
Ratings & Reviews for Generac Next Generation 24000 -Watt Dual Fuel (Liquid Propane/Natural Gas) Home Standby Generator
Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise the automatic power restoration, reliability, and seamless operation during real outages lasting hours. Most highlight the unit's ability to power entire homes including HVAC, ovens, dryers, and EV chargers without disruption, with rapid response times restoring power within seconds. Many appreciate the quiet operation, weekly exercise cycles, and app monitoring features. Several report decades of ownership, reinforcing long-term trust. A few experience app connectivity issues or rare hardware faults like CANbus errors, though these remain isolated. Overall, reviewers consider the standby generator a dependable investment providing genuine peace of mind.
Customer review summary generated by AI, including incentivized reviews.Nice well installed unit
I purchased less than a month ago and so far very good
From generac.com
Outstanding reliability
Would RecommendMy unit is 2 years old and has functioned during outages and twice a month exercising. It is reliable and provides a safety net for me during any kind of outage. The automatic transfer and start up/shut down make operation safe and reliable.
From generac.com
Peace of Mine
Would RecommendThis is what we needed for complete peace of mind. Starts automatically (we don’t have to be home), notifies us of status, and let’s deal know if there are any issues so they can plan to service the unit (we don’t need to figure it out and call them). Keeps our life simple and worry free.
From generac.com
Great features.
Would RecommendI bought this generator a month ago and I'm so glad that I did.
From generac.com
so far so good
Would Recommendhave had it for a month and no complaints. hasn't kicked in yet since we haven't lost power. so will tell then. yes it's got some noise to it but you can still sit on the deck and talk if it actually has to run.
From generac.com
Comforting to know we are prepared!
Would RecommendI had my unit was installed in April 2025 and it has been used 3 times during power outages so far. Knowing that we are protected and ready for in the event of a power loss is so comforting.
From generac.com
Standby Generator
Would RecommendExcellent home standby generator
From Guardian 24000 -Watt Dual Fuel (Liquid Propane_SLASH_Natural Gas) Home Standby Generator Verified Purchaser
Paperweight at Best
Just purchased the 18kw cellular 15 October 2025 by a Generac dealer. Unfortunately my Propane company couldn't set the tanks until the next morning. The Generac dealer hooked up a 20lb tank to run me through the functionality of the generator. After the Propane company hooked up the tanks to the supply line to the generator, I performed a power outage to ensure there were no issues. The unit lost wifi connectivity. I attempted to reset, but it wouldn't connect. I contacted the dealer/install...
From generac.com
Returned the damage generator
Would Not RecommendReceived generator damaged
From Guardian 24000 -Watt Dual Fuel (Liquid Propane_SLASH_Natural Gas) Home Standby Generator Verified Purchaser
We’re sorry to hear that your generator arrived damaged. We would like to stress that this circumstance is not aligned with the positive customer exp... Read More

$6000 brick
Would Not Recommend24k generator 14-months old, 25-hours on it and rotor is ate up, plus who knows what else, because it still isn't running. It's been dead for 3-weeks now waiting on parts. I've been without power 3x and flooded into my neighborhood twice. So basically, now I have paid full price for a refurbed generator. Genercrap should be replacing this entire unit. I'd look at one made by K or C. I have an old smaller C portable generator that has been flawless for many many years.
From Guardian 24000 -Watt Dual Fuel (Liquid Propane_SLASH_Natural Gas) Home Standby Generator
Thanks for taking the time to provide feedback on your experience. Certainly, we can understand your frustrations after experiencing issues with a ge... Read More

Great generator.. terrible delivery service!
Would RecommendGreat Generator. Estes delivery service , response e and updates were terrible lost 3 days of work waiting on failed deliveries and no updates or heads up on why.
From Guardian 24000 -Watt Dual Fuel (Liquid Propane_SLASH_Natural Gas) Home Standby Generator Verified Purchaser
It is expensive to get installed when you increase
Would RecommendThe product is excellent, but it took 6 months to get it.
From Guardian 24000 -Watt Dual Fuel (Liquid Propane_SLASH_Natural Gas) Home Standby Generator Verified Purchaser
Thank you for taking time out of your day to provide us with your valuable feedback. If you run into any questions, please give us a call at 888-436-... Read More

Excellent Generator
Would RecommendThis is an excellent generator. Easy to setup, good price, and looks ok next to the house. I have started it a few times and it powers everything in my house.
From Guardian 24000 -Watt Dual Fuel (Liquid Propane_SLASH_Natural Gas) Home Standby Generator Verified Purchaser
Thank you for taking time out of your day to provide us with your valuable feedback. If you run into any questions, please give us a call at 888-436-... Read More

Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the challenges you've faced with your new 18kW generat... Read More