Ratings may include incentivized customer reviews.
What Customers Are Saying
Customers overwhelmingly praise this rechargeable water dispenser for its simplicity and convenience, with most highlighting the intuitive one-touch operation and pre-charged battery that works with standard jugs. Many emphasize its portability for camping, travel, and outdoor activities, noting the long-lasting battery dispenses up to 25 gallons per charge. Reviewers commend the water quality, weighted tubing design, LED indicator, and ability to dispense while charging. A small number report isolated issues like loose jug fits or rare defects, though these are vastly outweighed by enthusiastic positive feedback. Overall, most customers consider it a game-changing solution for convenient, accessible hydration.
Customer review summary generated by AI, including incentivized reviews.First time use
Would Not RecommendJust bought this dispenser yesterday the set up was smooth worked for a little while and then it stopped dispensing water. It’s charged but the indicator light stopped working and it will not dispense water. Really not happy with product.
From primowater.com
Next Day delivery
Would Not RecommendItem was said to be delivered. I had my door open to my house. I sat next to the door they said they delivered. I called Titusville Lowe’s and understand that you contract out delivery. My package did not arrive to me but maybe to somebody else I paid $15, do you have next day delivery for all the hassle somebody should give me back that $15 I’m doing all the legwork having to call the store who had no information and who delivered and would be calling me back so for the next day delivery, I get...
Doesn’t work
Would Not RecommendBrand new out of the box it doesn’t work. Pump turns on and sounds like it’s working but has no suction.
From primowater.com
Perfect item.
Would RecommendWorks great wish I got sooner.
Thank you for your feedback, Tskojec. We're so glad you're enjoying your Primo water pump!
Replacement charger
Would RecommendI have this dispenser and love it but I moved and lost the charger. How do I get a replacement charger so I can use it again>
From primowater.com
Thank you for providing your feedback. The rechargeable portable dispenser is compatible with any micro-USB cable. We do not currently provide replace...
Ugly plastic dispensers look like a size 7 SHOE!!!
Would Not Recommendthese are the ugliest things I've Ever seen. They look like a pair of shoes and I'm quite serious when I say they are the size of a pair of shoes about size 7 shoes in women's sizes They are all plastic. I doubt that you can clean them properly because there's so many plastic parts and interior plastic parts. It seems layer upon layer of plastic and they are atrociously ugly. The product came from China in a box with no invoice and no instructions no phone number no information whatsoever.
From primowater.com
Thank you for your review. Please email us at social@primowater.com with a copy of your receipt and we will be more than happy to assist you.
POOR DESIGN
Would Not RecommendPotential to be an excellent product. Unfortunately, the pump is at the end of a very stretchy, silicone hose not in the actual unit. So if you pull on it just a little, it will pull apart the tiny ear bud sized wires that run up the hose to the unit rendering it useless. Please redesign OR offer a replacement hose with pump. Not spending more money on a third unit....
From primowater.com
Thank you for your review. Please email us at social@primowater.com with a copy of your receipt and we will be more than happy to assist you.
Great pump, weak charging port
Would RecommendThis despender works great. It's quieter than others, and the spout extends farther than others as well. Only problem that we've had is that the Micro-USB port is very weak. There isn't really anything supporting it except for the solder on the little logic board, so any wiggling will weaken that connection over time. My pump is dead now, but if I could find a replacement circuit board, it would be an easy fix.
From primowater.com
Thank you for your positive feedback. If you need any assistance, feel free to reach out to us at Social@primowater.com
Love it
Would RecommendThis water dispenser is awesome! So easy to set up and use. Our kids love it. We use it when we travel and at home. Batter life is great and no drip also.
From primowater.com
Thank you for the 5 star review!
Good find
Would RecommendEfficient and easy to use, battery eliminates the bed for force pumping.
Thank you for your positive feedback, Great find!
Portability and User-friendly
Would Recommend[This review was collected as part of a promotion.] The Primo Rechargeable Water Dispenser, and it has quickly become an indispensable part of my daily routine. This innovative device offers convenience, efficiency, and eco-friendliness, making it a standout choice for anyone in need of a reliable water dispenser. Here are pros and cons: Pros: 1) Portability: Designed for easy mobility, this dispenser allows you to effortlessly move and position it wherever it is needed. This feature proves par...
From primowater.com
On the go a lot
[This review was collected as part of a promotion.] At some point I became such a water snob and wanted to always have pure water. We are on the go a lot with traveling and camping and this has definitely come in use on our trips to give myself and my toddler clean water
From primowater.com
Primo water
Would Recommend[This review was collected as part of a promotion.] I had a chance to try the primo rechargble water pump... this is the coolest thing yet i loved how easy the water came right out .. primo water has a crisp and clean taste to it ... i will be buying this primo water again soon !!!
From primowater.com
Travel perfect!
Would Recommend[This review was collected as part of a promotion.] I have had a chance to use my new portable Primo rechargeable water dispenser for a few weeks now and it’s been amazing, I love that I can bring it with me to my kids outdoor sporting events for water on the go. I can also use it in my upstairs office without having to carry a huge dispenser up several stairs. It fits both 3 gallon and 5 gallon bottles and can even dispense water while charging. Overall I have been super impressed with this...
From primowater.com

Thank you for providing your feedback. Please contact us at social@primowater.com so we may provide further assistance.