Ratings & Reviews for Trex Transcend 12-in Rope Swing Composite Deck Board (Sample)
Ratings may include incentivized customer reviews.
What Customers Are Saying
The decking product is reported to have a mixed quality. Many customers are satisfied with its appearance, durability, and low maintenance requirements. However, some have encountered issues with the dimensions and defective boards. The product is also noted to be quite expensive compared to traditional wood decking.
Customer review summary generated by AI, including incentivized reviews.Helpful samples
Would Recommend[This review was collected as part of a promotion.] It was so useful to have samples, after three options I found the right color.
From trex.com
Hello James and thank you for your fantastic 5-star review! We are incredibly grateful that you took the time to share your feedback with Trex. Than...
Great service
Would RecommendEasygoing
From Transcend-ft 1-in x 6-in x 12-ft Lava Rock Grooved_SLASH_Solid Composite Deck Board Verified Purchaser
Hello Bill and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your b...
Smaples
Would RecommendI have a number of these samples. It helps landing customers.
From trex.com
Hello Chris, We truly appreciate you taking the time to share your feedback with Trex and are delighted to hear that this helps you bring more custome...
Wrong Trex Board Shipped
Would RecommendOrdered a 16' Trex Tiki Torch board, but the wrong color was shipped with the rest of my order. Somehow received a 16' Trex Lava Rock board, vice what was actually ordered. Not sure how this happens.
From Transcend 1-in x 6-in x 16-ft Tiki Torch Grooved_SLASH_Solid Composite Deck Board
Hello Kevan. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have face...
Poor service.
Would RecommendWaited and waited and waited for these sample deck boards to come. When they finally came, they were the wrong color! Not at all pleased with the service. However the product is fine, just not the right color and description!
From Transcend 12-in Spiced Rum Composite Deck Board (Sample) Verified Purchaser
Hello! We're so sorry to hear the issues you've experienced. Please reach out to us at 1-800-289-8739 so we can further assist. -Trex Custome...
Great item
Would RecommendQuality
From Transcend 1-in x 6-in x 16-ft Rope Swing Grooved_SLASH_Solid Composite Deck Board Verified Purchaser
Hello, and thank you for sharing your experience with us. At Trex, we strive for 100% customer satisfaction, and we are happy we did just that. We ho...
Great Product
Would RecommendJust purchased this for our deck remodel. It perfectly matches our brick mortar. We are looking forward to the finished project.
From trex.com
Hello Dennis and thank you for choosing Trex! We appreciate your remarkable review. Hearing that you love our products is the best thing we could hope...
Trex repeat user
Would RecommendI love your product. This is the second deck I have used trex on. From the samples you sent we have chosen the Transcend Composite Decking. The only feedback I have to make this product any better is to somehow use colors like in the Lineage sample on the Composite. This is the second time we went with the Composite because we like the raised veins in it but the colors are a little dull. It would be nice to see more colors in the Composite
From trex.com
Hello, and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your brand-...
Trex Decking Sample
Would RecommendThis sample was exactly what I wanted. My contractor ordered all Trex materials & they just arrived.
From trex.com
Hello Donnie and thank you for your review. We work hard to meet customer expectations, and we’re happy to hear we hit the mark for you! Thanks, -Ryan...
Thank you so much for the kind review, Happy Holidays! - Cami, Customer Care Team.
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