Ratings & Reviews for iRobot Braava m6 6110 Robotic mop

So frustrating

I have had my mop for ~1 year. It worked great for first 6 months then stopped working. Same problems as I've read from other reviewers. The light on the product won't stop spinning. Nothing will make it work. Every so often I sit on hold for 30+ min for customer support. Twice I have spoken to them and no fixes work. I'm reticent to buy a new battery given other peoples comments. It's a shame the company doesn't stand my it's products.

This mop doesn't work.

This mop fails immediately on most cleaning runs, cleans during mapping runs (it's explicitly not supposed to do this), and gets stuck on ~1/4" tile transitions.

What happened to irobot customer service?

Customer service used to be great. Called about q battery that they promised they would send and never sent it out. When calling back they saw my robot but wanted a copy of receipt. Three months old. I told them about the battery that was never sent and they wanted the sales receipt which to me made no sense other then looking for ways not to service.. sad cause usally the beginningnof the end for a company is when they start cutting funds to support..good bye Irobot we will moss yoi!

M6 is total junk, trying to return to iRobot is even worse

The J7+ is amazing and works as expected, but the M6 mop is beyond worthless. It refuses to import maps made by the J7+ (it imports but immediately gets lost upon leaving its base next to the J7). If I reset the mop, set it back up fresh and try to have the M6 make its own map, it still gets lost, thinks it is at the edge of stairs (that don't exist), gets itself stuck on the edge of an area rug or simply leaves its base, goes about a foot and then returns, sometimes getting itself stuck on its ...

Very unhappy, go with another robot.

This robot constantly has undocking issues because the wheels crack or the treat wears down. unfortunitely irobot doesnt offer replacement wheels according to the customer service guy. Works decently when it has new wheels but about every 6 months they need to be replaced and now i cant find them anywhere. Absolute trash.

Broke

I have had this for just under 2 years, and it suddenly stopped working a couple of weeks ago. At first, the light on it wouldn't stop spinning. When I tried to place it on the floor to mop, pushing buttons did nothing. Putting it on the charger did nothing. After a couple days of this, it stopped doing anything at all. It disappeared from my app and can't be re-added because it no longer shows up on my network. It doesn't charge, and pushing buttons does nothing. I can't reset it because the bu...

Many breakdowns. No customer support. Waste of money.

I lost lifetimes on the phone with customer support not getting any support for this garbage product that has one issue after another. Issues after one year of use: 1) water jet doesn't spray. 2) detects drop off when I live in one floor apartment. 3) goes around in circles endlessly. I'm not too worried about a robot overlord ever if they are going to be this dumb and useless. Total garbage product and garbage company.

No good!

This mop has been bad since I got it in June 2020. It doesn't go over thresholds and it intermittently doesn't charge properly. The cord on the dock does not sit tightly into the back of the dock so it gets unplugged easily. Yesterday, I picked up the mop and one of the silver battery charging contacts fell off. It was corroded and rusty and just crumbled when I picked it up. Now it definitely won't charge! I have only had it since June 2020. I would not buy this mop. The Roomba s9+ vacuum with ...

Garbage

Braava M6. Two unfixable errors, both every time. The first is the "fill the tank" error: I have to remove the tank, turn it over to free the float, and re-assert. That gets rid of that error after a try or 2 or 3. The second is the "uneven ground error." Nothing fixes it. Not removing and reattaching the wheels, not factory reset, nothing. STOP DUMPING GARBAGE on us.

Wouldn't purchase again

Works great when it works. However, the charging cord never stays attached and is not ready to use when needed. The design for the charging cord is horrible and I have to fight to keep it attached. Biggest waste of money!

Short life span

I have had it for a little over a year, and at the beginning everything worked well, but now it always gives an error for undocking and it gets clogged so no water comes out to clean the floor. I feel that they have a long way to go to get a mop that will get the job done well and last. I have the Irobot 900 series and that one never gives an error, works perfect and I can see I will have it for a long time. This one however I feel I overpaid< i have to be present in order to make it undock.

Leaves track lines on hard wood floor

I purchased the unit that comes with the S9. I have used it four times and it always leaves the track marks on the floor. It mops on a straight line but it doesn't overlap the mop lanes. It also takes forever to create the map of your home. It's useless, I'm beyond disappointed.

Do Not Buy This Product!

I consider(ed) myself a loyal iRobot customer. I have purchased over time many of the products they sell and have given them as gifs to others. I also, even though expensive, have bought the proper upkeep items they suggest you purchase to keep your machines running in tip top shape. This mop is a complete failure. It has had its quirks over the course of ownership (I've owned it for about 14 months or so). However, like many, many other common reviews here, I all of a sudden got a number of err...

This product is utterly ridiculous.

This is the third unit I have been sent. The first one stopped cleaning about a month after using. I called and the customer service person tried to work with me. To no avail. They sent me a new main unit. That one, it always said, "battery low, replace". I called again and after many attempts to fix it, they sent me a new one again. Well this one worked about 2 times. Then I got messages "fill the tank" ( the tank was filled", "the battery needs to be replaced" it was a new battery. "the batter...

I bought one and think it is great!

This device actually works and is fun to watch for a while. I don't know how it figures out the navigation part, but it doesn't seem to miss anything. I have it sweep first, and then mop. My house is a big one-story, so it takes about 2 hours. The robot goes back for a charge if it gets low.

No

When it works it is great. However, it constantly has docking issues or charging issues. Too much time spent trying to figure out why it didn't run.