Ratings & Reviews for Trex Transcend 1-in x 6-in x 12-ft Rope Swing Grooved/Solid Composite Deck Board
Ratings may include incentivized customer reviews.
What Customers Are Saying
The Trex composite decking is praised for its great look and quality, with customers highlighting the realistic appearance and minimal color variation. The hidden fastener system was also noted as a positive feature, resulting in a beautiful installation. While some customers experienced issues with the board dimensions and reported receiving damaged or defective boards, the majority were very satisfied with the product's durability and appearance, describing it as a quality option for outdoor living spaces.
Customer review summary generated by AI, including incentivized reviews.Hello James and thank you for your fantastic 5-star review! We are incredibly grateful that you took the time to share your feedback with Trex. Than...
Great service
Would RecommendEasygoing
From Transcend-ft 1-in x 6-in x 12-ft Lava Rock Grooved_SLASH_Solid Composite Deck Board Verified Purchaser
Hello Bill and thank you for your lovely review. We appreciate you taking the time to share your experience with us as well. We hope you enjoy your b...
I would buy again
Would RecommendBoards are nice looking and not slippery like some of the synthetic decking. I got the tiki torch for my dock. It can be really hot in the summer if there is no wind, we just got an indoor outdoor carpet runner its fine. Make sure you use tape on top of the joists before you put the deck down, this stuff is plastic and it holds in moisture against the wood, we've seen rot in treated boards in 5 years without tape.
From Transcend 1-in x 6-in x 16-ft Tiki Torch Square_SLASH_Solid Composite Deck Board
Hello, we are incredibly grateful that you took the time to share your feedback with Trex. Our company puts customer satisfaction as top priority, an...
Wrong Trex Board Shipped
Would RecommendOrdered a 16' Trex Tiki Torch board, but the wrong color was shipped with the rest of my order. Somehow received a 16' Trex Lava Rock board, vice what was actually ordered. Not sure how this happens.
From Transcend 1-in x 6-in x 16-ft Tiki Torch Grooved_SLASH_Solid Composite Deck Board
Hello Kevan. Thank you for reaching out to Trex and bringing your negative experience to our attention. We apologize for the challenges you have face...
Poor service.
Would RecommendWaited and waited and waited for these sample deck boards to come. When they finally came, they were the wrong color! Not at all pleased with the service. However the product is fine, just not the right color and description!
From Transcend 12-in Spiced Rum Composite Deck Board (Sample) Verified Purchaser
Hello! We're so sorry to hear the issues you've experienced. Please reach out to us at 1-800-289-8739 so we can further assist. -Trex Custome...
Hello, and thank you for sharing your experience with us. At Trex, we strive for 100% customer satisfaction, and we are happy we did just that. We ho...
Easy transaction; great service
Would RecommendI got the runaround from another retailer whose store color is neither blue nor red: "Yes I know our web site says we have 21 of them in stock, but we actually have zero. Yes, we still carry this item, but no, we can't order it for you." So then I met with Daniel at the Laurel Lowes, who made the transaction quick and painless. From walking me through the different product lines to placing the order, he was knowledgeable and efficient, with a great sense of humor. The only thing he got wrong w...
Hi there! We are so glad to hear you were so well taken care of! ~ Trex Customer Care Team
Return Process
Two of the boards were delivered damaged.
From Transcend 1-in x 6-in x 20-ft Lava Rock Grooved_SLASH_Solid Composite Deck Board Verified Purchaser
Hello Moore, sorry to hear that. If you would like to discuss the situation further, please give us a call at 1.800.289.8739. Thank you, - Trex Custo...
Thank you so much for the kind review, Happy Holidays! - Cami, Customer Care Team.
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