Ratings & Reviews for STAINMASTER Best Intentions I 12-FT Lilac Gray Gray 39-oz sq yard High-performance polyester Textured Indoor Carpet
Ratings may include incentivized customer reviews.
What Customers Are Saying
The carpet appears to be a high-quality product, with many customers describing it as amazing, beautiful, plush, and comfortable. The installation process was praised by some as efficient and professional. However, a number of customers reported negative experiences, including poor installation, damage to their home, incorrect color deliveries, and issues with the retailer. Overall, the product quality seems positive, but the customer service and installation quality can vary.
Customer review summary generated by AI, including incentivized reviews.That 2 weeks may really mean a month
Product is on backorder, taking to long to get here
From Best Intentions III 12-FT Rerooted Nature Green 68.3-oz sq yard High-performance polyester Textured Indoor Carpet Verified Purchaser
Carpet Just OK
Would Not RecommendBad Carpet experience 11/15/23: We only had a switch back open stairway to carpet & was surprised at how much was quoted. After delivery it was apparent that it was over-bid. There was over 129 square feet of carpet left over, enough for a 10'x12'sf room plus a closet. We asked several times of the installer why there was a large roll of padding left over & after a while he shrugged, that it was for the next job. After talking with the Lowes inspector, Mike, we were told that it was because th...
Excellent service
Would RecommendExcellent quality
From Best Intentions III 12-FT Lilac Gray Gray 68.3-oz sq yard High-performance polyester Textured Indoor Carpet Verified Purchaser
Fast and easy
Would RecommendAmazing experience.
From Best Intentions II 12-FT Snowfall Off-white 53.6-oz sq yard High-performance polyester Textured Indoor Carpet Verified Purchaser
Kathleen, We are so excited to hear you're happy choice of StainMaster Best Intentions II Carpet. We hope you continue to enjoy your floors for m...
Defective
Would Not RecommendI would never buy another carpet from Stain Master. This carpet has a defect in it that will never come out and Lowe's is giving me the run around on this problem. If I have learned anything from this is never let Lowe's install anything for you because if you have a problem they will just jerk you around. In the photo I put on here you can see a line on the carpet that will not come out.
From Best Intentions I 15 - Ft Vintage Gray 39-oz sq yard High-performance polyester Textured Indoor Carpet Verified Purchaser
Hello LW63, We regret to hear about your issue. Please feel free to contact our Consumer Concierge Team at 844-742-7429 or email askshaw@shawinc....
Kitt Hawk NC, We are so excited to hear you're happy choice of StainMaster Best Intentions carpet. We hope you continue to enjoy your floors for ...
Customer76 - Thank you for your review of our Best Intentions III carpet! We're thrilled to hear that you found both the product and the installa...