Prices, Promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

Next Generation 24000 -Watt Dual Fuel (Liquid Propane/Natural Gas) Home Standby Generator

Ratings & Reviews for Generac Next Generation 24000 -Watt Dual Fuel (Liquid Propane/Natural Gas) Home Standby Generator

4.3
104
Review
 4.3 out of 5
104 Reviews


84% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

Customers overwhelmingly praise the automatic power restoration, reliability, and seamless operation during real outages lasting hours. Most highlight the unit's ability to power entire homes including HVAC, ovens, dryers, and EV chargers without disruption, with rapid response times restoring power within seconds. Many appreciate the quiet operation, weekly exercise cycles, and app monitoring features. Several report decades of ownership, reinforcing long-term trust. A few experience app connectivity issues or rare hardware faults like CANbus errors, though these remain isolated. Overall, reviewers consider the standby generator a dependable investment providing genuine peace of mind.

Customer review summary generated by AI, including incentivized reviews.
104 Customer Reviews

Nice well installed unit

I purchased less than a month ago and so far very good

April 16, 2026

From generac.com

Outstanding reliability

Would Recommend

My unit is 2 years old and has functioned during outages and twice a month exercising. It is reliable and provides a safety net for me during any kind of outage. The automatic transfer and start up/shut down make operation safe and reliable.

April 15, 2026

From generac.com

Peace of Mine

Would Recommend

This is what we needed for complete peace of mind. Starts automatically (we don’t have to be home), notifies us of status, and let’s deal know if there are any issues so they can plan to service the unit (we don’t need to figure it out and call them). Keeps our life simple and worry free.

April 7, 2026

From generac.com

Great features.

Would Recommend

I bought this generator a month ago and I'm so glad that I did.

April 7, 2026

From generac.com

so far so good

Would Recommend

have had it for a month and no complaints. hasn't kicked in yet since we haven't lost power. so will tell then. yes it's got some noise to it but you can still sit on the deck and talk if it actually has to run.

April 3, 2026

From generac.com

Comforting to know we are prepared!

Would Recommend

I had my unit was installed in April 2025 and it has been used 3 times during power outages so far. Knowing that we are protected and ready for in the event of a power loss is so comforting.

March 31, 2026

From generac.com

Standby Generator

Would Recommend

Excellent home standby generator

Was this Review Helpful ?

Paperweight at Best

Just purchased the 18kw cellular 15 October 2025 by a Generac dealer. Unfortunately my Propane company couldn't set the tanks until the next morning. The Generac dealer hooked up a 20lb tank to run me through the functionality of the generator. After the Propane company hooked up the tanks to the supply line to the generator, I performed a power outage to ensure there were no issues. The unit lost wifi connectivity. I attempted to reset, but it wouldn't connect. I contacted the dealer/install...

November 7, 2025

From generac.com

Response from Generac Support

Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the challenges you've faced with your new 18kW generat... Read More

Generac SupportNovember 7, 2025

Returned the damage generator

Would Not Recommend

Received generator damaged

June 20, 2025
From Guardian 24000 -Watt Dual Fuel (Liquid Propane_SLASH_Natural Gas) Home Standby Generator Verified Purchaser
Was this Review Helpful ?
Response from Generac

We’re sorry to hear that your generator arrived damaged. We would like to stress that this circumstance is not aligned with the positive customer exp... Read More

GeneracJune 23, 2025

Generac

$6000 brick

Would Not Recommend

24k generator 14-months old, 25-hours on it and rotor is ate up, plus who knows what else, because it still isn't running. It's been dead for 3-weeks now waiting on parts. I've been without power 3x and flooded into my neighborhood twice. So basically, now I have paid full price for a refurbed generator. Genercrap should be replacing this entire unit. I'd look at one made by K or C. I have an old smaller C portable generator that has been flawless for many many years.

Was this Review Helpful ?
Response from Generac

Thanks for taking the time to provide feedback on your experience. Certainly, we can understand your frustrations after experiencing issues with a ge... Read More

GeneracMay 20, 2024

Generac

Great generator.. terrible delivery service!

Would Recommend

Great Generator. Estes delivery service , response e and updates were terrible lost 3 days of work waiting on failed deliveries and no updates or heads up on why.

Was this Review Helpful ?

It is expensive to get installed when you increase

Would Recommend

The product is excellent, but it took 6 months to get it.

Was this Review Helpful ?
Response from Generac

Thank you for taking time out of your day to provide us with your valuable feedback. If you run into any questions, please give us a call at 888-436-... Read More

GeneracJanuary 27, 2022

Generac

Excellent Generator

Would Recommend

This is an excellent generator. Easy to setup, good price, and looks ok next to the house. I have started it a few times and it powers everything in my house.

Was this Review Helpful ?
Response from Generac

Thank you for taking time out of your day to provide us with your valuable feedback. If you run into any questions, please give us a call at 888-436-... Read More

GeneracSeptember 13, 2021

Generac