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10 -Cup Programmable Residential Drip coffee maker with Automatic Shut-Off ( Matte Black )

Ratings & Reviews for Cafe 10 -Cup Programmable Residential Drip coffee maker with Automatic Shut-Off ( Matte Black )

3.9
390
Review
 3.9 out of 5
390 Reviews


76% Recommend this product

Ratings may include incentivized customer reviews.

What Customers Are Saying

The coffee maker is praised for its excellent coffee quality, customizable brew settings, and advanced features. However, many customers report issues with the product's reliability and durability, such as the coffee maker breaking down, the carafe cracking, and the exterior finish deteriorating. While the coffee is described as delicious and the design as sleek, the concerns about the product's longevity are significant enough that some customers may want to consider alternative options.

Customer review summary generated by AI, including incentivized reviews.
390 Customer Reviews

Easy to Use!

I really like this coffee maker. I had a SMEG before and it was very difficult to operate and really didn't like it. I was thrilled that this coffee maker is so easy to use. It is very pretty too!

July 1, 2025

From cafeappliances.com

Great HOT coffee! Coffee stays very hot long

Would Recommend

Best coffee maker I have had ! Highly recommend it

July 1, 2025

From cafeappliances.com

Stopped working in under a year.

Would Not Recommend

This model stopped working at 10 months, we were under warranty, and Cafe Appliances asked us to ship it back and they've now had it for a month with no communication back for a month. People who drink coffee won't go without a coffee maker for 3 months. I would not recommend purchasing as it is an unreliable product and customer care is not responsive. It's unfortunate because the products are beautiful!

June 27, 2025

From cafeappliances.com

Response from Cafe_Appliances

We're sorry to hear about the delay with sending out an replacement. We'd like to help with this. One of our agents will be reaching out over email to...

Cafe_AppliancesJuly 2, 2025

Looks like, but not worth the price and quality.

We bought this coffee maker to match our other GE Cafe Appliances. Extremely disappointed with this product. You cannot brew more than 6 cups of coffee without making a complete mess. The grinds will overflow into the carafe. Furthermore, the coffee doesn't stay hot for more than 30 minutes. Furthermore Part II there's trapped liquid (water or coffee) in the carafe. There's a swishing noise.

June 23, 2025

From cafeappliances.com

Response from Cafe_Appliances

We want to help go over the overflow and grounds going into the carafe. There is always going to be a small amount of coffee grounds and oils that spl...

Cafe_AppliancesJune 26, 2025

Great Cup of Coffee

We love our stainless-steel coffee maker but are concerned that if we break the carafe, there are no replacements for it.

June 11, 2025

From cafeappliances.com

Great taste!

Would Recommend

Trying to find the best tasting pour over coffee brewer at a reasonable price. This is it!

May 21, 2025

From cafeappliances.com

Brews a good cup!

Would Recommend

Looks nice and does a good job. Looks great in the new kitchen.

April 29, 2025

From cafeappliances.com

Brew

This brews the perfect cup of coffee! Love that I can adjust brew strength and temp!

April 5, 2025

From cafeappliances.com

Response from Cafe_Appliances

We're so thrilled to see that you are loving your new coffee maker. You've made an amazing choice by going with this model. We love the delicious coff...

Cafe_AppliancesApril 16, 2025

I only wish the water reservoir was removable.

Would Recommend

I've used this for a few mornings so far - I love having the wifi enabled. I set up my coffee at night and when I wake up start the brew from my bed so i have a fresh pot waiting for me when I go into the kitchen. It also brews very quickly and makes great coffee!

Was this Review Helpful ?
Response from Cafe Appliances

Congratulations on your beautiful Coffee Maker. We are so happy to hear you are utilizing the smart features with your app. This is truly a win-win h...

Cafe AppliancesApril 3, 2025

cafe_appliances

The best coffee machine!!!

Would Recommend

I absolutely love this coffee machine. Aside from being absolutely gorgeous, it makes the absolute best coffee. The same exact grounds in this machine taste totally different. I especially love the “gold” brew option. You won’t regret your purchase!

