Ratings may include incentivized customer reviews.
What Customers Are Saying
The vacuum has strong suction power and effectively picks up pet hair, dust, and debris, especially on hardwood floors and low-pile carpets. It offers smart mapping and scheduling features that allow users to customize cleaning routines. However, some users have reported issues with the bin filling up quickly, the vacuum getting stuck in certain areas, and inconsistent performance on thicker carpets. Overall, it is a capable robot vacuum that can help automate floor cleaning, but may require some maintenance and troubleshooting.
Customer review summary generated by AI, including incentivized reviews.It's A Pretty Good Vacuum
Would RecommendI use it daily to vacuum. Definitely keeps the cat and dog hair down. I would recommend buying this with the self empty container as it's a pain to constantly empty bin. I don't like how small things like piece of paper or plastic can clog this so easily. Have to always check before vacuuming. It's a great time saver though and I'm glad I bought it.
From store.irobot.com
I would give this 0 stars if possible
Would Not RecommendI am so disappointed in this product! I wish I would have returned it immediately because it is a waste of money. I have a golden retriever so I have to vacuum daily - I got this in hopes that I could use it on the off days I don't vacuum but it leaves clumps of hair everywhere. It does not pick up crumbs either - it literally does nothing but leave more of a mess and I end up vacuuming after to clean up.
From store.irobot.com
Hi Trudy, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you,...
Not worth the cost. Other vacuum robots are better.
Would Not RecommendAfter almost 2.5 years of ownership, this robot was somewhat a waste of money. It had limited use and still requires a lot of upkeep. Spent more time resolving its issues then it actually vacuuming. Will be moving on to other brands.
From store.irobot.com
Hi Pat, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the op...
Hi Pat, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the op...
I would not purchase this EVER
Would Not RecommendIf I were able to give zero stars to this product and company, I would. I posted a review earlier about the dreaded error 26 to which iRobot was quick to email a response to correct the issue and also to consider changing my review. After a few emails with customer support, I was sent a complimentary replacement cleaning head. I thought that iRobot was supportive and was willing to back their product. Unfortunately, after a few cleaning rounds with the newly installed cleaning head, the robot th...
From store.irobot.com
Hi iRobot Customer, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-m...
Hi iRobot Customer, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-m...
Problem from the beginning
Would Not RecommendNoisy, batteries dont last have replaced twice and needs another now. Constantly going where he is programed not to go
From store.irobot.com
Hi Putz, we're sorry to hear that your Robot is experiencing such a complex issue, and we'd love the opportunity to help out and resolve it. We have j...
Hi Putz, we're sorry to hear that your Robot is experiencing such a complex issue, and we'd love the opportunity to help out and resolve it. We have j...
Beware of Error 26 on day 366
Would Not RecommendWe have liked having our i7 with the base station in our living room, however like many other reviewers we got the dreaded Error 26 the DAY AFTER our warranty expired. I managed to clean the cleaning head and get it to work again, but the same error has come back several times. I expected more from a $700 vacuum cleaner, and $70 for a new cleaning head is unacceptable to me. If iRobot is going to charge this much for a product with well known issues like error 26, the warranty should be like 3-5...
From store.irobot.com
Hi Keith, we're sorry to hear that your Robot is experiencing such a complex issue, and we'd love the opportunity to help out and resolve it. We have ...
Hi Keith, we're sorry to hear that your Robot is experiencing such a complex issue, and we'd love the opportunity to help out and resolve it. We have ...
DO NOT BUY!!!!
Would Not RecommendThis is the first ever review I have written, never expected it to be a negative one. We bought our roomba on 1/13/21 and we just got the error 26. You would think that iRobot would have better customer service but all i was told was "Unfortunately, iRobot's warranty covers up to one year after purchasing the device, so we can't mark your case under warranty. But don't worry, I'm here to guide you through the next step to the resolution." And what are those next steps...to spend another $70 on a...
From store.irobot.com
Hi Henry, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you,...
Hi Henry, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you,...
Cleaning module WILL fail and company WONT make it right
Would Not RecommendProduct is barely a year old and has had a major component fail. This is not a "wear and tear" issue. So now we have to spend $100 to replace the part, because the warranty is out. Note that nearly two hundred people have complained of this same issue, meaning the part is poorly made. Look up the Cleaning Head Module and read reviews. Service is no loner answering me. FWIW, the robot does fine at cleaning - but having to spend a ton of money so soon is unacceptable. Company refuses to make it ri...
