Ratings & Reviews for allen + roth Hartford White Wood Drawer Unit 21.5-in x 10.6-in
Ratings may include incentivized customer reviews.
What Customers Are Saying
The product has a mix of positive and negative feedback. Customers appreciated the good quality, easy assembly, and functional drawers with deep storage and soft-close features. However, many reported issues with inconsistent color, missing or damaged parts, and difficulties with installation and assembly. Some also faced poor customer service when trying to resolve these problems.
Customer review summary generated by AI, including incentivized reviews.High quality
Wrong color
Would Not RecommendOrdered white, box said white but drawers were antique white. Hard to identify until installed. Requires multiple emails just to get new drawer fronts to remedy their error.
Verified Purchaser
Delivery
Would Not RecommendOrder has been lost for weeks. A waste of time.
Hello Twiper, we are very sorry to hear about the trouble with your order and understand how frustrating this must be. For assistance with locating o...
Good value
Would RecommendReally impressed study looks good
Verified Purchaser
They don’t feel so sturdy
Would RecommendThey look great
Drawers
Would RecommendColor of the product is not white, it is off white. I wanted it white, but we have altered put it together.
Verified Purchaser
Great addition to the wall unit
Would RecommendHigh quality drawer, super easy to install. Makes wall unit look much better than the "open shelves" in addition to increased functionality.
Verified Purchaser
Cheap Engineering
did not use. the one that came with the original unit has the barrel type pins that hold it together. Cheap and come apart when you tighted them. Poor engineering.
Verified Purchaser
Hello Rick D 59, we are sorry to hear about your experience with our Drawer Kit; please contact us at 1-866-439-9800 and let us assist you.
Toxic smell
Would Not RecommendThis product has an absolutely horrific STRONG toxic smell. Do NOT buy!
Verified Purchaser
Hi Bette, thank you for choosing our products and we understand your concerns. When a product is packed fresh out of the finishing line, odors from t...
Not carried in store. Long wait to get them.
Would RecommendThe product works perfectly and easy to install. Problem is drawers are from a different lot and color doesn’t exactly match the cabinets. Also back ordered twice.
From Hartford Antique White Wood Drawer Unit 21.5-in x 10.6-in Verified Purchaser
Missing parts
Would RecommendI love the drawers but the box was missing the necessary screws to put the drawer together
From Hartford Java Wood Drawer Unit 21.5-in x 10.6-in Verified Purchaser
Hello Menifee customer and thank you for choosing our product. We regret to read that your unit was missing hardware and urge you to contact customer...
Toxic Chemical Odor
Would Not RecommendDon’t buy this! It has a terrible toxic chemical odor that is hazardous to breathe.
Verified Purchaser
-Cathy. We are not happy to hear that the closet has a toxic smell. If this is still an issue will would like the opportunity to provide a solution t...
DRAWERS WERE OFF WHITE, NOT WHITE AND DIDN'T MATCH
Would Not RecommendTHE DRAWER WAS NOT WHITE LIKE THE WALL UNIT I BOUGHT TO PLACE IT IN. THE WALL UNIT WAS WHITE. THESE TWO DRAWERS WERE OFF WHITE, ANTIQUE WHITE OR SOME OTHER SHADE VERY DIFFERENT FROM THE WHITE COLOR OF THE WALL UNIT. I RETURNED TO THE STORE FOR A MARKDOWN AND WAS REFERRED TO CUSTOMER SERVICE WHO REFERRED ME BACK TO THE STORE WHERE I BOUGHT IT. I WAS NOT GOING TO DRIVE 16 MILES EACH WAY TO BE TOLD THAT THEY COULD NOT DO ANYTHING. THIS PRODUCT WAS COLORED WRONG, AND SOLD IN A BOX THAT DENOTED IT AS...
Verified Purchaser
Hi Jimbo, we regret to read about your experience with our products. The Item #2416437/Model #LWRDBW is the bright white unit and Item #339221/ Model...
Poor quality of assembly materials
Would Not RecommendThe drawer assembly screws were poor quality and broke. We had to rebuild the drawers using our own materials. Then the tracts were broken and we had to fix them as well. Didn't bother returning because the replacement drawers would likely have the same problem and since we bought and installed the shelf tower, we were limited to using the brand's drawers.
Verified Purchaser
Mimi, we regret to read about your experience with our product and urge to contact customer service at 1-866-439-9800 to obtain more information and ...
Hello Megh and thank you for choosing our products. We apologize for any inconvenience with the difference in color and thank you for the opportunity...