March 30, 2025

From cafeappliances.com

terrible coffee machine

worked for less than a year then every message in the book came on especially "add more water" even when the water tank was fall

March 30, 2025

From cafeappliances.com

Response from Café_Appliances

We'd like to assist you with your coffee maker no longer working. Expect an email from one of our team members soon to gather further information. Ple...

Café_AppliancesMarch 31, 2025

Bluetooth still works. No coffee.

Would Not Recommend

This machine makes great coffee. However it ceased working 2 months in. No heat (not even the carafe plate) and coffee does not brew. We spent an hour on the phone only to be told we'd "get an email with further instructions." It's been over a week, and no email. I send an email to GE support and the only response is to call back to the 800# so the same people will also not help us again. Oh and btw, the service number in the manual for the coffee maker is wrong. I hate companies who run arou...

March 17, 2025

From cafeappliances.com

Response from Cafe_Appliances

We are sorry to hear about your coffee maker not operating. We will be reaching out over email to assist with getting in touch with the correct team. ...

Cafe_AppliancesMarch 19, 2025

Impotencia

Would Not Recommend

siento que me estafaron, muy costoso para no calentar el café por más tiempo. Trabajen en eso!!!

March 15, 2025

From cafeappliances.com

Response from Cafe_Appliances

Queremos ayudarle con su unidad sin calefacción. Le sugerimos verificar su garantía en el manual del usuario para ayudar con un posible reemplazo. Eso...

Cafe_AppliancesMarch 17, 2025

stylish and effective

Would Recommend

Great design and functionality. Love the way it looks on my coffee bar. Coffee brews nicely.

March 12, 2025

From cafeappliances.com

Wish it kept coffee warm longer

Wish it had a way to keep the coffee warm longer. Wish instructions for decalcifying were more clear and would actually work

March 11, 2025

From cafeappliances.com

Response from Cafe_Appliances

The warming plate for this model is designed to hold the temperature at 200° F for a maximum of 2 hours. The directions for cleaning and descaling the...

Cafe_AppliancesMarch 11, 2025

Hhg

I’m not interested what can I do when I have to in

March 2, 2025

From cafeappliances.com

It's beautiful. They need to work on the finish

The finish on the coffee pot itself is absolutely horrible. I love the way the coffee brews.

February 28, 2025

From cafeappliances.com

Response from Café_Appliances

We value this feedback. Your comment regarding the finish of your coffee maker is important to us and will be considered by our product design team fo...

Café_AppliancesMarch 5, 2025

Only lasts a few month.

Would Not Recommend

This coffee maker is gorgeous. When it worked, it brewed quickly and was tasty. However, my coffee maker stopped brewing after a few months. I reached out and GE replaced it in a timely fashion. The replacement coffee maker also stopped brewing after another couple of months. This time GE refused to replace it, saying the email order confirmation was not proof of purchase. The exact same documentation I provided for the warranty on the original coffee maker. Unbelievable. They just lost ...

February 27, 2025

From cafeappliances.com

Response from Café_Appliances

Allow us to lend a hand with your new coffee maker no longer working. A member of our team will reach out to you via email to gather more information....

Café_AppliancesMarch 5, 2025

Absolutely Excellent!

Everyone loves the look of this coffee maker so I will not spend time on that. Most everyone loves the coffee that comes out of it. The "Gold" setting as determined by the SCMA works brilliantly. I LOVE this coffee maker, couldn't be happier. I did have one bad experience and may have written before on this this but the instruction manual does not clearly state how to run the descaling process. If you look closely at the print on the buttons on the machine, you will see "Press and Hold..." ...

February 26, 2025

From cafeappliances.com

Coffee Maker only brews for a few months - TWICE!

This coffee maker looks absolutely wonderful on my countertop. My glass backsplash have traces of copper in it so I spent extra money just for the looks. Sadly, looks is all got. After a few months, it just stopped brewing; the light would just flash and flash. I found no suggestion fixes in the documentation or website. When I reached out to GE, they were very responsive and coordinated my return and a new coffee maker. However, after a couple of months the replacement stopped brewing too...

February 13, 2025

From cafeappliances.com

Response from Cafe_Appliances

We are sorry to see that your coffee maker is needing to be replaced so soon. We appreciate you working with us towards this and we're confident that ...

Cafe_AppliancesFebruary 13, 2025