Efficient and easy to understand.
[This review was collected as part of a promotion.] Works as advertised, easy to comprehend and operate.
From kitchenaid.com
An older version
Would Recommend[This review was collected as part of a promotion.] My husband and I bought a new home and moved to Texas this refrigerator came with the house. It wasn’t taken care of so with our homeowners warranty we replaced the filter which the housing for the filter broke. Our original refrigerator in Colorado was identical to this one but 3 years newer than this one.If I have to replace this one I would cause I like the style of refrigerator.
From kitchenaid.com
[This review was collected as part of a promotion.] We bought this fridge and we had problems a few months later with the cooling . It is beautiful though.
From kitchenaid.com
Beautiful fridge, has too many issues
Would Not RecommendI bought this in 1/2024 (about 1 year, 7 months ago) because I loved how it looked and the reviews were overall good. I love how sleek it looks, and the counter depth was perfect for my kitchen. Also liked the indoor water dispenser since I don’t like how outside ones look. However, it has so many issues that I’m seeing other reviews have mentioned too. The rubber seals around the edges started coming off early on. The ice maker suddenly stopped working. Loud noises coming from it every so often...
(This review was collected as part of a promotion.) This refrigerator was in a condo that I purchased. I did not choose the appliance. The ice cube maker in the freezer makes FAR TOO MUCH ice! The produce drawers are small and I always have produce on a shelf. The light in the freezer is intermittent; sometimes it comes on and sometimes not when the freezer door is opened. There is condensation on the freezer door gasket and a new door has been ordered.
From kitchenaid.com
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please ...
Great ice maker!
Would Recommend[This review was collected as part of a promotion.] Love the larger capacity ice bin, and the French doors open with ease.
From kitchenaid.com
Cheap model
[This review was collected as part of a promotion.] This is the lowest end of the current KitchenAid inside the door water model. This is what GHO supplied us and we’re stuck with it. I have friends who own Kitchen Aid and have nothing but problems and I assume that we’re gonna be having the same problem. Is unacceptable to be given this type of material with no resolution to putting things in the refrigerator.
From kitchenaid.com
Not designed smartly…
Would Not RecommendI bought this 3 years go. The water dispenser is inside the unit. You need two hands to operate it and it drips a few drops after each use. Also, the compressor noise is too loud and annoying.
From kitchenaid.com
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ...
Great fridge!
Would Recommend[This review was collected as part of a promotion.] So far so good! We’ve had our new refrigerator for a couple of weeks and have had zero issues. The only thing I would probably change in my next one would be the water in the door vs. inside the fridge. However, I love how much ice we get.
From kitchenaid.com
DO NOT BUY
Would Not RecommendI’ve owned for less than a year. Within a month the seals around the door began to tear and had to be replaced. Them it began making a horrible loud noise and they had to replace the damper. I just woke up to a freezer of dethawed food - 44 degrees and a fridge at 52. I will be demanding a replacement. I wish I never purchased this. Worst appliance I’ve ever purchased. Save yourself the headache and stay away from the piece of junk.
Verified Purchaser
Thank you for sharing your experience with us. We apologize for the concerns you are experiencing with your Refrigerator and would like to see if we ...

New refrigerators
Would RecommendGreat appliance. the looks are great. modern and simple design. Quiet running and makes ice fast. Great filter water feature.
Verified Purchaser
We are so sorry to hear that the compressor on your four-year-old Kitchen Aid refrigerator failed and that it is no longer cooling properly. We compl...