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Counter-Depth 20.0-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 20.0-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish ) ENERGY STAR Certified

4.2
3738
Review
 4.2 out of 5
3738 Reviews


84% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This counter-depth refrigerator offers a sleek design, efficient use of space, and convenient features like an interior water dispenser and ice maker. Customers appreciate the adjustable shelving, good storage capacity, and quiet operation. However, some report issues with the relatively small freezer space, flimsy or difficult-to-use drawers and bins, and occasional problems with the water dispenser or ice maker. Overall, it provides a stylish and functional appliance that meets the needs of most customers, though a few design and quality control issues have been noted.

Customer review summary generated by AI, including incentivized reviews.
3738 Customer Reviews

Compressor died in 2.3 years

[This review was collected as part of a promotion.] Compressor quit after 2.5 years, such a shame, you purchase the best expecting quality :/

November 29, 2024

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareDecember 2, 2024

Great Company make a great fridge

(This review was collected as part of a promotion.) This fridge fills our every need. it has lots of room for our needs, fits space perfectly into our kitchen and works great. One of the biggest attraction was the assurance we felt in the quality of the manufactured goods and quality of the company as a whole.

November 27, 2024

From kitchenaid.com

Great fridge

(This review was collected as part of a promotion.) We have bought kitchen aid appliances multiple times and will never stray from this brand! It’s reliable and long lasting. Our last kitchen aid fridge was 13.5 years old with zero issues. This current fridge is a model down from the last one we had and that is my own disappointment, I wanted the exact same one and didn’t realize I was buying the “step down”, but this is a me-problem because it’s still a wonderful fridge, all it’s missing is ...

November 18, 2024

From kitchenaid.com

Features

Would Recommend

[This review was collected as part of a promotion.] Enjoying the french doors and water access. Still working on arranging freezer space. I feel like I had more freezer space available in my old, smaller refrigerator. Visibility of everything is a plus.

November 16, 2024

From kitchenaid.com

Ok fridge, mid range price

Would Recommend

[This review was collected as part of a promotion.] Old fridge died, bought this to replace. It has features I don’t use like the water spout and ice maker which take up space I would like back because my old Amana had more room. I wish they made some features optional. But overall it’s pretty good, I’m still playing with the shelf heights to get the best layout for me. Not a bad fridge for the mid range price. But, they sure don’t make things like they used to.

November 11, 2024

From kitchenaid.com

Basic refrigerator

Would Recommend

[This review was collected as part of a promotion.] Refrigerator I bought is a similar model to the 15 year old Kitchenaid refrigerator I replaced although this new model doesn’t have an external ice and water dispenser. It is not as quiet as my refrigerator I replaced, it makes an audible humming noise whenever the compressor motor is running that is somewhat annoying.

November 9, 2024

From kitchenaid.com

[This review was collected as part of a promotion.]

November 7, 2024

From kitchenaid.com

Cheap materials

[This review was collected as part of a promotion.] I bought this to replace a 5-door model that had been giving me problems for years. I was not thrilled to get another KitchenAid, but matching other appliances was a priority. This fridge is pretty and cools effectively, whoohoo! The interior is the cheapest made fridge I've ever bought. The materials are super-flimsy and look like what I would expect from a generic brand. I really expected more from this brand. Only buy this for looks, there a...

November 6, 2024

From kitchenaid.com

French doors don't work well.

Would Not Recommend

[This review was collected as part of a promotion.] French doors are a problem we have to get used to, I guess. The left hand door with the "flap" does not work easily. Takes quite a bit of force to close it, especially if the right door is closed. Results in a lot of open door beeping, if you don't slam the left door. Technician came out and I was optimistic he could fix it. He just said, "I guess that's the way they work these days." Do we need a new door?

November 5, 2024

From kitchenaid.com

Love the water dispenser inside

Would Recommend

[This review was collected as part of a promotion.] Love my new Fridge with the freezer underneath. Also the wine rack build into.I feel I have m ore room every were. Im very happy!

October 30, 2024

From kitchenaid.com

Great fridge for the price.

[This review was collected as part of a promotion.] Purchased this refrigerator when my old fridge went out after only 7 years (different brand) The ice maker is fairly robust and keeps up with my needs. Keeps a consistent cold. I love that the vegetable and fruit bins have clear fronts. I can see what I have without opening the drawer. The water dispenser has a good flow. It’s not in the door, which would be my first preference, but you’re not getting all the bells and whistles at this price...

October 29, 2024

From kitchenaid.com

Great fridge

Would Recommend

(This review was collected as part of a promotion.) Bought this fridge just over 3 months ago - it’s been great! Easy to keep organized and very quiet.

October 25, 2024

From kitchenaid.com

So small and cheaply made plastic shelving

[This review was collected as part of a promotion.] So small and the shelving above the vegetables always catches on the plastic lip that sticks out for adjusting the temp in the shelf, it's seems so cheap like every time it's going to break, I would not recommend this to a friend or anyone else for that matter. Wish I would have just gotten a full size fridge

October 24, 2024

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions ... Read More

Consumer CareOctober 24, 2024

Would Not Recommend

(This review was collected as part of a promotion.) If you put too much on the top shelf items will freeze. We've had it for 4 months and had to get a part replaced already.

October 23, 2024

From kitchenaid.com

Response from Social Care

Hello! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, and your phone numb... Read More

Social CareOctober 23, 2024

Nice Size

[This review was collected as part of a promotion.] Very nice refrigerator for its size. Makes ice very quickly and there is lots of storage room on the doors & drawers.

October 22, 2024

From kitchenaid.com

[This review was collected as part of a promotion.] This unit cools sufficiently but is noisy and the service repair guy said it was normal. I would not buy again We have to turn the tv up to block the noise

October 22, 2024

From kitchenaid.com

Rusted outside door

Would Not Recommend

[This review was collected as part of a promotion.] The stainless steel has started rusting in a few months. Also the water dispenser is in such a small space that it’s difficult to fill up a pitcher.

October 18, 2024

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareOctober 24, 2024

Would Recommend

[This review was collected as part of a promotion.] I bought this refrigerators month ago and I like it However I had bought this model asking for a smudge proof one and it does shoe finger prints unfortunately So I’m disappointed considering that my older refrigerator which I had for 13 years was REALLY SMUDGE PROOF

October 14, 2024

From kitchenaid.com

works great

Would Recommend

After three years there has been no issues. Great controls and ability to create more ice quickly

October 14, 2024

From kitchenaid.com

Condensation is forming at the gasket

[This review was collected as part of a promotion.]

October 11, 2024

From kitchenaid.com