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Counter-Depth 20.0-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish ) ENERGY STAR Certified

Ratings & Reviews for KitchenAid Counter-Depth 20.0-cu ft 3 -Door 36-in Wide French Door Refrigerator with Ice Maker ( Black Stainless Steel with PRINTSHIELD Finish ) ENERGY STAR Certified

4.2
3738
Review
 4.2 out of 5
3738 Reviews


84% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

This counter-depth refrigerator offers a sleek design, efficient use of space, and convenient features like an interior water dispenser and ice maker. Customers appreciate the adjustable shelving, good storage capacity, and quiet operation. However, some report issues with the relatively small freezer space, flimsy or difficult-to-use drawers and bins, and occasional problems with the water dispenser or ice maker. Overall, it provides a stylish and functional appliance that meets the needs of most customers, though a few design and quality control issues have been noted.

Customer review summary generated by AI, including incentivized reviews.
3738 Customer Reviews

Overall Great Fridge

Would Recommend

(This review was collected as part of a promotion.) We bought this fridge one month ago. Overall, we are happy. The organization and room is great. We like the french doors. Only downside is the humidity tabs on the produce drawers. The drawers often catch on these tabs and we are worried that they will break off.

April 7, 2025

From kitchenaid.com

Like It

[This review was collected as part of a promotion.] The water dispenser is a bit awkward to use and the ice dispenser is the same. Like it that the whole can be viewed with open doors.

March 23, 2025

From kitchenaid.com

Would Recommend

[This review was collected as part of a promotion.] Very happy with organization of shelves and especially the side shallow pull out drawer. Also, feature of alarm when refrigerator or freezer door is ajar. However a month ago the refrigerator temperature climbed up to 60 degrees. Checked that all vents were cleared, emptied refrigerator, then turned if off for 10 minutes then on again. It took almost the whole day for temperature to reache 38 degrees. However, called a repair company to che...

March 17, 2025

From kitchenaid.com

Looks are deceiving

[This review was collected as part of a promotion.] I bought it for the brand and because I was in a bind and needed to replace a fridge that died. It was one of the models available for quick delivery. Am disappointed in space inside. Egg keeper is too narrow to fit an egg carton. The freezer space is much smaller than my last refrigerator which was the same exact dimension. The door shelves won’t hold a gallon of milk, and it is difficult to arrange the shelves inside to accommodate taller ite...

February 22, 2025

From kitchenaid.com

Good

[This review was collected as part of a promotion.] Almost 2 months with this fridge. Nice and convenient the only thing i don't like of it is that is always moisture on top of freezer door

January 23, 2025

From kitchenaid.com

Whirlpool but has yet to make a service call.

Would Not Recommend

[This review was collected as part of a promotion.] Refrigerator intake valve loudly clatters almost one hundred times a day. To call that annoying would be an understatement. The gasket is peeling off and the freezer door makes an unpleasant sound when opening.

January 21, 2025

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a hand... Read More

Consumer CareJanuary 24, 2025

Nice and functional

Would Recommend

[This review was collected as part of a promotion.] Bought this in an emergency replacement situation and while we’ve made adjustments because of smaller capacity and new style it has functioned well.

January 19, 2025

From kitchenaid.com

Love it

[This review was collected as part of a promotion.] I love my new refrigerator it has a lot of storage

January 18, 2025

From kitchenaid.com

[This review was collected as part of a promotion.]

January 18, 2025

From kitchenaid.com

Attractive and Convenient

[This review was collected as part of a promotion.] I bought this refrigerator in August 2024 because my two year old identical one stopped working the month before. The compressor failed. The appliance store owner gave us a loaner until this replacement arrived. I bought this one again because of the other matching appliances in my kitchen but I would have preferred one that had a better warranty.

January 7, 2025

From kitchenaid.com

Great appliance!

Would Recommend

[This review was collected as part of a promotion.] This refrigerator keeps food so fresh for much longer than my old one!

December 29, 2024

From kitchenaid.com

Nice fridge

Would Recommend

[This review was collected as part of a promotion.] It’s very good but the doors need to be really pushed to close all the way. Otherwise it’s fine

December 28, 2024

From kitchenaid.com

Nice fridge, just a small freezer portion.

(This review was collected as part of a promotion.) The fridge has worked well for us for the most part! Only drawbacks is the slide out freezer is smaller then what we need, as well the clip that holds the drop down water filter broke.

December 19, 2024

From kitchenaid.com

Response from Genosmj

Hello, Dave0618! We would like to look into this for you. Please email us at canadasocial@kitchenaid.com. Please provide us with your model and serial... Read More

GenosmjDecember 20, 2024

Can makes noise

[This review was collected as part of a promotion.] Fridge looks great. The problem is the evaporative cooler in the freezer makes a very loud noise. I have sent an email to customer service for repair and no one has responded. So loud that I can hear it in my bedroom at night.

December 16, 2024

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the oppor... Read More

Consumer CareDecember 17, 2024

Not a premium branded fridge!

Would Not Recommend

[This review was collected as part of a promotion.] This fridge buzzes on certain portions of its refrigeration cycle. Lower freezer door has to be pulled straight or it binds. Interior drawers are cheap.

December 13, 2024

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a hand... Read More

Consumer CareDecember 16, 2024

Beautiful kitchen art

[This review was collected as part of a promotion.] Fabulous refrigerator, plenty of space and well organized compartments. It’s a great height to really see and enjoy your refrigerator. I love the internal water and ice maker. Much less messy!!

December 7, 2024

From kitchenaid.com

Avg fridge

Would Not Recommend

(This review was collected as part of a promotion.) I found that I needed to set the fridge temp at 43f otherwis vegetables were freezing. I also had a repair person in to review knocking sound. Could not decifer where it was coming from. Its a slight noise that bhappens a few times a day.

December 5, 2024

From kitchenaid.com

Disappointing

Would Not Recommend

[This review was collected as part of a promotion.] This refrigerator freezes food & water if on the top shelf of the refrigerator! I turned the temp down to 35 degrees and it is still happening.I just had it installed a month ago brand new! I’m having it looked at by the company who installed it. This is very inconvenient to have a brand new product serviced so soon! Can you explain why this would happen?

December 4, 2024

From kitchenaid.com

Response from Consumer Care

Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator. We actually have a hand... Read More

Consumer CareDecember 9, 2024

Nice refrigerator with handsome handles.

Would Recommend

[This review was collected as part of a promotion.] All functions are working as expected. The handles are sleeky design that showed a distinguish handsome feature. On the ice maker, I was thinking that I can pull up the leer to stop icemaking, but I cannot pull the level up. Is there a method to stop ice making other than turn off the switch?

December 2, 2024

From kitchenaid.com

Modern and simple.

[This review was collected as part of a promotion.] Doors close well. Easy to clean. We enjoy the sleek hidden water dispenser in the unit.

December 1, 2024

From kitchenaid.com