From store.irobot.com
Hi Travis, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the...
Hi Travis, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the...
I would Not Buy Again
Would Not RecommendAfter about 1.5 yrs of good performance, our unit no longer connects to the cloud, which means it does not have the ability to identifiy what room its cleaning. It is now only able to wonder around and rarely gets to where it needs to be. I spent a few weeks with customer service to try to figure out the issue but in the end, it was really just a sorry we can't figure it out. For the cost of an i7, I expected more. Better off spending less on the handful of other suppliers our there if the quali...
From store.irobot.com
Hi Omar, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the o...
Hi Omar, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the o...
don't buy.
Would Not RecommendDONT BUY IT. I bought my Roomba on November 29, 2020, and it started giving me code 26 thirteen months after purchasing it. Called customer service and they sent me a head module to replace the old one, but it kept giving me the same code, now the want to charge me $132 to repair it. its not worth to spend over $600 on a vacuum that is only going to work for a little over a year.
From store.irobot.com
Hi Enrique, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love th...
Hi Enrique, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love th...
Definitely
Would RecommendI absolutely love it! I gave it only a 4 because I'm having an hard time with the app.
From store.irobot.com
Hi iRobot Customer, we are really sorry to hear about the App situation. This is definitely not the experience we want our iRobot family to have, and ...
Hi iRobot Customer, we are really sorry to hear about the App situation. This is definitely not the experience we want our iRobot family to have, and ...
do not buy
Would Not RecommendNothing but trouble. This P O S is not worth the $$$$. Countless resets....no support.
From store.irobot.com
Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd...
Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd...
I would NOT buy this again.
Would Not RecommendReally disappointing performance. The vacuum continues to get hung up on the same furniture. The hype is over the top, not so much the performance,
From store.irobot.com
Hi Jim the Runner, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd ...
Hi Jim the Runner, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd ...
Big Disappointment, So Frustrated....
Would Not RecommendMy first iRobot burnt with our home in a wildfire. Wanted one for the home we are now in and the Roomba i7 does not work well at all! It seems to be designed to malfunction. The empty the bin malfunctions all the time and when cleaning the rollers it is always a fight to get them reinstalled. I am about to throw it in the trash, after reaching out for help and getting stopped in my tracks, even after registering it. In all the chaos of the wildfire replacements receipts and recovery that receipt...
From store.irobot.com
Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd...
Hi iRobot Customer, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd...
Stopped working within the first year
Would Not RecommendThe robot worked fine at first but then stopped connecting to the internet. Without an internet connection, the robot is essentially useless. After several rounds of troubleshooting and going back and forth with support, they stated they would send a replacement since it happened during warranty. After months of no activity, I checked back in and they stated that because it was now beyond the warranty period, they will not be replacing the robot. Spend your money on something more reliable at a ...
From store.irobot.com
Hi there, we are really sorry to hear about the situation and would love the opportunity to turn your experience around. A supervisor will get in touc...
Hi there, we are really sorry to hear about the situation and would love the opportunity to turn your experience around. A supervisor will get in touc...
Dog hair
Would Not RecommendDoes not get dog hair out of carpet! It just balls up the little bit it does get out. Have to use regular vacuum on all my carpets. Works okay on bare floor. Waste of $800 would not buy one again
From store.irobot.com
Dear Jkurt40, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail ...
Dear Jkurt40, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around. We have just contacted you via e-mail ...
Dead after 1.5 Years of Minimal Use
Would Not RecommendClearly iRobot can create a machine that's innovative and does a great job cleaning - but what use is that if it stops working due to faulty batteries. Purchasing an iRobot i7 already is a large initial investment. To require patrons to purchase new batteries every 1.5 years is embarrassing.
From store.irobot.com
Jack of all trades, master of none
Would Not RecommendI've tried quite a few robot vacuums and I think that roomba's Have the biggest name because they 1st move or advantage but they are not the best vacuum out there Let's start with navigation.. The robot does a decent job of creating a map of your house but even with that map it still runs into things all of the time, and, it does not navigate efficiently from room to room or within a room when cleaning. It will ignore keep out zones sometimes. It will try to force itself underneath things that i...
From store.irobot.com
Disappointing
Would Not RecommendThis robot had issues from the start. It would randomly end the program or restart it. It could never be classified as "smart mapping", since it loses itself frequently in a small apartment. I reached out to tech support multiple times and the only action was to reset it 3 times for the reset "to catch". I regret the purchase.
From store.irobot.com

Hi Trudy, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you,...